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Communications 101 Exam 2
Communications Exam 2 flash cards
32
Communication
Undergraduate 1
03/26/2012

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Term
What is the meaning of denotation and connotation?
Definition
1. Denotation: the primary associations a word has for most members of given linguistic community

2. Connotation: other secondary associations a word has for one or more members of that community
Term
Sapir-Whorf hypothesis
Definition
the world is perceived differently by members of different communities and that this perception is transmitted and sustained by language
- the language we speak influences our experience of the world, while the evolution of language also reflects changes in the predominant modes of expression

based on two types of determinism
- “strong” determinism: the belief that language has the power to determine thoughts
- “weak” determinism: the belief that our way of viewer the world and our thoughts are influenced by language but not controlled by it
Term
the five language problems
Definition
1. abstract
2. inferences
3. dichotomies
4. euphemisms
5. equivocal language
Term
define: Abstract (language problem)
Definition
communication difficulties that have to do with vagueness of words
- the more abstract the term the greater our chances of misunderstanding
- the abstraction ladder (pg 80)
Term
define: inferences (language problem)
Definition
a conclusion or judgment derived from evidence or assumptions
- example: when you sit down you infer that the chair will support your weight
- people are accidently shot with loaded guns when they inferred that they
are not loaded
Term
define: dichotomies (language problem)
Definition
(polar words) that are frequently responsible for another type of language problem
- English has an excess of polar words and relative scarcity of words to scribe the
wide middle ground between these opposites
- ex: success or a failure, brilliant or stupid, winner or loser
Term
define: euphemisms (language problem)
Definition
through them we substitute mild, vague, or less emotionally charged terms for more blunt ones “campaign of disinformation”
- used to misinterpret what is being said
- ex: powder room -> bathroom
Term
define: equivocal language (language problem)
Definition
two or more possible interpretations
- any message derives a great part of its meaning from the context in which it is t
transmitted
- ex: “lets get a drink after the show” -> the drink may refer to an alcoholic beverage, continuing the evening in a club or desire to stay longer for a simple conversation
Term
What is the difference between powerful and powerless language
Definition
- powerful language: communicators who use a powerful style are considered more competent and attractive
- powerless language: seen as victims
Term
What is Metacommunication?
Definition
- metacommunication: communication about communication
- concept closely linked to the relationship level of human encounters
- any comment directed at the way in which a person communicates is an example
of meta-communication
-ex: say to mom “tell him to mind his own damn business” and your mom tells you not to swear – she is responding not to the content of the remark but the method of getting the point across
-ex: try to be a little more enthusiastic
Term
What is the differences between verbal/vocal, verbal/nonvocal, nonverbal/vocal, and nonverbal/non-vocal communication
Definition
-verbal/vocal communication: communication through the spoken word
- verbal/non-vocal communication: words are involved by not speaking takes place
- nonverbal/vocal communication: groans or vocalizations
- nonverbal/non-vocal communication: involved only in gestures or appearances
Term
how can a nonverbal message replace (substitute for), reinforce, or contradict a verbal message
Definition
- replace: when it reinforces a verbal message, meaning is conveyed quickly and easily and with increased comprehension
- reinforce: yes, no, hello, goodbye, substituted without words like smiling, frowning, waving
- contradict: face-to-face communication when solving problems or negotiating critical decisions
Term
what are the measurements and definitions of intimate, personal, social and public distance
Definition
- intimate distance: (18 inches or less) the presence of another person is unmistakable and may at times be overwhelming because of the greatly stepped-up sensory inputs
- personal distance (1 ½ to 4 ft) a small protective sphere or bubble that an organism maintains between itself and others
- social distance: (4 to 12 ft) a psychological distance, one at which the animal apparently begins to feel anxious when he exceeds its limit (a hidden band that contains the group)
- public distance (12 ft +) the largest and only exists in human relationships
Term
What is volume (vocal cue)
Definition
- volume: precondition of effective communication. Feedback from the receiver is the best check on volume, adjust volume accordingly
Term
what is rate (vocal cue)
Definition
- rate: the number or words spoken in a specific time

