Term
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Definition
| If the fan on the power supply is an exhaust-oriented fan, then the fan on the front fan should be ______ oriented, while the rear supplemental fan should be ______ oriented. |
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Definition
| What should you apply between the CPU and heat sink to avoid overheating? |
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Definition
| A card with expansion slots on it that installs into a motherboard is known as a ______ card. |
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Definition
| ______ is the preferred I/O bus architecture for high-end graphics adapters, especially among gaming enthusiasts. |
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Term
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Definition
| What type of conventional CPU cooling method is relatively quiet and affords the greatest drops in temperature? |
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Term
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Definition
| What is the name of the power connector that interfaces with floppy diskette drives? |
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Term
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Definition
| What DVD technology allows storage on only one side of the disc yet has roughly twice the capacity of a standard DVD? |
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Term
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Definition
| What magnetic area of a disk allows storage of 512 bytes (1/2 KB) of data and is a subsection of a track? |
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Term
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Definition
| What is the capacity of a double-density 3 1/2-inch floppy diskette? |
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Term
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Definition
| What do optical-disc drives use to read and write data to a disc? |
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Term
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Definition
| Widescreen LCD monitors have an aspect ratio of ______. |
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Term
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Definition
| The ______ video standard uses three signal pathways, signified by YPbPr, to trasmit red, green, blue, and luma signals. |
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Term
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Definition
| How many pixels does an SVGA resolution produce? |
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Term
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Definition
| How many pins does a VGA connector have? |
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Term
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Definition
| The C0-C4 power states refer to which specific piece of hardware? |
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Term
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Definition
| The G2 power state is called ______. |
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Definition
| The G3 power state is called ______. |
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Term
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Definition
| The standard developed in 1996 that defines power management is called ______. |
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Term
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Definition
| A ______ is an extension of the motherboard of the laptop, so you can use full-size devices. |
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Term
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Definition
| With EP process laser printers, the laser discharges the charged photosensitive drum to ______ VDC. |
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Term
| The corona assembly gets the toner from the photosensitive drum onto the paper. |
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Definition
| What is the function of the corona assembly? |
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Term
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Definition
| The first step in the EP printing process is ______. |
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Term
| cleaning, charging, writing, developing, transferring, fusing |
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Definition
| The six steps in the EP printing process, in order, are ______. |
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Term
| Printer Command Language (PCL), PostScript (PS), and Graphics Device Interface (GDI) |
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Definition
| ______ are examples of print communication languages. |
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Term
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Definition
| To start the computer with different hardware settings (such as loaing a specific device), you need to configure ______. |
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Term
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Definition
| When each user logs in to a system, they get their own individual Desktop, icons, and settings. These settings are stored as ______. |
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Term
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Definition
| To access the command prompt in Windows XP, type ______ from the Run box. |
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Term
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Definition
| All Windows configuration information is stored in a database called ______. |
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Term
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Definition
| To edit the Registry, you can use either ______ or ______. |
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Term
| HKEY_CLASSES_ROOT, HKEY_CURRENT_USER, HKEY_LOCAL_MACHINE, HKEY_USERS, and HKEY_CURRENT_CONFIG |
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Definition
| The five basic hives of the Registry are: |
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Term
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Definition
| Virtual memory physically resides on which piece of hardware? |
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Term
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Definition
| To verify that you purchased the copy of Windows, you must enter the ______ during installation. |
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Term
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Definition
| The ______ command is used to upgrade Windows 9x to Windows 2000/XP.. |
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Term
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Definition
| The ______ command is used to upgrade Windows 2000 to Windows XP. |
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Term
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Definition
| Windows 95 can be upgraded to ______. |
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Term
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Definition
| Windows Me can be upgraded to ______. |
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Term
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Definition
| If performing an unattended installation, you must supply an ______. |
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Term
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Definition
| The System Preperation tool (SYSPREP.EXE) allows you to take a snapshot of a configured workstation and transfer that image to multiple workstations (using a third-party tool). This process is also known as ______. |
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Term
| document your work and findings |
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Definition
| The last step of the troubleshooting process is to ______. |
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Term
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Definition
| If you spill something on a keyboard, you should clean it with ______. |
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Term
| mild soap and water and a damp cloth |
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Definition
| Computer and monitor cases should be cleaned with ______. |
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Term
| denatured isopropyl alcohol |
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Definition
| To clean electronic connectors, you should use ______. |
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Term
| electrostatic discharge (ESD) |
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Definition
| Regular vacuum cleaners generate ______, which can harm electronic components. |
