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management can be viewed as all of the following discipline,people,process,career
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| is the process undertaken by one or more persons to coordinate the work activities of other persons, capital, materials, and technologies to achieve high-quality results not attainable by any one person acting alone |
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| a products look, feel, taste, and/or smell is normally termed |
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| is an administrative and functional structure that can be as small as one person operation or as large as more than 1 million employees |
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| is the function of managment that determines an organization's objectives and establishes the appropriate strategies for achieving those objectives |
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| the ability to use specific approaches or techniques in solving managerial problems would adequately define |
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| results in the design of the structure that clarifies the authority, responsibility, and tasks in an organization |
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| are also known as supervisors, office managers, or foremen who coordinate the work of others who arent managers |
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| are responsible for the performance of the entire organization |
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| the first stage in the technological innovation process |
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| which managerial skill refers to ones ability to transfer information and understanding |
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| focuses primarily on manufacturing management |
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| the systems approach to management advocates that managers recognize that organizations are systems comprised of interdependent parts and that a change in one part affects other parts |
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| Continual improvement, constancy of purpose, and profound knowledge |
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| three key ingredients of Demings 14 points are |
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| Its use is limited to programmed decisions |
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| which of the following statements in not true about the DISC approach to management |
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| a collection of parts that operate interdependently to achieve common goals |
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| strategy that involves providing a competitive and unique product and/or service to a narrow market area |
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| Environmentalists primarily point fingers at Russia as being the culprit causing environmental damage |
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| Organizational socialization |
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| a process through wich a newcomer is transformed into an accepted member of the team |
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| gender, values, race, age, |
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| Workforce diversity spans |
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| environment that consists of the government rules and regulations that apply to organizations |
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| investigations, antitrust, and direct regulation |
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| What are the three distinct area of government control over organizations |
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| pursues separate strategies on a country by country basis |
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| is the selling of domestic goods to a foreign country |
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| TQM is the continuous process of detecting defective end products and correcting those defects before shipping them to the customer |
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| in the global economy, every the product must compete regardless of where it is made, and the way to compete is through |
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| multinational corporation |
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| the term normally given to an organization conducting business in 2 or more countries |
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| operates as if the world were a single market, and have corporate headquarters, manufacturing facilities, and marketing operations throughout the world |
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| which of the following is not an advantage of direct ownership in a foreign country |
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| prohibits the import or export of certain goods |
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| is a limit on how much profit a foreign-based form can return to its home country |
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| greater opportunities, greater challenges, a need for managers to be multilingual, a need for managers to have the ability to deal with a diverse workforce |
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| the increased trend toward globalization will create |
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| is a management approach to long term success through customer satisfaction in providing, based on the participation of all members of an organization in improving processes, products, service, and the culture in which they work |
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| decision making involves the use of estimates, guesses, or hunches to decide among alternative courses of action |
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| the period considered by the plan, ranging from immediate/ short-term to distant/long-term |
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| the responsibility of planning lies with everyone, including workers and lower levels of the organization |
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| the range of activities covered by a plan is referred to as the |
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| recognize that variable costs are related to output |
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| assessing current conditions, determining goals and objectives, establishing an action plan, allocating resources, implementation, control |
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| the planning process consists of six steps |
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| measures managements use of all resources regardless of origin |
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| policies, persuasions, and authority |
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| three means managers can use to implement plans are |
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| the important period between the time a product is first considered and the time it is sold to the customer is called |
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| a planning process attributed to walter shewhart introduced the concept of planning as a cycle that forms the basis for continuous improvement. This process is commonly referred to as |
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| a novel, unstructured decision is referred to as |
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| W. Edwards Deming calls the systematic approach to decision making |
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| decision making involves the use of estimate, guesses, or hunches to decide among alternative courses or actions |
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| an organized, exacting, data-driven process for choosing among alternatives is |
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| which of the following set of decision making steps constitutes the decision implementation stage |
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| which of the following is not a step in the decision formulations stage |
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| the amount of time to solve a problem |
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| a management information system is used for all of the following except |
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| to solve problems involving abstract reasoning and common sense |
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| the responsibility of planning lies with everyone, including workers and lower levels of the organization |
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| elimination of uncertainty |
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| which of the following would not be a logical benefit of planning |
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| intuitive decisions are based on personal experiences that may not be informative or valid in the current environment |
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| research has shown that individuals will escalate their commitment to a failing course of action when they view themselves as responsible for the action |
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| a decision that is repetitive and routine, with a definite procedure developed for handling it |
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| in the follow up step in the decision making process, which managerial function is a manager performing |
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| usually, the planning process is |
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| pressure to reduce cycle times |
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| which of the following is a characteristic of modern organizations which underscores the need for planning |
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| error reduction describes the blank concept a measure of service quality |
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| the production budget cannot be prepared before |
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| states the organizations fundamental purpose |
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| are a firms best salespeople |
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| a focused short term and relatively specific plan is usually called a |
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| assesing the current situation |
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| the first stage in the planning process is |
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| in assessing current conditions, TQM based organizations utilize blank to measure the firms performance against those of its toughest competitors |
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| should be clear,achievable, and measurable |
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| statistical studies of predicted consumer purchases are referred to as |
