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Communication for Business
Vocab for Communication for Business.
50
Communication
Undergraduate 2
12/16/2013

Additional Communication Flashcards

 


 

Cards

Term
What are the 3 purposes of messages?
Definition

1. Task - make others accomplish specific goals relating to performance

 

2. Maintenance  - address org. as whole so that tasks can be performed/provide support



3. Human Relations - promote development

Term
Perception
Definition
Influencing a message based on past experience or emotion (such as how you feel about the receiver, or your current emotions)
Term

 

 

Proxemics

Definition

 

People's personal space in communication including actual distance and perceived distance, which can be affected by a personal preference or cultural differences

Term

 

 

Chronemics

Definition

 

Timing of messages

 

 

Non-verbal communication delivered through timing.

Term

 

 

Paralanguage

Definition

 

 

Speed, pitch, articulation, and rhythm 

Term

 

 

Ocuselics

Definition

 

Eye contact, a fixed stare, or shifting gaze as non-verbal communication

Term

 

 

Kinesics

Definition

 

Intention or unintentional body movements that contribute to a message

Term

 

Regulators

Definition

 

Maintain flow of conversation, such as by gesturing to someone that it is their turn to speak

Term

 

Adaptors

Definition

 

Unconscious actions, like scratching or playing with hair, that can be interpreted as you being distracted or uninterested

Term

 

Pseudolistening

Definition

 

 

Faking attention

 

 

Pretending to listen

Term

 

Hearing vs Listening

Definition

Hearing - automatic process in which sound waves stimulate nerve impulses in the brain.

 

Listening - voluntary process that goes beyond simply reacting, and includes understanding, analyzing, evaluating, responding.

Term

 

6 Style of Listening

Definition

Appreciative - used to judge aesthetic value of what is heard

Empathetic - concentrates on feelings/attitudes of speaker

Discriminative - draws inferences and evaluate reasons for msgs

Analytical - concentration is on content, includes interpreting/      analyzing msg.

Passive - receiver is not focused on msg, so it loses meaning

Negative - receiver listens to find fault and attack what's being said

Term

 

Gender Role Congruency

Definition

 

The extent to which a person - through his/her behavior, interests, dress, and communication style - conforms to gender stereotypes

Term

 

Proximity

Definition

 

Physical closeness in place, time order, occurence, relation.

 

Ex: Meeting areas, lounges, restrooms

Term

 

 

Apathy

Definition

 

 

Lack of emotional involvement in the job

Term

 

Coldness

Definition

 

 

Lack of enthusiasm for the job

Term

 

Robotism

Definition

 

Rigid and inflexible behavior

Term

 

Strong Manager-Employee Relationship

Definition

 

Less turn-over

 

Commitment

 

Achieved by goal setting

Term

 

Future Oriented Skills

Definition

 

Ability to handle information

Term

 

Likert's System of Management

Definition

 

System 1 - Authoritarian

System 2 - Controlling

Sytem 3 - Collaborative

System 4 - Nurturing

Term

 

Blake and Mouton's Managerial Grid

Definition

 

Grid theory allows a leader to explore how two levels of concerns interact to form one of five distinct styles of relating to others in the work place. 

Term

 

Vroom and Yvetton's Leader-Participation Model

Definition

 

People are more likely to accept decisions when they have a hand in making them.

Term

 

Kuhert and Lewis's TRANSACTIONAL Leadership

Definition

 

Describes relationships between superiors and subordinates that are base on exchange for mutual gain; there's a transaction involved

Term

 

Kuhert and Lewis's TRANSFORMATIONAL

Leadership

Definition

 

Focuses on reaching goals through appeals to deep-seated values among organizational members.

Term

 

Situational Knowledge -

Organizational Knowledge

 



(From Ch6: Leadership and Management Skills)

Definition

 

Review - Assess - Predict - Resolve

Term

 

Ethnocentrism

Definition

 

Belief in the superiority of one's own culture

Term

 

The Cultural Communication Conflict Triangle

Definition

 

Organizational Conflict

 

Personal Cultural Perspective

 

Discourse from Conflict

Term

 

Cohesiveness

Definition

 

Degree to which a group sticks together

Term

 

Norms

Definition

 

Recurring patterns of behavior/thinking that come to be accepted in a group as "usual" way of doing things

Term

 

Conformity

Definition

 

Agreement with (or correspondence) to a set of ideas, rules, or principles

Term

 

Advocacy

Definition

 

Presenting competing views on a controversial issue

Term

 

Dialectical Inquiry

Definition

1. Recommended strategic plan and the data used to derive it are identified.

2. Attempt is made to identify the assumptions underlying the plan.

3. Counterplan rests on assumptions opposite those supporting the first plan.

4. Structured argument is conducted.

Term


Factors Affecting Participation in Groups

Definition

 

Approachability

 

Commitment

 

Participation Styles

Term

 

Commitment

Definition

 

Reflect group members' willingness to care personally for group success and remain determined

Term

 

Participation Styles:

Authoritarian Style

Definition

 

Leader hands down decisions to a group, when decisions have to be made fast, or members don't have much knowledge.

Term

 

Laissez-Faire

Definition

 

Leader turns decision-making to the group

Term

 

Participation Styles:

Participative Style

Definition

 

Leaders make decisions with the group.

Term

 

Functional Leadership

Definition

 

Various group members can rise on occasions to perform leadership functions - they take leadership based on what they are good at to solve the problem

Term

 

Quality Circles

Definition

 

Diverse group that meets on regular basis during work time to improve quality control and job methods.

Term

 

Affinity Groups

Definition

 

Consists of 8-12 members that exchange information, ideas, opinions, experiences. Offer safe and supportive atmosphere. 

Term

 

Quorum

Definition

 

Required numberof members to be present for meeting.

Term

 

Reading the Minutes

Definition

 

What took place in the previous meeting?

Term

 

Robert's Ryles of Order

Definition

 

Best known set of rules that allows you to take out personal bias when using standardized testing

Term

 

Deductive Reasoning

Definition

 

Moves from general truths to specific conclusions

Term

 

Inductive Reasoning 

Definition

 

Moves from specific statements to general conclusions.

 

 

Ex: Co-worker is at water cooler every day at at the same time, but doesn's shop up one day, so you induce that she is out.

Term

 

Interpretation

 

Definition

 

Reasoning to understand causes of events and what they mean

Term

 

Nominal Group Technique

Definition

1. Preparation

2. Silent Generation of Ideas

3. Round-Robin Recording of Ideas

4. Group Discussion

5. Voting and ranking of ideas

Term

 

Delphi Technique

Definition

 

Uses questionnaires to collect imformation and helps make decisions

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