Term
| 5 Characteristics of Interviews |
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Definition
1) Goal Driven
2) Question-Answer
3) Structured
4) Controlled
5) Unbalanced |
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Term
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Definition
| interview has a clear purpose |
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Term
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Definition
| One person asks, the other answers |
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Term
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Definition
Planning/prep is required
There is a clear sequence |
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Term
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Definition
Directive or non-directive
Interviewer controls it |
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Term
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Definition
Interviewer speaks 30% of time
Interviewee speaks 70% of time |
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Term
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Definition
- employment
- performance
- exit
- info-gaining
- persuasive
- problem-solving
- helping |
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Term
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Definition
- employee determining whether to accept the job if offered
- employer trying to convince employee to accept job if offered |
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Term
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Definition
- employee-supervisor
- student-teacher
- strengths and weaknesses discussed
- goals reinforced |
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Term
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Definition
- when someone chooses to leave their job
- provide employers with insight |
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Term
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Definition
- surveys
- doctors visits
- journalistic interviews |
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Term
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Definition
- influence is the ultimate goal
- interviewer trying to influence interviewee
- salespeople conduct these
- political surveys |
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Term
| Problem-Solving Interviews |
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Definition
- problems are isolated and solutions are generated
- teacher-student |
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Term
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Definition
- psychologist-patient
- attorney-client |
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Term
| Pre-Interview Responsibilities: Interviewer |
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Definition
- review application material
- prepare questions and interview outline
- gather needed materials
- begin on time |
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Term
| Pre-Interview Responsibilities: Interviewee |
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Definition
- gather info
- prepare questions
- practice
- professional personal appearance
- arrive on time
- bring materials |
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Term
| Beginning an Employment Interview |
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Definition
- greeting and establishing proxemics (rapport)
- negotiating relational connection and tone
- establishing purpose and agenda (orientation) |
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Term
| Types of Employment Interview Questions |
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Definition
- Primary/Secondary (probing, mirror)
- Open/Closed
- Neutral/Leading
- Directive/Non-directive
- Illegal |
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Term
| Answering Questions During an Employment Interview |
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Definition
- adjusting to interview frame
- learning from successful and unsuccessful interviewees
- answering common questions
- dealing with illegal questions |
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Term
| Common Interview Questions |
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Definition
- Tell me about yourself
- Greatest strengths/weaknesses
- What do you know about the organization?
- Why do you want to work here?
- What is your ideal job?
- Why do you want to leave your current job?
- What are your expectations in terms of salary?
- Where do you see yourself in five years?
- Why should we hire you? |
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Term
| Dealing with Illegal Questions |
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Definition
- tactful refusal
- direct but brief answer
- tactful inquiry
- neutralize concern
- exploit the question |
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Term
| Concluding an Employment Interview: Interviewer Responsibilities |
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Definition
- wrap-up signal
- summarize the interview
- ask for questions
- preview future actions and schedule
- offer thanks
- farewells |
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Term
| Concluding an Employment Interview: Interviewee Responsibilities |
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Definition
- ask questions
- reinforce qualifications and enthusiasm
- inquire about schedule
- offer thanks
- farewells |
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Term
| Post-Interview Responsibilities: Interviewer |
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Definition
- assess candidate
- assess personal performance
- contact interviewee about final decision |
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Term
| Post-Interview Responsibilities: Interviewee |
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Definition
- assess interview
- send follow-up letter
- avoid irritating interviewer |
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Term
| Purposes of a Cover Letter |
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Definition
- declare interest in a position
- provide summary of qualifications
- compel person to read resume
- request an interview |
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Term
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Definition
1) address letter to a specific person
2) identify position you are applying for
3) summarize qualifications and promote resume
4) reaffirm interest and request interview
5) sign-off with respect and professionalism |
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Term
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Definition
1) name and contact info
2) career objective
3) education and training
4) experiences
5) skills
6) activities |
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Term
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Definition
- Situation
- Task
- Action
- Result |
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Term
| Identity as Inner Core: Self-Concept |
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Definition
| drawn from cultural and social frames, people can have multiple/changing identities |
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Term
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Definition
- revelation of info that others could not know unless they were told
- FB is used a lot for this
- openly stated as insights to one's opinions
- relationships make a difference to the value of this |
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Term
| Identity and Other People |
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Definition
- society influences how we view identity
- other people may influence how one's identity is expressed |
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Term
| Narrative Self and Altercasting |
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Definition
- ontology- how I came to be who I am
- epistemology- how I think a/t the world |
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Term
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Definition
| Self that exists for others and arises with social interaction |
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Term
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Definition
| how broad social forces affect an individual's view of themselves, self arises out of social interaction |
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Term
| Transacting a Self in Interaction with Others |
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Definition
| people's relationships affect their identities |
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Term
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Definition
- "doing" an identity, front region (professional), back region (relaxed)
- affected by self needs of the time, social situation, social frame, circumstances |
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Term
| Identity is connected to... |
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Definition
- language
- other people
- social norms, rules, categories
- narrative of origin and belonging |
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Term
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Definition
- not appropriate in all relationships
- consider the affect it will have on others
- choose the right time and place for it
- should be related to what is happening in the "here and now"
- should be gradual |
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Term
| Responding to Self Disclosure |
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Definition
- Advising and Evaluating- fixing
- Analyzing and Interpreting- being Dr. Phil
- Reassuring and Supporting
- Questioning and Probing- careful not to make it advising and evaluating
- Paraphrasing and Understanding- IDEAL!! |
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Term
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Definition
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Term
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Definition
- structural- by blood, marriage, etc.