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Term
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Definition
| To suck up dust and particles, you should use a ______. |
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Term
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Definition
| To blow dust and small particles out of hard to reach places, use ______. |
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Term
| Close any running applications |
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Definition
| What should you do before installing an application? |
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Term
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Definition
| If an application causes an error, what is the first thing you should do? |
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Term
| Reinstall the application |
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Definition
| If an application is constantly crashing, what is the best way to fix it? |
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Term
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Definition
| The area on the hard drive where applications typically store temporary files is known as the ______. |
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Term
| power-on self test (POST) |
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Definition
| The diagnostic routine built into the BIOS is called the ______. |
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Term
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Definition
| If the computer has an error during POST, you will hear a ______. |
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Term
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Definition
| Processors are kept from overheating by using a ______. |
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Term
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Definition
| The layer of the OSI model responsible for establishing and maintaining communications between computers is the ______ layer. |
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Term
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Definition
| The OSI layer responsible for error checking is ______. |
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Term
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Definition
| Logical adresses are managed at the ______ layer of the OSI model. |
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Term
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Definition
| Data is arranged into frames at the ______ layer of the OSI model. |
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Term
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Definition
| The OSI model layer responsible for putting frames on the wire is called the ______ layer. |
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Term
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Definition
| The language of communication spoken between computers on a network is called a ______. |
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Term
| United State Department of Defense (DoD) |
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Definition
| TCP/IP is based on the ______ model. |
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Term
| connection-oriented, transport |
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Definition
| TCP is a ______ protocol that operates at the ______ layer of the OSI model. |
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Term
| connectionless, transport |
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Definition
| UDP is a ______ protocol that operates at the ______ layer of the OSI model. |
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Term
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Definition
| Logical addresses in TCP/IP are handled by the ______ (protocol) which operates at the ______ layer of the OSI model. |
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Term
| MAC (Media Access Control) |
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Definition
| Physical network card addresses are called ______ addresses. |
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Term
| ICMP (Internet Control Message Protocol) |
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Definition
| Which protocol is responsible for delivering error messages in TCP/IP? |
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Term
| ARP (Address Resolution Protocol) |
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Definition
| Which protocol in TCP/IP is responsible for resolving IP addresses to MAC addresses? |
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Term
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Definition
| In order to communicate on a network, TCP/IP hosts must have a unique ______ and valid ______. |
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Term
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Definition
| Class A IP addresses will have a first octet of between ______ and ______. |
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Term
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Definition
| Class B IP addresses will have a first octet of between ______ and ______. |
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Term
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Definition
| Class C IP addresses will have a first octet of between ______ and ______. |
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Term
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Definition
| Which authentication protocol uses a Key Distribution Center (KDC)? |
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Term
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Definition
| When two or more access methods are included as part of the authentication process, you're implementing a ______ authentication system. |
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Term
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Definition
| This malware can reproduce itself, is self-contained, and doesn't need a host application to be transported. |
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Term
| The Occupational Safety and Health Administration (OSHA) |
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Definition
| The organization responsible for ensuring safe work environments in the United States private sector is what? |
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Term
| Material Safety Data Sheet (MSDS) |
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Definition
| What is the name of the safety sheet supplied with all chemicals? |
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Term
| straight-slot, Phillips, and Torx. |
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Definition
| What are three common types of screws used in computers? |
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Term
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Definition
| Computer components can be damaged with a shock of ______ volts. |
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Term
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Definition
| Human beings can detect electrical shocks ______ volts or more. |
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Term
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Definition
| In order to see an electrical discharge, the transfer must be of ______ volts or more. |
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Term
| an antistatic wrist strap |
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Definition
| What device uses a 1-megaohm resistor to slowly bleed charge away? |
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Term
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Definition
| Computer parts can be carried in what to reduce the chance of electrostatic damage? |
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Term
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Definition
| Which IRQ is used by COM2 and COM4? |
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Term
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Definition
| Which IRQ is used by the secondary hard disk controller? |
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Term
| Direct Memory Access (DMA) |
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Definition
| ______ allows a device to bypass the CPU and communicate directly with RAM. |
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Term
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Definition
| ______ uses I/O address range 0x03F8-03FF. |
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Term
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Definition
The part of the LC that is responsible for providing enough light is called the ______.
