Term
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Definition
| Apllication of knowledge, behaviors and interpersonal and clinical skills that enhances a provider's effectiveness in managing patient care |
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Term
| 4 Components of Cultural Competence |
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Definition
1. awareness of one's world view
2. attitude toward cultural differences
3. knowledge of different cultural practices and worldviews
4. cross-cultural skills |
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Term
| Co-cultures can be distiguished by: |
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Definition
| age, race or ethnicity, sex, profession, religion, social class, region of country..etc. |
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Term
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Definition
| process by which people use social categories in aqiring, processing and recalling information about others |
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Term
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Definition
| Communication that is directed toward changing or altering another person's belief, attitudes, and ultimately behaviors |
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Term
| 3 Components of Attitudes |
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Definition
Cognitive
Affective
Behavioral |
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Term
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Definition
Persuasion:concious, volitional
Influence:may be consciously unaware |
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Term
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Definition
1. A claim
2. Data
3. The warrant |
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Term
| Ways Listeners respond to Claims |
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Definition
| Acceptance, rejection, or neither |
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Term
| 4 Factors that Affect Persuasion |
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Definition
1. Message source
2. Believability of the Message
3. Environmental factors
4. Comprehension and retention |
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Term
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Definition
| Competence, Character, Ethics, Charisma |
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Term
| Direct Persuasive Stategies |
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Definition
consciousness-raising
messages that arouse fear
use of vivid information
linguistic binds |
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Term
| Indirect Persuasive Strategies |
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Definition
See the world through the patient's eyes
use of cognitive dissonance |
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Term
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Definition
P-point of view
A-action you recommend
R-reasons (benefit/consequence)
E-evidence (data) |
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Term
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Definition
| mutual discussion and arrangement of the terms of a transaction or agreement |
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Term
| Hard Approach of Negotiation |
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Definition
-focuses on taking extreme initial stands
-moves throug successive positions
-usually at the cost of a relationship
-win/lose approach |
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Term
| Soft Approach of Negotiation |
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Definition
-focuses on friendship and trust
-strive to preserve relationship
-vulnerable to positional bargaining
-gives in, appeases, avoids conflict
-Yield-lose/win approach |
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Term
| 7 Steps in Negotiation Model |
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Definition
| 1. prepare 2. relationship 3. discover real issues/outcomes 4. enlarge solution space 5. summarize and close 6. acknowledgement 7. review progress, improve process |
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Term
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Definition
| Standing up for personal rights, and expressing thoughts, feelings, and beliefs, in direct, honest, and appropriate ways that do not violate another person's rights |
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Term
| 6 Ways to be More Assertive |
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Definition
| confrontation, saying no, making requests, express your opinion, intiate conversation, be more self disclosing |
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Term
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Definition
| lack of awareness, incompatible goals, scarce resources, dependence, values |
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Term
| Steps in Solving Conflict |
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Definition
1. Identify the problem
2. Identify all possible solutions
3. Decide which solution is best
4. Determine how to implement the solution
5. Assiss the outcome of your solution |
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Term
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Definition
| God-fearing, Hard working, patriotic, work with others for a common goal, Religion/Government DO mix |
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Term
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Definition
| Believe anything is possible, competitive, privileged and entitled, success at all costs |
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Term
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Definition
| Resourceful, independent, creative, BALANCE in life |
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Term
| Generation Y/Milennials Traits |
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Definition
| Collaborative questioning, nurtured/overprotected, SAVE THE WORLD |
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