Term
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Definition
| races, genders,ethnic backgrounds,ages, body types, cognitive styles and abilities, sexual orientations,religious beliefs |
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Term
| Why is diversity important? |
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Definition
-Globalization
-Changing the labor pool
-Intensifying the competition |
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Term
| Misperceptions about diversity |
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Definition
-members of a particular group are all alike
-we each have one identity
-people's identities don't change
-member of a majority are most likely to be prejudice |
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Term
| diversity often leads to conflict |
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Definition
misperceptions create demorallizing climate:
-Tokenism: token black guy in a group of friends
-Marginalization: Racial minorities and women often feel relegated to the sidelines during important business discussions.
-Doubts about worth:Managers who are members of the numerical majority can define expectations for others that feel demeaning or unreasonably stringent.
-limited trust: Sometimes members of the numerical minority doubt that their majority-member colleagues will support them if they make a mistake. So they avoid taking risks. |
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Term
| Fostering an Inclusive environment: Assimilation |
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Definition
| focuses on discrimination and fairness perceptions(eliminating differences) |
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Term
| Fostering an Inclusive environment: Differentiation |
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Definition
| Focuses on acceptance of differences(matching organizational diversity to diversity of a stakeholders) |
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Term
| Fostering an Inclusive environment: Inclusion |
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Definition
| Focuses on using differences as a source of substantive conflict, improved decision making and creativity |
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Term
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Definition
-Link diversity to business goals
-Expand diversity definitions to emphasize intellect
-Expose and challenge exclusionary beliefs |
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Term
| Organizational Practices that foster inclusion |
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Definition
-Leadership values varied opinions and substantive conflict: good ideas can come from anyone
-Leadership emphasizes organizational learning
-Culture characterized by clear mission and high performance expectations
-Culture emphasizes personal development
-Organization supports egalitarian norms, values, and processes that engender trust |
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Term
| Recruiting a diverse team |
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Definition
-Expand recruiting strategies
-Seek assistance within your company
-"sell"your company to anyone and everyone |
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Term
| Retaining Diverse employees |
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Definition
-don't stop recruiting
-reexamine incentives
-tailor work/life programs
-develops employees professional skills
-customize performance appraisals
-establish mentors |
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Term
| Understanding Culture:components of cultural intelligence |
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Definition
"head" observing and learning about others
"body" emulating others(do what others do)
"heart" believe you can learn from others |
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Term
| how culture influences behavior: dimension of culture |
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Definition
-beliefs: bout how the world works and how people should interact
-behaviors: including gestures, use of eye contact, facial expressions, and rituals for greeting
-values:what's considered important, such as family or personal life, career, religion, and social responsibility |
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Term
| how culture influences behavior: how culture is expressed |
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Definition
-greetings and communications
-entertaining and dining
-attending to meeting times
-negotiations and conflict resolution
-decision making and ethics
-relating to authority |
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Term
| Diversity related to ethics |
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Definition
-People's reactions to diversity are based on categorization processes. Etiquette also affects how you will be categorized by others.
-Benefiting from diversity requires awareness and respect from others. Etiquette is also based on this awareness-being respectful and helpful to others also having empathy towards others |
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Term
| importance of etiquette: enhances confidence in your professional credibility |
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Definition
-other will "automatically" categorize you
-being categorized as immature, thoughtless, etc. will lead other o question your abilities and motives |
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Term
| importance of etiquette: opens more promotion opportunities |
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Definition
| research shows that staffing choices are strongly influenced by assessments of likeability |
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Term
| importance of etiquette: makes other more comfortable, leading to higher profits |
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Definition
| positive feelings promotes trust, open communication, creativity, collaboration, and cohesiveness |
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Term
| business interactions- introductions |
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Definition
soften them up:
smile, open posture,forward lean of your body, touch with a firm handshake, eye contact,nod in affirmation |
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Term
| business interactions- conversing |
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Definition
-start with open ended questions
questioning show you respect and care about others
-smile easily
smiling is contagious, promotes liking and cohesiveness
smiling affects your tone of voice, smile on phone
-avoid discussing sex, politics,religion
-don't speak badly of others
-keep convos light and positive(no whining) |
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Term
| business interactions- concluding |
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Definition
-observe social cues to disengage
non-responsiveness
body language
-exchange business card if appropriate
should have all contact information, maybe a 2 sided card
-follow-up with promises and commitments you made during the convo |
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