----faster rate seems to be linked to fear or anger and slower rate to grief or depression
---- more effective when adapted to the verbal content of the message and to the specific receiver
Term
what is fluency (vocal cue)
Definition
- fluency: continuity, closely related to rate and pauses affect fluency
---- pauses such as “um” will affect the effectiveness of a communicator
Term
what is pitch (vocal cue)
Definition
- pitch: the frequency level of the voice
----pitch range is determined by the size and shape of the vocal bands within your voice box
---- lower pitches are more pleasant to listen to- pitch level influences your attitude toward the communicator and the content of the message
Term
what is quality (vocal cue)
Definition
- quality: resonance, a distinctive quality of sound
----hyper nasality (through the nose) denasality (sounds as though the speaker has a constant head cold), hoarseness, harshness (stridency)
Term
What is the difference between norms and roles
Definition
1.Norms are rules whether implicit or explicit about behaviors rules from which we develop certain expectations about how people will act. An example of a -
Norm is when you start dating you start establish what a couple decides what is acceptable or unacceptable behaviors concerning a number of things, such as where you go topics of conversation, sexual activity etc.
2. Roles are a set of norms that applies to a specific subclass within the society. An example of a role in a two-person relationship is husband and wife or grandparent-grandchild.
Term
What are the four concepts used to describe high quality (interpersonal) relationships according to Miller and Steinberg (1975).
Definition
1. in quality high relationships information about the other person is primarily psychological rather than cultural and sociological
2. rules for that relationship are developed by the two people involved rather than being rules set by tradition
3. the rules in a high quality relationship are defined primarily by personal characteristics rather than by situation
4. emphasis in qualitatively high relationship is on individual choices rather than on group choices
Term
What is Self-Disclosure?
Definition
Intentionally making known information about your self. For example when you are on a date and you disclose information about yourself. We disclose a lot about ourselves through facial expressions, posture, clothing, tone of voice and countless other nonverbal cues.
Term
What is Affiliation and commitment?
Definition
1. Affiliation: is the affiliator that prefers being with others to being alone, enjoys and seeks out companionship. They are described as friendly and sociable.
2. Commitment: The resolve to continue in a relationship indefinitely and to make the efforts necessary to ensure that it will continue. In other words you may feel committed to someone and at the same time feel the need to be independent. Or you may express your commitment verbally and yet not act on it. For example the last minute jitters people get before their wedding.
Term
What is the differences between dominance, status, and power.
Definition
- Dominance: is where one person in the relationship always wants control over others.
- Status: the position of an individual in relation to another or others.
- Power: the capacity to influence the behavior of others and to resist their influence on oneself. With power you cannot dominate someone if they do not accept your authority. For example- parent and child, siblings, romantic partner.
Term
What is the difference between perceptual filters and psychological sets
Definition
- Perceptual filters: Physiological limitations that are built into human beings and cannot be reversed. Such limitations on our capacity to perceive exist whether we are experiencing an object or a person.
-Psychological sets- ones expectancies or predispositions to respond.
Term
what is the the difference between self-concept and self-esteem?
Definition
a. Self-concept- your relatively stable impressions of yourself.
-This includes your physical characteristics, and judgments about your future.
-Come partly from other people’s perceptions of you

b. Self-esteem- your feelings of self-worth
-Might be physical appearance, intelligence, work, qualities, traits, affiliations, but might be entirely subjective
-We may try to protect it by surrounding ourselves with inferior friends.
Term
what does self-fulfilling prophecy means
Definition
Self-fulfilling prophecy- people help to confirm their own expectations so that a favorable self-contempt may lead to success, an unfavorable self-concept to failure.
Term
what the primacy effect asserts about impressions
Definition
The first information that we receive about a person is the most decisive in forming our impression.
Term
What is a stereotype
Definition
A generalization about a class of people, objects, or events that is widely held by a given culture.
-can distort our ability to make accurate judgements
Term
what empathy does mean
Definition
involves experiencing the other’s perception-that is, seeing and feeling things as the other does.
Term
What are the three basis of attraction
Definition
1. similarity
2. proximity
3. situations
Term
definition of trust
Definition
a belief that those on whom we depend will meet our expectations
Term
Know Knapp’s ten relational stages (five coming together and five coming apart).
Definition
COMING TOGETHER
1. initiating
2. experimenting
3. intensifying
4. integrating
5. bonding
COMING APART
6. differentiating
7. circumscribing
8. stagnating
9. avoiding
10. terminating
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