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Definition
| a retailing concept that lets consumers participate in the production of the products or services being sold in the store |
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Definition
| the use of space and physical features in store design to evoke certain effects in buyers |
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Definition
| a retail environment that resembles a residential living room where customers are encourage to congregate |
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Definition
| other patrons in a consumer setting |
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Term
| Consumer Satisfaction/Dissatisfaction |
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Definition
| the overall attitude a person has about a product after it has been purchased |
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Definition
| the steps people take to gradually distance themselves from things they treasure so that they can sell them or girve them away |
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Term
| Expectancy Disconfirmation Model |
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Definition
| states that we form beliefs about prodcut performance based on prior experience with the product and/or communications about the product that imply a certain level of quality; when something performs the way we thought it would, we may not think much about it; if it fails to live up to expectations, this may create negative feelings; on the other hand, we ar esatisfied if performance exceeds our initial expectations |
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Definition
| a takeoff on vegans, who shun all animal products; anticonsumerists who live off discards as a political statement against corporations and materialism |
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Definition
| japanese term for the one true source of information |
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Definition
| web sites consumers create specifically to log complaints about a company |
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Definition
| a process that occurs when the consumer experiences a sudden urge to purchase an item that he or she cannot resist |
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Definition
| a process in which already purchased objects are sold to others or exchanged for other items |
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Definition
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| Point-of-Purchase Stimuli |
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Definition
| the promotional materials that are deployed in stores or other outlets to influence consumers' decisions at the time products are purchased |
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Definition
| temporary locatiosn that allow a company to test new brands without a huge financial commitment |
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Definition
| the mathematical study of waiting lines |
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Definition
| strategy where stores create imaginative environments that transport shoppers to fantasy worlds or provide other kindsof stimulation |
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Definition
| a consumer's general attitudes about motivations regarding the act of shopping |
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Definition
| a store's personality composed of such attributes as location, merchandise sustainability, and the knowledge and congeniality of the sales staff |
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Definition
| a feelign of having less time availble than is required to meet the demands of everyday life |
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Definition
| management and engineering procedures aimed at reducing errors and increasing quality; based on japanese practices |
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Definition
| secondary markets where transactions are not officially recorded |
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Term
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Definition
| when a shopper buys merchandise she did not intend to purchase often because she recognizes a new need while in the store |
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