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Communications
Study for final
40
Other
Not Applicable
12/10/2006

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Term
Forni says that civility is based on politeness, which he associates with
Definition
d. polish or smoothness
Term
The Latin root for "manners" is manus or
Definition
a. a mode of handling
Term
According to Forni, the code of civility consists of which three qualities of conduct?

a. refinement, responsibility, restraint
b. refinement, respect, responsibility
c. refinement, respect, restraint
d. respect, responsibility, restraint
Definition
d. respect, responsibility, restraint
Term
Forni presents what he calls four "good protocols of disagreement." Hey says that the statement "Indeed, that idea can be appealing; however..." is an example of which of the following "protocols"?
Definition
b. Recognize that although you don't agree, what you hear is not unreasonable.
Term
In their experiment on feedback and effective communication, which of the following is NOT one of the principal findings?
Definition
a. Senders can improve their performance, but receivers do not improve, with practice alone; there must be an intervening feedback experience to improve their performance.
Term
BLANK is the answer to the question, "How am I doing?" Which is the best word or expression to use to fill in the blank?

a. synergy
b. performance gain
c. feedback
d. consensus
e. information
Definition
c. feedback
Term
Which of the following is a behavior that Forni does NOT recommend for being a good listener?
Definition
d. Give the other person the benefit of the doubt by assuming that they think like you.
Term
According to Leavitt and Mueller: without feedback, uncertainty is BLANK?

a. bothersome
b. slight
c. prevalanet
d. non-existent
Definition
c. prevalent
Term
Forni quotes E.M. Forster as believing in an aristocracy of BLANK.

a. the sensitive, the considerate, and the plucky
b. the sensitive, the considerate, and the powerful
c. the sensitive, the considerate, and the educated
Definition
a. the sensitive, the considerate, and the plucky
Term
In the research by David Johnson on perspective taking versus egocentric presentation, Johnson found that of four conditions of communication and information, one produced the highest effectiveness in communication in a decision between two people. Which
Definition
c. perspective taking, heterogenous information
Term
P.M. Forni gives several suggestions as to how to speak with other people regarding their accent or their social identity. Which of the following is not one of his recommendations?

a. Avoid remarking about others' accents.
b. If you comment about anot
Definition
b. If you comment about another's accent, make it a positive evaluation.
Term
Each of the key concepts in the S-P-E-A-K-I-N-G framework is named with a word or phrase that is symbolized by the first letter in the word or phrase. Which of the following groupings links the correct first letter with the word or phrase?
Definition
S=setting, N=norm

