Term
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Definition
| A memory controller that supports _______ memory implementation requires that modules be installed in pairs. |
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Definition
| DDR SDRAM is implemented on a _____-pin module. |
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Definition
| DRDRAM is implemented on a module known as a ________. |
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Definition
| What is the name for the CPU/socket format that places the pins on the motherboard instead of the CPU? |
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Definition
| What are the two most common types of memory packaging for laptops? |
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Definition
| What type of device holds nearly as much data as a conventional hard disk drive but has no moving parts? |
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Definition
| A ________ device can be inserted or removed with the system power on. |
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Definition
| What device can you use to facilitate using one set of console equipment with multiple system units? |
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Definition
| What device is used to connect a computer to an analog phone line for the purpose of allowing the computer to communicate with a remote device? |
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Term
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Definition
| _______ devices have power and data connectors that use an L-shaped keying mechanism. |
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Definition
| _________ has a resolution of 1920 by 1200 pixels. |
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Term
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Definition
| Adjusting the ______ rate can eliminate flickering in a monitor. |
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Term
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Definition
| What does Microsoft call the feature of its operating system that supports viewing the Desktop on multiple monitors simultaneously? |
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Term
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Definition
| ________ is a video standard that supports digital audio as well. |
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Term
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Definition
| ________ ratio is a measurement of the difference between the brightest and darkest colors an LCD is capable of displaying. |
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Term
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Definition
| What type of laptop adapter combines functionality of PCIe and USB 2.0? |
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Term
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Definition
| The two most common laptop memory standards are ______ and ______. |
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Term
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Definition
| PMCIA Type I cards are ______ thick. |
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Term
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Definition
| The S3 power state is called ______. |
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Term
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Definition
| The S4 power state is called ________. |
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Term
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Definition
| What step of the EP print process uses a laser to discharge selected areas of the photosensitive drum, thus forming an image on the drum? |
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Term
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Definition
| The last step in the EP print process is ______. |
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Term
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Definition
| Which voltage is applied to the paper to transfer the toner to the paper in an EP process laser printer? |
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Term
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Definition
| Bubble-jet and laser printers are examples of ______ because they receive their print job instructions one page at a time. |
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Term
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Definition
| Multipart forms are used with this type of printer. |
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Term
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Definition
| The area that contains your icons, Start menu, Recycle Bin, and system tray is called the ______. |
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Term
| their button on the taskbar |
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Definition
| Open programs that are minimized can be maximized by clicking on which part of the Desktop? |
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Term
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Definition
| The clock and other active utility icons are located in the ______. |
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Term
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Definition
| A list of all available drives is accessible in the ______ icon. |
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Term
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Definition
| To see what network resources are available for your computer, click on the ______ icon. |
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Term
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Definition
| In Windows 2000 and above, system hardware is centrally managed through which applet? |
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Term
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Definition
| Virtual memory physically resides on which piece of hardware? |
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Term
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Definition
| Two other terms for the virtual memory file are the ______ and the ______. |
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Term
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Definition
| The file that bootstraps Windows 2000 and Windows XP is named ______. |
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Term
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Definition
| The editable file that contains boot options such as alternate operating systems is called ______. |
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Term
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Definition
| The file that is the core of the Windows Vista operating systems is called ______. |
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Term
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Definition
| If you are dual-booting to Windows 2000 and Windows 98, you need the ______ file to load Windows 98. |
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Term
| a bootable CD and boot disks |
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Definition
| Media for starting the Windows 2000 installation process include ______ and ______. |
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Term
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Definition
| The first step in the troubleshooting process is to ______. |
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Term
| establish a theory of probably cause |
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Definition
| In troubleshooting theory, after identifying the problem, you should ______. |
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Term
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Definition
| In troubleshooting theory, after establishing a theory of probably cause you should ______. |
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Term
| establish a plan of action to resolve the problem |
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Definition
| In troubleshooting theory, after testing the theory you should ______. |
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Term
| verify full system functionality |
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Definition
| In troubleshooting theory, after establishing a plan of action to resolve the problem, you should ______. |
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Term
| document your work and findings |
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Definition
| The last step of the troubleshooting process is to ______. |
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Term
| User/installation manuals, the Internet, and training materials. |
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Definition
| Three key resources for troubleshooting information are ______. |
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Term
| general protection fault (GPF) |
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Definition
| A ______ error occurs when a program accesses memory that another program is using or when a program accesses a memory address that doesn't exist. |
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Term
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Definition
| A general protection fault (GPF) can be caused by what piece of failing hardware? |
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Term
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Definition
| A general protection fault is usually caused when a program accesses ______ that another program is using or that doesn't exist. |
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Term
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Definition
| Windows 2000 and XP have a utility called ______ that can intercept error codes and help debug them. |
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Term
| Blue Screen of Death (BSoD) |
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Definition
| When Windows quits unexpectedly, you may get a ______. |
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Term
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Definition
| If a hardware device is not functioning properly, you may need to reinstall the ______. |
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Term
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Definition
| If all computers on the network are in the same office, then the office is a ______. |
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Term
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Definition
If you have multiple LANs connected together by a slower-speed connection, you have a ______.
