Shared Flashcard Set

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Consumer Behavior
Chapter 5
24
Marketing
Undergraduate 4
07/20/2012

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Cards

Term
Learning
Definition
Process by which changes occur in the content or organization of a persons long-term memory
Term
Low involvement learning
Definition
Case where individuals are less motivated to attend to and process material to be learned
Term
High involvement learning
Definition
Case where individuals are motivated to process information to be learned
Term
Classical Conditioning
Definition
Invloves linking a conditioned stimulus and an unconditioned stimulus
Term
Operant Conditioning
Definition
Learning is driven by the positive or negative consequences of behavior
Term
Observational Learning
Definition
Involvment
Term
Cognitive learning
Definition
Views humans as goal-oriented, problem solvers, and information processors
Term
Conditioned stimuli
Definition
Include products, brands, and stores
Term
Unconditioned Stimuli
Definition
Might include celebrities, music, humor
Term
Repetition
Definition
Frequency of pairing a conditioned and an unconditioned stimulus
Term
Congruity
Definition
Sequentially presented cues must be related
Term
Massed Practice
Definition
Condenses a learning schedule into a brief time span
Term
Spaced Practice
Definition
Paces learning over time intervals
Term
Stimulus Generalization
Definition
Our tendency to assign commonality to similar stimuli
Term
Stimulus Discrimination
Definition
Our tendency to distinguish between similar-but non-identical-stimuli
Term
Left Hemisphere
Definition
Analytical
Term
Right Hemisphere
Definition
Visual patterns
Term
Brand Loyalty
Definition
Consistant purchase of a specific brand within a product category
Term
Sensory Memory
Definition
A storage system where incoming data undergo preliminary processing
Term
Short-term Memory
Definition
A storage system that momentarily holds acquired information
Term
Encoding
Definition
The process of employing symbols such as words or images to store a perceived idea
Term
Long-term Memory
Definition
An information warehouse where data are organized and extendedly stored
Term
Forgetting
Definition
When knowledge recedes into the mind's unconscious recesses and cannot be recalled
Term
Retroactive Interference
Definition
When recent learning interferes with recall of previous learning
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