- functional- support
- transactional- comm that builds a sense of family in a group |
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Term
| Four Category Topology for Families |
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Definition
- Protective- Hi Conform, Lo Convo
- Pluralistic- Lo Conform, Hi Convo
- Consensual- Hi Conform, Hi Convo
- Laisse-faire- Lo Conform, Lo Convo |
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Term
| Characteristics of Groups |
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Definition
- goal oriented, self regulating
- mutually interdependent
- HOMEOSTASIS
- nonsummativity- whole is greater than the sum of its parts
- cohesiveness- teamwork
- norms, roles, culture |
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Term
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Definition
- expert vs nonexperts
- group size, too large is bad and can prevent decision making
- task
- commitment to project/decision, slacker can bring group down |
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Term
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Definition
- common purpose
- organized members
- transactional comm
how info is transacted determines an individual's stance in the group |
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Term
| Tuckman's Five Stages of Group Development |
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Definition
1) Forming
2) Storming
3) Norming
4) Performing
5) Adjourning |
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Term
| Fisher's Model of Group Digression |
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Definition
1) Orientation
2) Conflict
3) Emergence- leader established
4) Reinforcement |
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Term
| Forming/Orientation Phase |
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Definition
- primary tension- getting to know others
- comp comm- positive, open, friendly |
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Term
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Definition
- secondary tension- how do we complete this job
- comp comm- handles secondary tension |
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Term
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Definition
- individual establishes purpose
- group decides to work as a team
- comp comm- adapt to norms and knows when to advocate views |
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Term
| Performing/Emergence Phase |
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Definition
- individual performs role
- comp comm- collaborative, motivates others |
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Term
| Bolster Decision (Reinforcement) Phase |
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Definition
- no tension
- comp comm- recognizes what's good, performs role |
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Term
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Definition
- how members transit out
- comp comm- maintains networks |
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Term
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Definition
| group doesn't listen to arguments against their own, overrides ability to consider alternatives |
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Term
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Definition
- illusion of invulnerability
- belief in group's inherent morality- what they are trying to accomplish is more important than anything else
- shared stereotypes- you don't get it b/c you're not us
- collective rationalization- selective listening
- self-censorship- don't speak up b/c you don't want to seem like you're not part of the team
- illusion of unanimity
-pressure on dissenters
- mind-guards- protect yourself from negative info |
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Term
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Definition
- problem-solving disrupted
- failure to test idea
- no contingency plans |
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Term
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Definition
- assign a critic
- take critic's warning seriously
- notice when you are denigrating other positions
- review decisions once they are made |
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Term
| Functional Theory of Group Decision Making |
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Definition
1) define problem
2) issue analysis
3) criteria selection
4) solution generation
5) solution evaluation
6) solution selection and implementation |
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Term
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Definition
- creates stereotypes
- puts people in a box
- overapplies to everyone |
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Term
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Definition
- R influences T
- T is revealing, influencing, constructing Rs |
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Term
| Indexical Function of Talk |
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Definition
| how we talk indicates the relationship |
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Term
| Essential Function of Talk |
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Definition
| maintains relationship, talks about status of the relationship |
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Term
| Duck's Interpersonal Attraction Filtering Theory |
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Definition
- sociological or incidental- mutual friends, from same town, etc.
- preinteraction cues- things you notice before you even speak
- interaction- conversational flow
- cognitive- shared values, attitude |
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Term
| Duck's Serial Construction of Meaning |
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Definition
1) Paths Cross- commonality, start of relationship
2) Start Talking- mutuality, talking a/t common interests
3) So Much in Common- equivalence of evaluation
4) Being a Couple- shared meaning |
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Term
| Duck's Relational Dissolution Model |
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Definition
1) Intrapsychic Process- avoiding other person, unhappy
2) Dyadic Process- talking through problems
3) Social Process- talking to friends a/t it, persuasion to your view
4)Grave Dressing Process- saving face, acting rational
5)Resurrection Process- open to different directions, relationships |
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Term
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Definition
- dominance- one up
- submission- one down |
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Term
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Definition
- Rigid Complementary- one uping each other
- Symmetrical Pattern- competitive (one up, one up, one up, etc.) OR submissive (both people refusing to take control) |
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Term
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Definition
- impervious- failing to acknowledge the significance of a message
- interrupting- suggests other person isn't important
- irrelevant- move onto something else
- tangential- talking a/t it, but not directly
- impersonal- distant lang, verbally backing up, shut down other person
- incoherent- doesn't make sense
- incongruous- nonverbal and verbal don't match up |
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Term
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Definition
- contradictory messages
- double bind
- "do something for me" = "you did it only b/c I told you to" OR "you didn't do it" |
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Term
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Definition
- working against each other
- regressive- negative
- progressive- positive |
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Term
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Definition
- identify patterns and fit to goals/context
- interest vs position- interest is the overall goal, position is your solution
- interest is lost when you are set on a position
- avoid gunnysacking- throwing unrelated things into argument
- be aware of cultural differences
- choose appropriate time and place
- define nature of problem |
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Term
| Giving Effective Feedback |
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Definition
- own your message
- avoid apologizing for feelings
- make message specific
- NV and V should be the same |
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