Term
| Interactional view (person) |
|
Definition
|
|
Term
| Interactional view (another name...) |
|
Definition
|
|
Term
| Ideas in the Interactional view |
|
Definition
-systems affect each other
-everything within a system works together
-I Cor. 12:26... Members affect each other |
|
|
Term
| Paul Watzlawick (about...) |
|
Definition
Palo Alto group
influenced by work of anthropologist Gregory Bateson |
|
|
Term
| Authors of "The Pragmatics of Human Communication" |
|
Definition
Paul Watzlawick
Janet Beavin
Don Jackson |
|
|
Term
| Interpersonal communication and Family studies |
|
Definition
| authors reject the idea that individual motive and personality traits determine communication |
|
|
Term
| A family is like a game.. |
|
Definition
and you have to know the rules of the game
...Don't know the rules of the game until someone violates them |
|
|
Term
|
Definition
|
|
Term
| Axiom #1: Family Homeostasis |
|
Definition
| drive for family to stay the same |
|
|
Term
| Axiom #2: One Can not not communicate |
|
Definition
| its impossible not to communicate |
|
|
Term
| Axiom #3: Communication = Content + Relationship |
|
Definition
Content... What is said, "report", language oriented, digital
Relationship... How it is said, "command", nonverbal, analogical
Relationship messages tell people how to interpret content |
|
|
Term
|
Definition
| communication about communication |
|
|
Term
|
Definition
| wife nags.... husband withdraws..... ongoing cycle! |
|
|
Term
| Axiom #5: Complimentary or Symmetrical |
|
Definition
| arrows: up and down, both up, both down, both pointing to the right |
|
|
Term
|
Definition
(mixed messages)
schizophrenia |
|
|
Term
|
Definition
different perception or behavior
Tony Evans (preacher in Texas)... His father decided to make things different |
|
|
Term
| Small group Communication.... |
|
Definition
|
|
Term
|
Definition
| the whole is different from the individual parts |
|
|
Term
|
Definition
| energy produced by the group |
|
|
Term
|
Definition
| when the group product is less than one would expect from individual people |
|
|
Term
|
Definition
| The group product is greater than the sum of its parts |
|
|
Term
|
Definition
|
|
Term
| "No man is an island entire of itself." |
|
Definition
|
|
Term
| functional perspective on group decision making |
|
Definition
| what communication must accomplish for jointly made decisions to be wise |
|
|
Term
| functional perspective on group decision making (people) |
|
Definition
| Randy Hirokawa & Dennis Gouran |
|
|
Term
| quality decision (person) |
|
Definition
|
|
Term
| appropriate decision (person) |
|
Definition
|
|
Term
|
Definition
1. analysis of the problem
2. goal setting
3. identification of alternatives
4. evaluation of + and - characteristics |
|
|
Term
|
Definition
Tradition Wisdom: Talk is the conduit of information
H&G: Talk also creates social reality |
|
|
Term
|
Definition
Actual Group = Potential Group - Losses due to group
Productivity Productivity process |
|
|
Term
| Ivan Steiner... (3 things) |
|
Definition
1. Promotive
2. Disruptive
3. Counteractive |
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
John Dewey's Process of Reflective Thinking
...medical model |
|
Definition
1. recognize the symptoms of the illness
2. Diagnose the cause of the ailment
3. Establish criteria for wellness
4. Consider Possible remedies
5. Test to determine which solution will work
6. Implement or prescribe the best solution
7. (extra) meeting later to discuss the course of action |
|
|
Term
| Symbolic Convergence Theory (person) |
|
Definition
|
|
Term
| Symbolic Convergence Theory |
|
Definition
-Sharing group fantasies creates symbolic convergence
-"dramatizing"
-talk about whats outside the group
-talk about what happend at previous meetings
-talk about whats in the future
-people chime in, add their own stories |
|
|
Term
|
Definition
|
|
Term
|
Definition
One person begins a story
-difficulties
-uncertainties
-unknowns
-confusion
Other people add to story
-fantasy
-by chaining out... fantasy theme |
|
|
Term
| Approaches to Organizations |
|
Definition
1. mechanistic approach
2. Human Relations Approach
3. human resources approach
4. general systems approach
5. cultural apprpoach
6. political approach |
|
|
Term
|
Definition
-oldest approach
-most traditional |
|
|
Term
| Mechanistic Approach (compares) |
|
Definition
compares organizations to machines
compares organisms as replaceable parts |
|
|
Term
| Mechanistic Approach (people) |
|
Definition
|
|
Term
| mechanistic approach (boss) |
|
Definition
in charge
there is a chain of command
downward communication
not interested in opinions of employees
little flexbility |
|
|
Term
| mechanistic approach (motivation) |
|
Definition
|
|
Term
|
Definition
were like a family
concern for social and psychological needs of employees |
|
|
Term
| Human resources approach (people want...) |
|
Definition
people want to work
people motivate themselves
people want training opportunities
people want to be their best as individuals and employees |
|
|
Term
|
Definition
open communication
influence on worker's self worth
worker satisfaction
achievement
professional development
self control
self direction |
|
|
Term
| General systems approach (looks @) |
|
Definition
looks at whole/total organization
looks at the coordination of the dept.
looks at ppl/elements |
|
|
Term
| General systems approach (misc.) |
|
Definition
no one best way to manage
interdependence
looks at formal and informal communication |
|
|
Term
|
Definition
-feedback
-networks
-synergy |
|
|
Term
|
Definition
-struggle for power
-overt (obvious)
-covert
-Critical Theory (based on Socialism) |
|
|
Term
| The Cultural Approach (person) |
|
Definition
Clifford Geertz
&Michael Pacanowsky |
|
|
Term
|
Definition
|
|
Term
|
Definition
Communication
"organizations dont have cultures, they ARE cultures"
Shared meaning/values/understanding/sense making
HIGH culture |
|
|
Term
|
Definition
figurative language comparison not literal comparisons
ex. Liberty bubble |
|
|
Term
|
Definition
|
|
Term
|
Definition
corporate stories
personal stories
collegial stories |
|
|
Term
|
Definition
| carries the ideology of management and reinforce company policy |
|
|
Term
|
Definition
| tell about personal experience w/in an organization |
|
|
Term
|
Definition
| related to another person in the corporation |
|
|
Term
rituals
traditions
similarites |
|
Definition
|
|
Term
ceremonies
differences
colors |
|
Definition
|
|
Term
|
Definition
|
|
Term
phrases/slogans
artifacts
markers |
|
Definition
liberty way
statues
tell where things are |
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
| Critical Theory is loosely related too |
|
Definition
Karl Marx
(Communism,Socialism,Marxism) |
|
|
Term
|
Definition
|
|
Term
|
Definition
Corporations primary goal is prosperity
International corporation |
|
|
Term
| International competitions |
|
Definition
| Sony/McDonalds/VISA/Toyota/Apple/Nike/Walmart |
|
|
Term
| International Companies motivations |
|
Definition
We make life better for other people
Doing a good thing by going to another country |
|
|
Term
|
Definition
| when lots of people have a say in the corporations |
|
|
Term
| corporate success----human interests |
|
Definition
| human interests... $/benefits/safety/security/free of polution |
|
|
Term
|
Definition
opinion being considered
more people need a voice |
|
|
Term
| people with "voice" are stakeholders |
|
Definition
1. investors
2. workers
3. consumers
4. suppliers
5. host community
6. Greater Society in the world community |
|
|