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Term
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Definition
| The component of a laptop's video system responsible for sending the video signal is the ______. |
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Term
| cold cathode fluorescent lamp (CCFL) |
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Definition
| A typical type of backlight is a ______. |
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Term
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Definition
| Inverters provide ______-voltage, ______-frequency power. |
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Term
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Definition
| Pin 5 on a laser printer's power connector should supply what voltage? |
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Term
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Definition
| Pin 9 on a laser printer's power connector should supply what voltage? |
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Term
| through the control panel on the printer, using Telnet, and using management software on your computer |
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Definition
| Three ways you can manually configure your laser printer's IP address are what? |
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Term
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Definition
| The process that a bubble-jet printer goes through after installing a new print cartridge is called ______. |
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Term
| the toner cartridge, the transfer corona assembly, or the high-voltage power supply (HVPS) |
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Definition
| Blank pages from a laser printer could be caused by problems with which three things? |
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Term
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Definition
| What is the EDIT switch to use to load the file in read-only mode? |
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Term
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Definition
| The ______ command is a command-line utility that can make files read-only or hidden. |
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Term
| hardware abstraction layer (HAL) |
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Definition
| The ______ is responsible for translating between hardware and the operating system. |
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Term
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Definition
| What is the command-line utility used to modify text-based files? |
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Term
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Definition
| The ______ advanced boot option in Windows XP loads all drivers except for video drivers. |
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Term
| Last Known Good Configuration |
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Definition
| The ______ advanced boot option is useful if you have made changes to the Registry that cause the system to not function properly. |
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Term
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Definition
| The ______ utility can be used to correct problems with corrupt files or disk errors, such as cross-linked files. |
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Term
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Definition
| The ______ utility shows all hardware installed in the system and shows you if the hardware is disabled or not functioning properly. |
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Term
| an ACL (access control list) |
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Definition
| Firewalls filter packets based on a set of rules called ______. |
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Term
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Definition
| Wireless 802.11b/g routers have a range of approximately ______ indoors and ______ outdoors. |
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Term
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Definition
| UTP cable has a maximum segment length of ______. |
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Term
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Definition
| To communicate with computers on an external network using TCP/IP, your computer needs to be configured with a ______. |
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Term
| Network Address Translation (NAT) |
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Definition
| The server that translates between private nonroutable IP addresses and public IP addresses is ______. |
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Term
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Definition
| This NTFS permission allows the user to create new entities within the folder, as well as to change ownership, permissions, and attributes. |
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Term
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Definition
| The backups that System Restore creates are called ______. |
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Term
| configuration (not files) |
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Definition
| System Restore backs up your computer's ______. |
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Term
| recovery CD or restoration CD |
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Definition
| If your computer has crashed, the manufacturer might have provided a ______ with a copy of all original files on the computer. |
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Term
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Definition
| To boot using advanced options, press the ______ key when instructed during boot. |
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