Term
| Where can the Dining Plan be purchased? |
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Definition
| The Dining Plan can only be purchased by booking a vacation package with UO. |
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Term
| What does a guest receive when purchasing the Dining Plan? |
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Definition
| 1 Full Service Meal, 1 Quick Service Meal, a Snack, and a Beverage. |
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Term
| If a guest coming to the park is asking to purchase the Dining Plan, what do you do? |
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Definition
| Apologize and tell them the Dining Plan is not sold within the parks, but offer them the Meal Deal and explain what the program offers. |
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Term
| True or False: A guest very limited on where the Dining Plan can be utilized. |
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Definition
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Term
| Where may a guest use their Dining Plan? |
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Definition
| The Dining Plan may be used anywhere in the parks including CityWalk Universal owned and operated locations. |
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Term
| If an entitlement is accidentally removed during the transaction, what would be the next steps? |
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Definition
| Inform Management, so they may fix the entitlements on the card to read correctly. |
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Term
| True or False: A guest may purchase multiple days of the Dining Plan with their vacation package. |
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Definition
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Term
| With all of the entitlements given, how may the guest utilize them? |
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Definition
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Term
| Is there an expiration date for the Dining Plan? |
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Definition
| Yes - 14 days after activation, the card will expire. |
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Term
| True or False: Gratuity is not included with the Dining Plan. |
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Definition
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Term
| True or False: The Character breakfast counts as a Full Service meal with no additional upcharge. |
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Definition
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Term
| Are there any upcharges when using the Dining Plan? |
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Definition
| Yes. However, only when the guest chooses to dine at Churrascaria, or when dining at Lombard's for the Cinematic Spectacular. |
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