| Term 
 | Definition 
 
        | Access Control list. A set of data that is used to control access to a resource. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Advanced Encryption Standard. A symmetric 128, 192, 256 bit block cipher. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | All In One Multi-function device. A small sized MFD with basic printing, scanning, and copy capabilities. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Access Point. A device or software that facilitates communication and provides enhanced security to wireless devices. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Automatic Private IP Addressing. Enables a DHCP client computer to configure itself automatically with a random IP address in the 169.255.0.1 to 169.254.255.254 if there is no DHCP server available. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Address Resolution Protocol. A protocol that maps IP addresses to MAC addresses. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Acceptable use policy.  A policy that includes the practices and guidelines that should be followed by employees when using and accessing company resources. 
 |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Basic Input Output System. Set of instructions that is stored in ROM and that is used to start the most basic services of a computer system. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Blue screen of Death.  A system error severe enough to stop all processes and shut down the operating system without warning. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Bring Your Own Device.  An Organizational policy that enables employees to use their personal devices for work purposes. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Cold cathode flourescent lamp.  A light source that uses electrodes and mercury vapor to create ultraviolet light. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Compact Disc Flie System.  A file system standard for optical disc media that is suported by miltiple operating system types. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Classless Inter Domain Routing. A subnetting method that selects a subnet mask that meets an individual network's networking and node requirements and then treats the mask like a 32-bit binary word. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Common Internet File System.  A file and resource sharing protocol that is related to SMB. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Command Line Interface. A text based interface for an operating system. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Complementary Metal-Oxide-Semiconductor.  An old style of stsatic memory that was used to store information about the computer setup that the system BIOS refers to each time the computer is started. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Corporate Owned, Personally Enabled.  An organizational policy that enables employees to use company owned devices for personal use. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Central Processing Unit.  The main chip on the system board, the CPU performs sofware instructions and mathematical and logical calculations.  AKA microprocessor or processor. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Dynamic Host Configuration Protocol.  A network service that provides automatic assignment of IP addresses and other TCP/IP configuration information on network systems that are configured as DHCP clients. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Dual in-line Memory Modules. A RAM form factor that is found in most systems and that has a 64-bit data path. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Data Loss Prevention. Software or a software suite that helps protect data from being stolen while the data is moving across the network. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Delmilitarized Zone.  A small section of a private network that is located between two firewalls and made available for public use. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Domain Name System.  The primary name resolution service on the network that maps computer names to their associated IP addresses. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Dots per inch.  A measure of the ink density in a printed document.  Higher DPI measure tend to provide clearer and more distinct output. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Digital Rights Management.  A way to control access to copyrighted content that is presented in digital format. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Digital Subscriber Line. A broadband technology that transmits digital signals over existing phone lines. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Digital Video Interface.  A video standard for transferring both analog and digital video signals. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Exchange ActiveSync.  Microsoft's synchronization protocol that enables mobile devices to connect to an Exchange Server to access mail, calendar, and contacts. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Error Correction Code.  An error correction method that uses several bits for error checking. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Electronically Erasable Programmable Read Only Memory. A ROM chip that can be reprogrammed by using software from the BIOS or chip manufacturer through the flashing process. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Encrypting File System.  A file encryption tool available on Windows systems that have partitions formatted with NTFS. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Electronic Industries Alliance.  A standards and trades organization that developed industry standards for technologies such as network cabling, ceased operation in Feb 2011. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Electromagnetic Interference.  The degradation of signal that occurs when a magnetic field around one electrical curcuit interferes with the signal being carried on an adjacent circuit. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Embedded Multi-Media Controller.  A storage component that contains flash memory and a flash memory controller integrated onto the same silicon die. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Emergency Repair Disk. A windows XP troubleshooting tool that stores the contents of \WINDOWS\REPAIR FOLDER. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | ELectrostatic Discharge.  The phenomenon that occurs when electrons rush from one body with static electrical charge to another with an unequal charge, following the path of least resistance. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Face contact.  Connectors that use a heavy duty ferrule in the center for more mechanical stability than SMA or ST connectors. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Global Area Network.  any worldwide network. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | General Packet Radio Service.  A standard for wireless communications that runs at speeds up to 115 kbps and that supports a wide range of bandwidths. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Graphics Processing Unit. An electronic circuit designed to rapidly manipulate and alter memory to accelerate the creation of images intended for display output. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Graphics User Interface.  A collection of icons, windows, and other screen elements that help users interact with an operating system. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Hard Disk Drive.  A personal computer storage device that uses fixed media and magnetic data storage. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Internet Assigned Numbers Authority.  Aninternational agency that manages port assignments. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Institute of Electrical and Electronic Engineers.  An organization of scientists, engineers, and students of electronics and related fields whose technical and standards commirrees develop, publish, and revise computing and telecommunications standards. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | High Definition Multimedia Interface.  Apropriety audio/video intergace for transferring uncompressed video data and compressed or uncompresseed digital audio data from a display controller to a compatible periperal device over a single HDMI cable. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Home Theater PC.  