S=
P=
E=
A=
K=
I=
N=
G=
Term
The research of DOnal Rubin (1992) provides support for which one of the following conclusions about the responses of university students in Ohio to university science lecturers.
Definition
The perceived accent of the instructor affected student comprehension of lecture material.
Term
In the informal survey conducted in class, which of the following statements was remembered (reproduced) most accurately by the greatest number of students in the class?
Definition
"I ain't got none", "I don't have any"
Term
James Lynch, et al (a medical research team), studied the relationship between talking and blood pressure. Charles Tardy, et al (a communication research team), studied whether social support would affect the relationship between talking and blood pressur
Definition
All talking activities (reading aloud with noone else in the room, talking to someone in the room) increased blood pressure; and blood pressure dropped significantly once the person stopped talking.
Term
Paul Ekman states that the best clue to the expression of disgust can be found in which part of the human face?
Definition
upper lip
Term
In the film, What's In A Face?, the researcher Carrol Izzard reported his research finding from a study in which he induced people to make a particular facial expression. He was interested in the question of what effect their making a particular facial ex
Definition
He measured how people were feeling by having clinically trained judges say what the people were feeling when they displayed a particular facial expression.
Term
Paul Ekman also examined Izzard's question of whether inducing a facial expression in a person can affect the feeling the person experiences. Ekman studied this in a series of more recent studies that were summarized in class on 10/24. What is true of the
Definition
Ekman's more recent research supported Izard's claim but did so with a different method of measuring peoples' feeling states.
Term
In the Rutgers studies of difficult encounters between dormitory living partners, the partners judged highly competent had a distinctive communication style. The study showed their style in these difficult encounters is characterized as follows:
Definition
they never interrupt the other person
Term
Which of the following is a nonverbal communication technique that P.M. Forni does not recommend, in his brief passage "On the Kindess of Body Language"?
Definition
intermittent, carefully sequenced periods of eye contact with the other person
Term
Which of the following combinations of characteristics of communication and relationship best characterizes American communication patterns, according to Yamada
Definition
explicit, independent, equal opportunity
Term
Which of the following phrases or statements was made by Carl Chancellor, as reported by Dana Canedy in "The Hurt Between the Lines"?
Definition
"an insult"
Term
Which of the following phrases or statements was made by Bob Dyer, as reported by Dana Canedy, in "The Hurt Between the Lines"?
Definition
"let's get equal time here"
Term
Which of the following is stated as a norm, as defined in this course?
Definition
A man should not use communication to discipline a boy.
Term
Based on definitions of premise and rule in this course, the statement "Indians' starts with the arrival of Columbus" is an example of
Definition
a premise because it is a statement of belief or value
Term
"Gibush" is a word in
Definition
Hebrew that refers to the willingness to suppress individual differences to preserve group identity
Term
Mary Fong's research on how recent Chinese immigrnats to North America respond to compliments shows they regularly respond to a compliment with a direct denial of the compliment.
Definition
True
Term
A report on politeness in 35 world cities used three things to evaluate whether a city is polite or rude. In his criticism of that report, Mehta recommended that which of the following behaviors should be added in any future such study.
Definition
c. whether people make room on a seat in a trian for additional passengers
Term
Which of the following groups is highest in group performance, as defined in this course, and using the scoring system from the mountain survival consensus ranking task.
Definition
b. Decision quality (of the group) was 30, most knowledgeable member score was 60
Term
According to Forni, when it comes to saying 'no' to a person:
Definition
d. You have the right to say 'no' bcause by saying 'no' you are keeping something that is rightfully yours, and not taking something away from the other person
Term
Sheffield says that when in a discussion the main aim for the group of speakers is to:
Definition
c. create a "consensus"
Term
When Seattle hiker, Cindy Wysocki went missing for two days in the mountains near Denny Creek, she did one of the things that our mountain survival guide experts ranked very low on the survivability list; but she survived nonetheless. What did she do?
Definition
c. walked/skiied out of the area
Term
Which of the following is Step III of the Problem Management Sequence presented in class on November 22?
Definition
d. Proposing plans for managing the problem.
Term
To avoid what some people call "blamestorming" or "coblabberation," Sandberg says that brainstorming should be done:
Definition
b. announcing that no one will be ridiculed
Term
Which of the following is one of the criteria for saying you have achieved a wise agreement through negotiation?
Definition
a. it is durable
Term
What percentage of groups in the sections in this course achieved a positive group performance score on the mountain survival task?
Definition
a. 32
Term
In their study of communication in consensus ranking task discussions, Hall and Watson taught the instructed groups to:
Definition
e. avoid conflict reducing techniques
Term
In the movie Groupthink what did they say President Kennedy did right with the Cuban Missle Crisis that he had not done with the Bay of Pigs?
Definition
c. Brought in critical evaluators
Term
Which of the following combinations of characteristics of communication and relationship best characterizes Japanese communication patterns, according to Yamada
Definition
implicit, interdependent, other-centered
Term
In the film Crosstalk, Mr. Sandhu keeps trying to present information about his credentials in a way that is expected according to his own cultural codes. This backfires because
Definition
The preferred instrumentalities of the interviewers are different, and they expect him to speak aobut his motivations.
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