Term
| What is solution selling? |
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Definition
| It's a sales methodology. Rather than promoting an existing product, the sales person focuses on the customers' pan and addresses the issue with our offerings |
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Term
| What is the purpose of Solution selling? |
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Definition
| Maximize our customer's value by impacting our bottom line |
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Term
| What is the benefit of solution selling for employee branch & Customer? |
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Definition
The employees get more points to hit their mins
The branch gets more points to hit their monthly goal
The Customer gets awesome products that fit their needs |
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Term
| What is the Definition of a core product? |
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Definition
| Any product or service that has a point value. They are the building blocks of our customer's relationship with TCF |
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Term
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Definition
| DDA, SAV/ MM, CD/IRA, Credit Card, Zeo SAV, ZEO Prepaid, Closed Loan, 1330/4330, Cross Sell |
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Term
| What is the definition of Companion Products? |
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Definition
| Easily sold product or service that has no point value but adds to the customer relationship with TCF |
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Term
| What is the definition of Buffer Products? |
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Definition
| A product or service that requires a higher degree of salesmanship and they have no point value but they add to the customer relationship with TCF Buffer = tougher |
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Term
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Definition
| Checks, Loan Referral, RTRA, ODP, Direct Deposit, ZEO Suite, Mobile Banking |
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Term
| What are the scoring Standards for the Best Fit/ Solutions Sold? |
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Definition
| Excellent (9-10), Great (8) Good (6-7) , Needs Improvement (5 and below) |
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Term
| What is the region contest for the month? |
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Definition
| The Branch with the most Excellent scores, compared to their checking goal winds a family fun pack to water world. Tie Breaker is Loan Referrals |
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Term
| What is the Branch Contest? |
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Definition
| The person with the most 25+ potential points min of 10 gets a $25 Visa Gift Card |
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Term
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Definition
| Check cashing, Prepaid Debit Card, Money Transfer/ Bill Payment, Money Orders, ZEO Savings |
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Term
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Definition
Min =$1.00
Gov., Treasury, & Printed Payroll=1%
Other= 3% |
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Term
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Definition
Month Main. =4
Paper Statement = 4
Purchase = 4
Replacement Card = 4
Non TCF ATM =3 |
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Term
| What is the fee for a MO through Zeo? |
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Definition
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Term
| Which ZEO products have a point value? |
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Definition
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Term
| Solutions for Improvement? |
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Definition
| Loan Referrals, Credit Card Applications, Check Ordering |
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