Term
| step 1 of troubleshooting |
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Definition
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Term
| step 2 of trouble shooting |
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Definition
| Establish a theory of probable cause |
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Term
| step 3 of trouble shooting |
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Definition
| Test the theory to determine the cause |
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Term
| step 4 of trouble shooting |
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Definition
| Establish a plan of action to resolve the problem and Identify potential effects |
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Term
| step 5 of trouble shooting |
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Definition
| Implement the solution or escalate as necessary |
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Term
| step 6 of trouble shooting |
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Definition
| verify full system functionality and implement preventative measures |
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Term
| step 7 of trouble shooting |
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Definition
| Document findings, actions and outcomes |
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