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Term
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Definition
| Computers dedicated to providing resources to other computers are called ______. |
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Term
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Definition
| Computers that access resources off of centralized systems are called ______. |
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Term
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Definition
| A printer and shared disk space on the network are examples of ______. |
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Term
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Definition
| A network where there are no dedicated servers is called a ______ network. |
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Term
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Definition
| A network configured as a domain follows the ______ resource model. |
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Term
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Definition
| A network topology where a single cable connects all computers in a line is called a ______. |
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Term
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Definition
| A network topology where all computers are connected to a central device such as a switch is called a ______. |
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Term
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Definition
| Token ring networks are an example of a physical ______, logical ______ topology. |
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Term
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Definition
| The most common physical network topology, and the one easiest to expand, is the ______. |
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Term
| Ethernet (or CSMA/CD LAN) |
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Definition
| IEEE 802.3 is also known as ______. |
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Term
| CSMA/CD (Carrier Sense Multiple Access with Collision Detection) |
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Definition
Ethernet uses ______ to send information on the network.
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Term
| Twisted pair (or UTP), 10Mbps |
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Definition
| A 10BaseT network uses ______ calbing and can transmit data at ______ (speed). |
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Term
| application, presentation, session, transport, network, data link, physical |
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Definition
| The seven layers of the OSI model from top down are ______. |
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Term
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Definition
| The OSI layer where file and print services operate at is the ______ layer. |
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Term
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Definition
| The layer of the OSI model that manages the "look" of the data including encryption and compression is the ______ layer. |
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Term
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Definition
| IEEE 802.11 specifies ______ networks. |
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Term
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Definition
| ______ proves that a user or system is actually who they say they are. |
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Term
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Definition
| A fingerprint and retinal scan are examples of ______ authentication. |
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Term
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Definition
| CHAP and PAP are examples of ______ protocols. |
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Term
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Definition
| Which component inside the computer case poses the biggest risk of electrocution? |
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Term
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Definition
| The most likely type of injury from attempting to fix a laser printer is what? |
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Term
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Definition
| Class ______ fire extinguishers are for wood and paper fires. |
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Term
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Definition
| Class ______ fire extinguishers are for flammable liquid fires. |
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Term
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Definition
| Class ______ fire extinguishers are for electrical fires. |
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Term
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Definition
| Class ______ fire extinguishers are for fires involving flammable metals. |
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Term
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Definition
| To discharge electricity from a monitor, use a ______. |
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Term
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Definition
| Electrical contacts should be cleaned with what? |
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Term
| The attached ribbon cable has a colored stipe down the edge corresponding to the pin-1 side. If no cable is present, the missing pin in the connector is closest to pin 1. The circuit board to which the connector is attached might also be labeled for pin 1. |
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Definition
| How can you tell on which side of a storage device's rectangular connector pin 1 is located? |
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Term
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Definition
| Which RAID level provides no fault tolerance? |
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Term
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Definition
| Which expansion bus type can share a single IRQ among two or more hardware components? |
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Term
| Phillips, flat-blade (or standard), and Torx |
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Definition
| What three screwdriver blades are most commonly needed for screws found in computer systems? |
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Term
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Definition
| How many volts of static discharge are required to cause damage to sensitive electronic components? |
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Term
| from the manufacturer's website. |
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Definition
| Where can you obtain laptop service manuals? |
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Term
| inverter, screen, and backlight |
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Definition
| The three components of an LCD are what? |
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Term
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Definition
| The power supply for the LCD is called what? |
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Term
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Definition
| The part of the LCD that is responsible for displaying information is what? |
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Term
| The print ribbon is old and needs to be replaced. |
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Definition
| Consistently light or faded characters on output from a dot-matrix printer likely indicates what? |
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Term
| A pin is stuck out in the printhead. |
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Definition
| A small dark line across rows of printing on output from a dot-matrix printer indicates what? |
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Term
| a problem with the stepper motor |
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Definition
| Unevenly spaced characters in output from a dot-matrix or bubble-jet printer could indicate what? |
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Term
| worn pickup rollers or the wrong type of paper |
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Definition
| A paper jam in a bubble-jet printer is usually caused by what two things? |
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Term
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Definition
| Pin 1 on a laser printer's power connector should supply what voltage? |
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Term
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Definition
| To access the command prompt in Windows XP, type ______ or ______ from the Run box. |
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Term
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Definition
| The command that clears the screen is ______. |
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Term
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Definition
| The command-line command that repeats typed text back to the screen is ______. |
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Term
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Definition
| To change the attribute of a file named KELLUM to mark it as a system file, the command-line syntax would be: |
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Term
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Definition
| In Windows, system hardware is centrally manage through which applet? |
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Term
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Definition
| The file that bootstraps Windows is named ______. |
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Term
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Definition
| The list of hardware and applications that are verified to work with Windows can be found on Microsoft's ______ website. |
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Term
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Definition
| The ______ advanced boot option loads only basic drivers including those for the keyboard and mouse. |
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Term
| Internet service provider (ISP) |
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Definition
| Online Internet service is provided by an ______. |
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Term
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Definition
| The fastest speed you will get with dial-up service is ______. |
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Term
| 144Kbps (two 64Kbps B channels and one 16Kbps D channel) |
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Definition
| Basic Rate ISDN provides how much bandwidth? |
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Term
| a unique IP address and a valid subnet mask |
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Definition
| To communicate on a TCP/IP network, which two things do you need? |
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Term
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Definition
| The T in 100BaseT refer to what? |
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Term
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Definition
| This account policy allows you to configure a number of minutes ranging from 1 to 99999. A value of 0 is also allowed here and signifies that the account never unlocks itself, administrator interaction is always required. |
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Term
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Definition
| A ______ is a comprehensive set of fixes consolidated into a single product. |
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Term
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Definition
| A brute force attack is a type of ______ attack. |
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Term
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Definition
| The ping of death and the bugger overflow attack are types of this attack method. |
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Term
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Definition
| This NTFS permission gives the user all the other choices and the ability to change permissions. The user also can take ownership of the directory or any of its contents. |
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Term
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Definition
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