Term
| Someone shares a grievance |
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Definition
Tell me more (get to know them)
or
Agree and share why (smash skulls together) |
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Term
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Definition
Topics in a response that is fair game for conversation
Example:
I went to the store to buy some moccasins, but they were all out so I went to the dumpsters outside.
Free information:
Store
Moccasins
The location transition
The journey |
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Term
| Someone gives you information |
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Definition
| Remember it and bring it up next time |
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Definition
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Term
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Definition
Question - "So, what was going through your head at the moment?"
Comment - "I can't ever imagine going through something like that."
Relation - "Someone once told me that it was like staring a panther; that sense of 'this is it' but at the same time not knowing how 'it' is gonna turn out. Scary stuff." |
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Term
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Definition
| A request meant to gain information or seek understanding. |
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Term
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Definition
| A declaration meant to share information |
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Term
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Definition
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| A question or comment meant to find common ground or understanding. |
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Definition
| Statements meant to clarify |
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Term
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Definition
Listen
Process - think of what was said
Produce - choose words, inflection
Package - presentation of words
Respond - fire away |
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Term
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Definition
| adds to what was there to add a new dimension to the current topic |
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Definition
| ups the ante a bit (a challenge, a disagreement, a consideration, a charged comment) |
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Definition
| behaviors, decisions, character, choices, and then looks |
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Definition
| pay attention to vocal tone |
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Definition
| should supplement the words; easy to overdo, so practice. |
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Term
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Definition
ARE - Anchor, Reveal, Encourage
Anchor - Observation about shared reality
Reveal - A bit of your opinion about the anchor
Encourage - a question to the listener |
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Term
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Definition
Observe - notice something about shared situation
Share - let down the walls; be vulnerable
Ask - ask for their take |
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