Term
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Definition
| The use of one's unique physical traits to verify identity. |
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Term
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Definition
| When something so new comes along that it disrupts existing patterns of [consumer] behavior. |
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Term
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Definition
| Not everyone has equal access to the internet. |
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Term
| Complaints about online shopping? |
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Definition
- Product return policies
- Quality of merchandise
- Slow or poor customer service
- Refund and billing policies
- Privacy, security, and trust issues
- Complex or difficult-to-navigate websites
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Term
| The use of the internet is based on what factors? |
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Definition
- Household Income
- Age
- Gender
- Country
- Education level
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Term
| Most common complaints that the FTC receives in regard to auctions/sellers? |
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Definition
- They do not deliver the goods as advertised
- They deliver something far less valuable
- They do not deliver on time
- They fail to disclose relevant information (cracks, tears, etc.)
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Term
| The directionality of social influence |
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Definition
| Invention/innovation→ Introduction→ Social Influence→ Buying/adopting→ Use→ Evaluation |
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Term
| What is one general trend among internet users? |
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Definition
| The higher their income and the higher their educational level, the more they use the internet |
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Term
| when was the main breakthrough for search engines and when did Google become prominent? |
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Definition
| the 90's and the 00's, respectively |
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Term
| What are web search engines? |
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Definition
| Software systems designed to search for information on the world wide web |
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Term
| what is the leading search engine in Korea? |
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Definition
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Term
| what is the key to ebay's success? |
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Definition
| trust among buyers, sellers, and the company that facilitates auctions |
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Term
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Definition
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Term
| What are the main choices for online purchases? |
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Definition
- PayPal
- Credit cards
- money orders
- cashier's checks
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Term
| T/F most auction fraud related complaints have to do with the seller? |
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Definition
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Term
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Definition
| The internet realm where buying and selling take place |
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Term
| List four privacy-related regulations |
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Definition
- Sarbanes-Oxley Act
- Gramm-Leach-Bliley Act
- Fair Credit Reporting Act
- HIPPA
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Term
| What three kinds of trust do consumers need before buying? |
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Definition
- Trust in the mechanics of the selling process
- Trust in the fairness and the integrity of the people involved
- Trust in the firm or institution and its ability to fulfil the delivered promise
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Term
| what are some rules to follow when buying online? |
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Definition
- Use secure connections and websites
- Shop for known brands with known companies
- Keep passwords private
- Pay by credit card
- Update virus program
- Keep a record
- Read the company's online privacy policy
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Term
| What does the Children's Online Privacy Protection Act require? |
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Definition
| Commercial website operators to get parental consent before collecting personal information from children under the age of 13 |
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Term
| What is strong encryption? |
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Definition
| The ability to achieve unbreakable confidentiality |
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Term
| What are some internet safety tips for parents? |
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Definition
- Create rules for internet use in the home
- Know what your kids are doing online
- Use the internet with your kids
- Don't allow solitary surfing
- If you agree to let your child meet an online buddy, go with them
- Don't rely on technology as a substitute for you
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Term
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Definition
| fingerprint scanners, eye readers, facial analysis, speech analysis, body odor analysis, signature analysis, privacy issuses |
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Term
| What can be used to steal your identity? |
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Definition
| social security number, drivers license number, credit card number, student ID number, account number, phone number, email, or street address |
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Term
| Ethical issues can be categorized into what ways? |
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Definition
- Privacy
- Accuracy
- Property
- Accessibility
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Term
| The Identity Theft and Assumption Deterrence Act (1998) makes it illegal to do what? |
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Definition
| Uses another person's ID with the intent to commit any unlawful activity |
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Term
| How do identity thiefs obtain your information? |
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Definition
- By stealing wallets or purses
- By stealing the mail
- By completing a "change of address" form
- By going through your trash for personal information
- By posing as someone else (landlord, employer, bank)
- By using information that you share on the internet
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