you can help clients talk about their issues in specific ways, and you can even predict what 

clients will say if you use a certain skill.

 seeks to address intentionality by providing you with ideas for multiple responses 

to your clients.

 Human service professionals are aware that in their relationships with cli-

ents power and status are unequal. Therefore, they recognize that dual may increase the risk of harm to, or exploitation of clients, and may impair 

professional judgment.

pyramid for building cultural intentionality.

DETERMINING 

PERSONAL STYLE AND THEORYSKILL INTEGRATION

INFLUENCING SKILLSAND STRATEGIES

REFLECTION OF MEANING AND INTERPRETATION/REFRAME

CONFRONTATIONFOCUSING

THE FIVE-STAGE INTERVIEW STRUCTURE

REFLECTION OF FEELING

ENCOURAGING, PARAPHRASING, AND SUMMARIZING

CLIENT OBSERVATION SKILLS

OPEN AND CLOSED QUESTIONS

ATTENDING BEHAVIOR

ETHICS, MULTICULTURAL COMPETENCE, AND WELLNESS

 your spontaneous way of working with others to help 

them achieve their goals.