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| provide a set of instructions to implement a policy |
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| defined as the process of corrective actions based on measurement |
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| relative market share and market growth rate |
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| the criteria used to determine the classification of an SBU in the BCG matrix are |
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| build is the only acceptable strategy for this SBU in a BCG matrix |
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| strategic planning is best conceived as a cyclical process that repeats itself every five years |
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| strategic business unit (sbu) |
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| a product or service division of a company that establishes goals and objectives in harmony with the organizations overall mission and is responsible for its own profit and losses is a |
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| when using the business portfolio matrix, the first step is to identify each division, production line, and so forth that can be called a business. When identified, these elements are referred to as |
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| is a broad plan of action for pursuing and achieving the firms objectives and satisfying its mission |
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| if an sbu is a successful cash cow, a key objective would be able to blank to take advantage of the positive cash flow |
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| the companys history, environment, and distinctive competencies |
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| in a writing a mission statement, one needs to take blank into consideration |
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| a broad plan of action for pursuing and achieving a firms goals and satisfying its organizational mission is referred to as a blank strategy |
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| while the traditional view of strategy would suggest that managers and shareholders are a company's most important asset, a quality based view directs attention to the |
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| the bargaining power of stockholders |
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which one of the following is not one of Porter's five competitive forces
the threat of new entrants, the bargaining power of suppliers, the threat of substitute products, the rivalry among existing competitors |
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| opportunities and threats |
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| in strategic planning, one performs a systematic analysis of the external environment to identify |
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| cost management, schedule management, requirements management, risk management |
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| core elements of managing a program |
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| program overview, planning data, management methods, imp & ims |
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| basic program plan contents include |
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| measurable, meaningful to track, planned and tracked vs time, |
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| Technical performance measurement (TPM) should be |
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| when is a program plan finalized into the baseline program plan |
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| assessment, prioritization, probability analysis |
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| risk management planning tasks include |
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| criteria, events, and accomplishments |
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| true IMP level definitions are |
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| control account, cost account, responsibility of the CAM |
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| the intersection of the WBS and OBS is |
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| contains all program work |
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| contract SOW, RFP technical specifications, terms and conditions, prior technical work |
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| program requirements include the |
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| establish program requirements, develop top level program plan, develop detailed cost & schedule plans, management methods, perform risk management planning |
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| the program planning process steps in order from contract award to completed program plan are |
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To make a profit
Delight the customer |
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| The two primary reasons we are in business are: |
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| The key to long term success for a business is a blank product or service |
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a. Setting life goals, values, and accomplishments.
b. Developing a life plan of accomplishments
c. Developing a financial plan to enable the life plan
d. Developing a career plan to enable the financial plan |
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| To achieve personal success in life requires managing your life. A process was described in class for achieving this success and includes four intended elements which are: |
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| Quality Functional Deployment |
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| 4. One important method we use to determine the requirements for a product or service is to perform a blank process with our customers. |
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| BLANK developed the eight elements or characteristics of quality while BLANK developed the zero defects concept. |
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a. Planning
b. Organizing
c. Controlling
d. Communicating
e. Leading |
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| The five primary functions of managers are |
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| 7. One of the most important capabilities of a leader (as opposed to just a manager) is his ability to create and sell the BLANK of where the organization should go and how to get there. We call this process BLANK. |
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| Gilbreth, time motion studies |
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| 8. BLANK invented the michronometer and it is used for BLANK |
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| efficiency and productivity |
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| 9. The critical problem facing managers at the turn of the 20th century was how to increase the BLANK and BLANK of the workforce. |
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| 1. ______________________ are traditionally viewed as domestic firms that carry out activities in other parts of the world. |
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| 2. While similar to a multinational corporation, a(n) _____________ isn’t anchored to a single country and national boundaries are meaningless. |
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a. Serve as a link between sellers and end users
c. Take title to products |
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| 4. The two primary factors used in determining the size of a foreign market are |
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b. Increases the cost of a good
e. Is a tax placed on goods produced by global corporations |
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| 6. The continuous process of measuring a firm’s goods, practices and services against those of its toughest competitors and leading firms in other industries is referred to as |
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| 7. Quality is the totality of features and characteristics of a good or service that bears on its ability to satisfy stated or implied needs of |
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| 8. The communications, transportation, and energy facilities that indicate a country’s economic condition is called its |
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| 9. The trend in organizations today is to confine decision making to top management. |
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| e. Teamwork, management by fact, and continuous improvement |
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| 10. Decision making in a total quality management system focuses on these three fundamental elements: |
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a. Solid events that happen at least every few months
b. Complete set of accomplishments for each event
c. Criteria for each accomplishment
All of above plus more |
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| 1. The IMP should contain |
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Profit
b. General and Accounting
c. Management Reserve |
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| 2. Allocated Contract Budgets are the result of taking the Negotiated Contract Price and subtracting what items? |
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| resource estimates and work completion statusing, 1-2 |
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| 3. The lowest level of detail Work Breakdown Structure should support accurate blank and blank and can end up being cost accounts and work packages that represent tasks that are typically blank months in duration for a large program. |
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| b. minimum, sometimes multiple |
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| 4. The Critical path is the________________ time required to perform the program tasks and there are____________ Critical path(s) for a program at any time. |
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| 5. Cost Performance management will performed using the BLANK tools while the Schedule Performance Management will be accomplished by using the BLANK, BLANK, and BLANK tools. |
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| 6. A BLANK is a tracking and controlling method to ensure compliance of critical technical requirements. |
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| Risk Assessment consists of determining the risk BLANK of occurrence and the BLANK of that occurrence. |
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| _______________ is the process of distribution authority throughout the organization. |
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| _______________ is the smallest formal organizational personnel arrangement. |
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