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Communication Skill's
Chapter 9 Vocabulary
6
Business
12th Grade
02/02/2012
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Term
Communication
 Definition
Act of exchanging information.
Term
Active listening
 Definition
Involves absorbing what another person is saying and responding to the person's concerns.
Term
Nonverbal cues
 Definition
Pieces of information acquired by observing.
Term
Memos
 Definition
Used to communicate with people within the same company.
Term
Business letters
 Definition
Should include the date, recipients name, and address. Should be typed on company letterhead.
Term
Reports
 Definition
Documents that provide a lot of information on a particular topic.
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