A computer that is dedicated and configured to store and stream digital movies, either from the local HDD or through an online subscription such as Netflix. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Internet Mail Access Protocol 4.  A protocol used to retrieve email messages and folders from a mail server. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | International Mobile Equipment Identity Number.  A number that uniquely identifies a mobile device. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | International Mobile Subscriber Identity.  A number that uniquely identifies a mobile subscriber. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Internet Protocol.  A group of rules for sending data across a network.  Communication is based on the IP protocol. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | In-Plane SwitchingAn LCD panel technology designed to resolve the quality issues inherent in TN panel technology, including stong angle dependence and low-quality color reproduction. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Infrared.  A form of wireless transmission in which signals are sent via pulses of infrared light. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Internet Service Provider.  A company that provides internet access. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | A 64-bit journaling file system that is fast and reliable. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Local Area Network.  A self-contained network that spans a small area, such as a single building, floor, or room. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Keyboard, Video, Mouse.  A device that allows a computer user to control multiple computers with a single keyboard and mouse, with the display sent to a single monitor. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Local Connector.  Asmall form factor ceramic ferrule connector for both single-mode and multimode fiber. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Liquid Crystal Display.  A type of flat-panel display that uses Cold Cathode Floutescent Lamps as the source of backlighting and that comes in large-screen sizes of 17 inches and more, with high screen resolution and high color depth. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Lightweight Directory Access Protocol.  A communications protocol that defines how a client can access infromation, perform operations, and share directory data on a directory server. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Line of Sight.  Wireless signals that travel over a direct visual path from a transmitter to a reciever. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Linear Tape File Systems.  An IBM specificaton that enable data stored on magnetic tapes to be accessed in a file format. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Media Access Controll Address.  Same as the physical address. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Metropolitan Area Network.  A network that covers an area equivalent to a city or other municipality. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Master Boot Record.  The first sector of a partitioned storage device, used for booting the computer and often a target of malware. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Multi-function device.  A piece of office equipment that performs the functions of a number of other devices (3in1 Print, copy, scan). |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Material Safety Data Sheet.  A technical bulletin desined to give users and emergency personnel information about the proper procedures of storage handling of a hazardous substance. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Mechanical Transfer Jack.  AKA Fiber Jack connector, compact snap-to-lock connector used with multi-mode fiber. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Network Address Translation.  A simple form of Internet connection and security that conceals internal addressing schemes from the public Internet. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Near Field Communications.  A wireless communication method that enables wireless devices to establish radio communications by touching them together or by bringing them into close proximity with each other, typically 10cm or less. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Network Interface Card.  An expansion card that enable a PC to connect to a LAN.  AKA Network Adapter. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Organic Light emitting Diode.  A type of LED flat panel display device that uses organic compounds that emit light when subjected to an electric current. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Private Area Network.  A network of devices used by a single individual. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Peripheral Component Interconnect.  Provides high speed data path between the CPU and peripheral devices. AKA PCI bus. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Personally Identifiable Information.  Any information that can be used by itself or in combination with addition information as a way to id, contact, or find a single person. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Power Over Ethernet.  An emerging technology standard that enable both power and data to be transmitted over an Ethernet cable. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Post Office Protocol version 3.  A protocol used to retrive email from a mailbox on the mail server. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Power On Self Test.  A built-in diagnostic program that is run every time a PC starts up. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Preferred Roaming Index.  An index that works with the PRL to provide the best data/voice quality to a phone while roaming. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Preferred Roaming List.  A database built by CDMA service carriers to indicate which radio bands should be used when connecting to a cell tower. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Pubilc Switched Telephone Network.  An international telephone system that carries analog voice data. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Polyvinyl chloride.  A flexible rubber-like plastic used to surround some twisted pair cabling.  When burned gives off noxious gas, cannot use in walls and ceiling. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Quality of Service.  A set of parameters that controls the level of quality provided to different types of network traffic. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Redundant Array of Independent or Inexpensive Disks.  A set of vendor-independent specifications for fault-tolerent configurations on multiple-disk systems. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Random Access Memory.  A computer storage method that functions as a computer's main memory. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Radio Corporation of America.  A cable and Connector that is used to carry audio and video transmissins to and from a variet of devices. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Radio frequency.  Any of the electromagnetic wave frequencies that lie in the range from 3kHz-300GHz, Include those frequncies used for communications or radar signals. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Rambus Inline Memory Modules.  A RAM form factor that has a metal cover that acts as a heat sink.  Although they may hace the same number of pins, RIMMs have different pin settings.  Are not interchangable with DIMMs and SDRAM. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Read-Only Memory.  Memory that saves and stores system data without a constant power source. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Red Hat Package Manager.  A tool that provides a standard software installation mechanism, information about installed sofware packages, and a method for uninstalling and upgrading existing software packages. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Serial Advaced Technology Attachment.  A type of HDD that requires a serial data channel to connect the drive controller and the disk drives. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Subscriber Connector or Standard Connector.  Box-shaped connectors that snap into a recepticle.  SC connectors are often used in a duplex configuration where two fibers are terminated into two SC connectors that are molded together. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Single in Line Memory module.  