Shared Flashcard Set

Details

Communication Skills: Medium for All Nursing Practice
Chapter 6 MH Nursing
48
Nursing
Undergraduate 3
01/20/2013

Additional Nursing Flashcards

 


 

Cards

Term
Therapeutic Communication
Definition
This is professional, goal-directed, and scientifically based communication. Aspects include: genuine respect for individual, ability to listen and understand, and a desire to work w/ individual to help w/ probs.
Term
Stimulus
Definition
Part of the communication process that is the reason for the communication
Term
Sender
Definition
Person initiating communication
Term
Message
Definition
Information sent. Can be through a variety of media
Term
Receiver
Definition
recipient of the message
Term
Feedback
Definition
respose to a message
Term
Clarity
Definition
Meaning of message is understood by both parties
Term
Continuity
Definition
Connections exist bw ideas
Term
Personal factors that affect the communication process
Definition
Examples include; emotional, social, and cognitive issues
Term
Environmental factors affecting the communication process
Definition
Examples include: physical (background noise, lack of privacy, uncomfortable accomodations) and societal determinants (historical, sociopolitical, economic factors, presence of others, and expectations of others)
Term
Symmetrical relationship
Definition
When the two participants in a relationship are equal such as friends or colleagues.
Term
Complementary relationship
Definition
When there is a difference in status or power, such as bw a nurse and pt or teacher and student, the relationship is characterized by inequality.
Term
Verbal communication
Definition
Words and the meaning of spoken words
Term
Nonverbal communication
Definition
Vital part of communication (65%-95%)
Term
Nonverbal communication
Definition

includes

  • tone of voice
  • manner of speech
  • physical appearance
  • facial expression
  • posture
  • eye contact
  • movements and gestures
Term
Content
Definition
The verbal message is sometimes referred to as _________.
Term
process
Definition
The nonverbal message is called the __________ of the message.
Term
Congruency
Definition
content and process messages in agreement
Term
Double messages
Definition
conflicting or mixed messages
Term
Double-bind messages
Definition

verbal and nonverbal message are not congruent and creates a no-win situation for the recipient.

 

Ex- Young adult child wants to go out with friends. Crippled parent says with a sigh "If that's what you want, go ahead". The child feels guilty if she goes but still feels bad if she decides to stay with parent.

Term
Effective communication
Definition

A nurse is said to have ________     ___________ if he or she can help a pt to 

  • feel understood/comfortable
  • identify /explore prob rl/t others
  • discover healthy ways of meeting emotional needs
  • explore satisfying interpersonal relationships
Term
  • Silence
  • Active Listening
  • Clarification
  • Restating
  • Reflecting
  • Sharing Observations
  • Exploring
Definition
What are some examples of therapeutic communication techniques?
Term
Silence
Definition
This is not the absence of communication; it is a specific channel for transmitting and receiving messages. Typically an example of therapeutic communication. However, it can be used to express anger and hostility.
Term
Active Listening
Definition

To be there psychologically, socially, and emotionally. 

Includes

  • observing pt's nonverbal behaviors
  • listening to and understanding pt's verbal message
  • listening to and understanding the person in the context of the social setting of his or her life
  • listening for "false notes" (inconsistencies or things that need more clarification)
  • providing pt w/ feedback about him/herself of which pt might not be aware
Term
Clarification
Definition
helps both participants identify major differences in their frame of reference, giving them an opportunity to correct misperceptions before they cause serious misunderstandings
Term
Paraphrasing, Restating, Reflecting, and Exploring
Definition
What are the 4 clarifying techniques?
Term
Paraphrasing
Definition
restating in different (fewer) words the basic content of a pt's message. Ex- prefacing statements such as: "I'm not sure I understand", "In other words you seem to be saying", "Was I correct in saying. . .?"
Term
Restating
Definition
In this, the nurse mirrors the pt's overt and covert messages. Used to echo feeling as well as content. Ex- "My life is empty... It has no meaning"- pt  "Your life has no meaning?" - nurse
Term
Reflecting
Definition
Assisting people to better understand their own thoughts and feelings. . . may take the form of a question or simple statement that conveys the nurse's observations of the pt when sensitive issues are discussed. Ex- "You sound as if you have had many disappointments", "You look sad", 
Term
Sharing Observations
Definition
This is a type of reflecting that shows acceptance. It helps the nurse to make the pt aware of inner feelings and encourages the pt to own them.
Term
Exploring
Definition

A technique that enables the nurse to examine important ideas, experiences, or relationships more fully.

Ex- opening statements like: "Tell me more about. . .", "Describe. . . ", "Give me an example of. . ."

Term
Nontherapeutic Communication Techniques
Definition
Examples include: asking too many questions, giving approval or disapproval, advising, asking "why" questions.
Term
Culture
Definition
It's important to know that this influences communication styles, eye contact, perception of touch, and how ethnic groups are categorized.
Term
Cultural filters
Definition
This is a bias that is the result of socialization process in a particular culture. Everyone perceives things differently because of this.
Term
Hispanic, French, Greek, Jewish, and Italian.
Definition
These cultures use dramatic body language
Term
Now try it again. . . Cultures that use dramatic body language.
Definition

Ways to remember dramatic body language:

Think Napolean Bonaparte (Crazy French emperor), Think of the people from My Big Fat Greek Wedding, Think of Jersey Shore (Italian wanabees)

Then just remember Hispanics and Jewish. 

Term
German, Asian, British, and Elderly Americans
Definition
Cultures that use a calm facade under duress.
Term
Now try it again. . . Cultures that use a calm facade under duress.
Definition

Way to remember cultures that use a calm facade under duress!

The mnemonic GABE. Gabe is CALM

German, Asian, British, and Elderly

Term
African Americans/Black, Jewish, political refugees, and victims of abuse.
Definition
Cultures that use guarded communication based on history and experiences.
Term
Hispanic, Asian, Native American, and Arab (<- believe that eye contact bw man/woman is sexual and may indicate promiscuity)
Definition
Cultures in which direct eye contact is disrespectful
Term
Try again. . . Direct eye contact disrespectful to. . .
Definition

Way to remember who finds direct eye contact disrespectful

Use the mnemonic "Nursing Almost Always Heals"

Native americans, Asians, Arab, and Hispanics

Term
German Americans, Russians, French, British, and African Americans
Definition
Direct eye contact is important to these cultures.
Term
Now, who is direct eye contact considered important to?
Definition

Way to remember who direct eye contact is important to!

mnemonic "Fools Rarely Give Anything Back"

French, Russians, Germans, African americans, and British

Term
Russian, Italian, French, Hispanic, and Mexican American
Definition
Cultures in which touch is viewed as comforting
Term
German, British, Swedish, Indian, Japanese, Chinese, and Victims of sexual abuse
Definition
Physical contact is viewed as intrusive, aggressive, and or sexual
Term
Who finds touch comforting
Definition

Way to remember who finds touch comforting

FIRM Hand

Hispanic, French, Italian, Russian, Mexican

Term
who doesn't like physical contact?
Definition

Sometimes I Just Can't Believe Guys Sweep

 

Sexual abuse, Indian, Japanese, Chinese, British, German, Swedish

Term
Definition
Remember to refer to Pg 102. Those Q&A will be on test!
Supporting users have an ad free experience!