Term
| What are the five parts of the communication process? |
|
Definition
Message
Sender
Receiver
Transmitting Device
Feedback |
|
|
Term
|
Definition
|
|
Term
|
Definition
| who is formulating the message |
|
|
Term
|
Definition
| person who receives the message |
|
|
Term
| Explain the transmitting device |
|
Definition
| this is the medium by which the information is being sent and target any one or more of the senses. |
|
|
Term
|
Definition
| the receiver translate what is sent and responds. |
|
|
Term
| What are the forms of communication? |
|
Definition
Verbal communication
Non Verbal Communication |
|
|
Term
| What is verbal communication? |
|
Definition
| explain of communication using words |
|
|
Term
| What are the types of verbal communication? |
|
Definition
|
|
Term
| written words can also be? |
|
Definition
symbols
example traffic signs
|
|
|
Term
|
Definition
Second form of communication
|
|
|
Term
- what are the forms of nonverbal communication?
|
|
Definition
- touch Gestures
- eye contact appearance facial expression sounds
- posture silence
- gait
|
|
|
Term
| what are the factors that affect communication? |
|
Definition
developmental
gender
sociocultural difference
roles and responsibility
space and territoriality
physical mental and emotional state
values
environment |
|
|
Term
| What should we know about communicating with staff members? |
|
Definition
Organisational chart will be used
you will communicate with
other staff members
other departments
patient
patient family |
|
|
Term
| what reports are used to communicate? |
|
Definition
|
|
Term
| what does the term hand off means? |
|
Definition
| Essential information that is given when a patient is transferred to another department. |
|
|
Term
| what must be included when patient is handed off? |
|
Definition
Patient situation and background
relevant observations and findings
Recommendations for continuity for ongoing care |
|
|
Term
| What are the two basic foundation of relationships? |
|
Definition
|
|
Term
| trust is a basic foundation of relationships what does this means? |
|
Definition
Trust is confidence in another person
a feeling that one person will advocate on your behalf
predicatable actions
favourable actions |
|
|
Term
| rapport is the seond foundation of relationship what does this means? |
|
Definition
| To be in agreement or harmony with another person |
|
|
Term
|
Definition
Apart of the foundation of relationship
client information is secret
client information must not be discussed with persons who are not authorised to receive such details
|
|
|
Term
| What is a helping relationship? |
|
Definition
relationship between people who provide and receive assistance in meeting human needs.
It is also referred to as the nurse client relationship |
|
|
Term
| what factors promoting Eddective Communication? |
|
Definition
having specific objective
providing comfortable environment
Privacy
Confidentiality
Providing personal space |
|
|
Term
| What is active listening? |
|
Definition
| listening to the words, tone of voice and observing nonverbal cues. |
|
|
Term
| Techniques of verbal communication are? |
|
Definition
clear speach
easily understood vocabulary
non verbal response such as nod of head
rephrase message to ensure understanding
Allow the client to express anger
a calm touch
maintain eye contact
allow the speaker to finish speaking
speak to client with respect and as equal |
|
|