A RAM form factor with a 32-pin data path. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Service Level Agreement.  An agreement entered into by the transmitter, or ISP, and the reciever, or subscriber. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Sub Multi Assembly or Sub Miniature type A.  Connectors that use a threaded ferrule on the outside to lock the connector into place. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Self-monitoring Analysis and Reporting Technology.  A monitoring system that can help anticipate storage drive failures die to excess heat, noise damaged sectors or read/write errors. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Server Message Block.  A protocol that works on the Application layer and is used to share files, serial ports, printers, and communications devices, including mail slots and named pipes between computers. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Simple Network Management Protocol.  An Application layer protocol used to exchange information between network devices. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Small outline Dual In-line Memory Module.  Memory that is half the size of DIMMs, are available in 32- or 64-bit paths, and are commonly found in laptops and iMAC systems. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Small office/home office multi-function device.  network that provides connectivitu and resource sharing. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Sony Phillps Digital Interconnect Format.  A digital format signal used to connect audio devices to output audio signals over a short distance. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Solid State Drive.  A personal |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Secure Shell.  A protocol that enables a user or application to log on to another computer over a network, execute commands, and manage files. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Solid State Hybrid Drive.  A personal computer storage device that offers the best features of solid state and magnetic data storage by combining the tradition rotating platter of magnetic HDD and a small amount of high speed flash memory on a single drive. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Service Set Identifier.  a 32-bit alphanumeric strigin that identifies a wireless access point and all device that connect to it. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Secure Sockets Layer.  A security protocol that uses certificates for autherntication and encryption to protect web communication. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Straight Tip.  Connects multimode fiber, look a lot like BNC connectors. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Transmission Control Protocol.  A connection-oriented, guaranteed-deliviery protocol used to send data packets between computers over a network such as the internet. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Transmission Control Protocol/ Internet Protocol.  A nonproprietary, routable network protocol suite that enable computers to communicate over a network, including the internet. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Thin File Tansistor.  Adisplay type commonly found in laptops. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Telecommunications Industry Association.  A standards and trades organization that develops industry standards for technologies such as network cabling. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Temporal Key Integrity Protocol.  A security protocol created by IEEE 802.11i task group to replace WEP. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Transport Layer Security.  A security protocol that protects sensitive communication from eavesdropping and tampering by using a secure, encrypted, and authenticated channel over a TCP/IP connection. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Twisted Nematic.  An LCD panel technology where the panel is black when no electric current is running through the crystal based cells because the cells align themseves in a twisted state.  when an electric current is applied, the liquid crystal cells untwist, allowing light to pass through, resulting in a white display screen. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | User Account Control.  An enhanced security feature of Windows Vista and 7 that aims to limit the priviledges of a standard user unless a computer admin decides otherwise. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | User Datagram Protocol.  A connectionless, best-effort delivery protocal used to send data packers between computers over a network such as the internet. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Unified Extensible Firmware Interface.  A standard firmware interface for PCs that was designed to inprove sogtware interoperability and address the limitations in the BIOS. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Universal Plug and Play.  A feature found in wireless routers to enable computers, printers, and other WI-Fi-enabled devices to be easily discoverable by the router. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | User State Migration Tool.  A command-line utility that copies files and settings from one Microsoft Windows computer to another. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Unified Threat Management.  The concept of combining the feaures of firewal, gateway, antivirus, and IDS/IPS into a single device. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Video Graphics Array.  A display standard that is implemented with a 15-pin DB-15 connector. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Virtual Memory Manager.  The Widnows system component responsible for managing physical-to-virtual memory mappings and virtual memory assignments. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Virtual Network Computing.  A platform-independent system through which a user can control a remote system. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Virtual Private Network.  A private network that protects communications sent through a public network such as the internet. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Wide Area Network.  A network that spans multiple geographic locations, connecting multiple LANs using long-range transmission media. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Wireless Access Point.  A device that provides connection between wireless devices and can connect to wired networks. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Wired Equivalent Privacy.  Provides 64-bit, 128-bit-, 256-bit encryption for wireless communication that uses the 802.11a or 802.11b protocols. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Worldwide Interoperability for Microwave Access.  A packet-based wireless technology that provides wireless broadband access over long distances. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Windows Pre-installation enviroment.  A lightweight version of Windows or Windows server that can be used for deployment of the full version of the OS or for troubleshooting OS problems. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Wake On LAN.  A networking capability that is built into a device's NIC circuitry that allows a device to turn on, or power up when a nework message is received by another computing device. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Wi-Fi Protected Access.  A strong authentication security protocol that was introduced to address some of the shortcomings in the WEP protocol during the pending development of the 802.11i IEEE standard. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Wi-Fi protected access 2.  A complete wireless standard that adds strong encryption and authentication security to 802.11 and relies on 802.1x as the authentication mechanism. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Wireless Personal Area Network.  A network that connects devices in very close proximity but not through a wireless access point. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | Wireless Wide Area Network.  Uses wireless network technology to allow users to check email, surf the web, and connect to corporate recources accessible within the cellular network boundaries. |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | A 64-bit, high performance journaling filesystem that proveides fast recovery and can handle large file efficiently. |  | 
        |  |