| Term 
 
        | Phillips and straight-blade screwdrivers |  | Definition 
 
        | Used when hex drivers are not compatible; non-magnetic preferrred |  | 
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        | Required for some Compaq models; non-magnetic preferred |  | 
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        | Term 
 | Definition 
 
        | Used for opening and closing cases and securing and removing cards and motherboards; non-magnetic preferred |  | 
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        | Term 
 
        | 3-claw parts retrieval tool |  | Definition 
 
        | Retireves loose parts from computer interior; prevents lost parts, which can lead to dead shorts |  | 
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        | Term 
 | Definition 
 
        | Replaces tweezers for inserting and removing jumper blocks and cables |  | 
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        | Term 
 | Definition 
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        | Term 
 | Definition 
 
        | Replaces normal tweezers in toolkit for romoving and replacing jumpers |  | 
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        | Term 
 | Definition 
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        | Term 
 | Definition 
 
        | Makes small parts and marking easier to read |  | 
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        | Term 
 
        | Jeweler's screwdriver set   |  | Definition 
 
        | Enables repairs ro devices that use small screws |  | 
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        | Term 
 
        | Six Step troubleshooting Process |  | Definition 
 
        | 1. Identify the problem 2. Establis a theory of probable cause 3.Test the theory to determing the cause 4. Establish a plan of action to resolve the problem and implement the solution 5. Verify full system functionality and, if applicalble, implement preventative measures 6. Document finding, actions, and outcomes |  | 
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 | Definition 
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        | Term 
 
        | 3 computer numbering systems |  | Definition 
 
        | 1.decimal 2. binary 3.hexadecimal |  | 
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