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Communication
Chapter 1
41
Communication
Undergraduate 1
10/15/2012

Additional Communication Flashcards

 


 

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Term
communication
Definition
the process of creating or sharing meaning in informal conversation, group interaction, or public speaking
Term
participants
Definition
individuals who assume the roles of senders and receivers during an interaction
Term
messages
Definition
verbal utterances, visual images, and non-verbal behaviors to which meaning is attributed during communication
Term
meanings
Definition
thoughts in our minds and interpretations of others' messages
Term
symbols
Definition
words, sounds, and actions that are generally understood to represent ideas and feelings
Term
encoding
Definition
the process of putting our thoughts and feelings into words and non-verbal cues
Term
decoding
Definition
the process of interpreting another's message
Term
context
Definition
the settings in which communication occurs, including what precedes and follows what is said
Term
physical context
Definition
the location, the environmental conditions (temperature, lighting, noise level), the distance between communicators, seating arrangements, and time of day
Term
social context
Definition
the nature of the relationship that exists between the participants
Term
historical context
Definition
the background provided by previous communication episodes between the participants that influence understandings in the current encounter
Term
psychological context
Definition
the mood and feelings each person brings to the conversation
Term
cultural context
Definition
the values, attitudes, beliefs, orientations, and underlying assumptions prevalent among people in a society
Term
channel
Definition
both the route traveled by the message and the means of transportation
Term
interference (noise)
Definition
any stimulus that interferes with the process of sharing meaning
Term
physical interferences
Definition
sights, sounds, and other stimuli in the environment that draw people's attention away from intended meaning
Term
psychological interference
Definition
internal distractions based on thoughts, feelings, or emotional reactions to symbols
Term
internal noise
Definition
thought and feelings that compete for attention and interfere with the communication process
Term
semantic interference
Definition
distractions aroused by certain symbols that take our attention away from the main message
Term
feedback
Definition
reactions and responses to messages
Term
interpersonal communication
Definition
interactions among a small number of people who have relationships with each other
Term
small group communication
Definition
participants who come together for the specific purpose of solving a problem or arriving at a decision
Term
public communication
Definition
one participant, the speaker, delivers a prepared message to a group or audience that has assembled to hear the speaker
Term
spontaneous expressions
Definition
spoken without much conscious thought
Term
scripted messages
Definition
phrasings learned from past encounters that we judge to be appropriate to the present situation
Term
constructed messages
Definition
messages put together with careful thought when we recognize that our known scripts are inadequate for the situation
Term
immediacy
Definition
the degree of liking or attractiveness in a relationship
Term
control
Definition
the degree to which one participant is perceived to be more dominant or powerful
Term
culture
Definition
systems of knowledge shared by a relatively large group of people
Term
ethics
Definition
a set or moral principles
Term
truthfulness and honesty
Definition
refraining from lying, cheating, stealing, or deception
Term
moral dilemma
Definition
a choice involving an unsatisfactory alternative
Term
integrity
Definition
maintaining a consistency of belief and action (keeping promises)
Term
fairness
Definition
achieving the right balance of interests without regard to one's own feelings and without showing favor to any side in a conflict
Term
respect
Definition
showing regard or consideration for others and their ideas even if we don't agree with them
Term
responsibility
Definition
being accountable for one's actions and what one says
Term
communication competence
Definition
the impression that communicative behavior is both appropriate and effective in a given situation
Term
skills
Definition
goal-oriented actions or action sequences that we can master and repeat in appropriate situations
Term
credibility
Definition
a perception of a speaker's knowledge, trustworthiness, and warmth
Term
social ease
Definition
communicating without anxiety or nervousness
Term
communication apprehension
Definition
the fear or anxiety associated with real or anticipated communication with others
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