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Communications Block 3
Comm. block 3
26
Communication
Graduate
11/03/2010

Additional Communication Flashcards

 


 

Cards

Term
Cultural Competence
Definition
Apllication of knowledge, behaviors and interpersonal and clinical skills that enhances a provider's effectiveness in managing patient care
Term
4 Components of Cultural Competence
Definition
1. awareness of one's world view
2. attitude toward cultural differences
3. knowledge of different cultural practices and worldviews
4. cross-cultural skills
Term
Co-cultures can be distiguished by:
Definition
age, race or ethnicity, sex, profession, religion, social class, region of country..etc.
Term
Stereotyping
Definition
process by which people use social categories in aqiring, processing and recalling information about others
Term
Persuasive Communication
Definition
Communication that is directed toward changing or altering another person's belief, attitudes, and ultimately behaviors
Term
3 Components of Attitudes
Definition
Cognitive
Affective
Behavioral
Term
Persuasion vs Influence
Definition
Persuasion:concious, volitional
Influence:may be consciously unaware
Term
3 Elements of Persuasion
Definition
1. A claim
2. Data
3. The warrant
Term
Ways Listeners respond to Claims
Definition
Acceptance, rejection, or neither
Term
4 Factors that Affect Persuasion
Definition
1. Message source
2. Believability of the Message
3. Environmental factors
4. Comprehension and retention
Term
Elements of Credibility
Definition
Competence, Character, Ethics, Charisma
Term
Direct Persuasive Stategies
Definition
consciousness-raising
messages that arouse fear
use of vivid information
linguistic binds
Term
Indirect Persuasive Strategies
Definition
See the world through the patient's eyes

use of cognitive dissonance
Term
PARE
Definition
P-point of view
A-action you recommend
R-reasons (benefit/consequence)
E-evidence (data)
Term
Negotiation
Definition
mutual discussion and arrangement of the terms of a transaction or agreement
Term
Hard Approach of Negotiation
Definition
-focuses on taking extreme initial stands
-moves throug successive positions
-usually at the cost of a relationship
-win/lose approach
Term
Soft Approach of Negotiation
Definition
-focuses on friendship and trust
-strive to preserve relationship
-vulnerable to positional bargaining
-gives in, appeases, avoids conflict
-Yield-lose/win approach
Term
7 Steps in Negotiation Model
Definition
1. prepare 2. relationship 3. discover real issues/outcomes 4. enlarge solution space 5. summarize and close 6. acknowledgement 7. review progress, improve process
Term
Assertiveness
Definition
Standing up for personal rights, and expressing thoughts, feelings, and beliefs, in direct, honest, and appropriate ways that do not violate another person's rights
Term
6 Ways to be More Assertive
Definition
confrontation, saying no, making requests, express your opinion, intiate conversation, be more self disclosing
Term
Causes of Conflict
Definition
lack of awareness, incompatible goals, scarce resources, dependence, values
Term
Steps in Solving Conflict
Definition
1. Identify the problem
2. Identify all possible solutions
3. Decide which solution is best
4. Determine how to implement the solution
5. Assiss the outcome of your solution
Term
Traditionalists Traits
Definition
God-fearing, Hard working, patriotic, work with others for a common goal, Religion/Government DO mix
Term
Baby Boomers Traits
Definition
Believe anything is possible, competitive, privileged and entitled, success at all costs
Term
Gerneration X Traits
Definition
Resourceful, independent, creative, BALANCE in life
Term
Generation Y/Milennials Traits
Definition
Collaborative questioning, nurtured/overprotected, SAVE THE WORLD
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