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communication final
comm
207
Communication
Undergraduate 2
04/27/2015

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Term
intimacy
Definition
significant emotional closeness experienced in a relationship
Term
commitment
Definition
a desire to stay in a relationship
Term
interdependence
Definition
a state in which each person’s behaviors affect everyone else in the relationship
Term
investment
Definition
the resources we put into our relationship
Term
dialectical tensions
Definition
conflicts between two important but opposing needs or desires
Term
monogamy
Definition
being in only one romantic relationship at a time avoiding romantic or sexual involvement with others outside the relationship
Term
infidelity
Definition
having romantic or sexual interaction with someone outside of one’s romantic relationship
Term
polygamy
Definition
a practice in which one person is married to two or more spouses at once
Term
divorce
Definition
the legal discontinuation of a marriage
Term
family of origin
Definition
the family in which one grows up, often consisting of one’s parents and siblings
Term
family of procreation
Definition
the family one starts as an adult, often consisting of one’s spouse and children
Term
rituals
Definition
repetitive behaviors that have special meaning for a group or relationship
Term
communication climate
Definition
the emotional tone of a relationship
Term
confirming messages
Definition
behaviors that indicate how much we value another person
Term
disconfirming messages
Definition
behaviors that imply a lack of regard for another person
Term
defensiveness
Definition
excessive concern with guarding oneself against the threat of criticism
Term
supportiveness
Definition
a person’s feeling of assurance that others care about and will protect him or her
Term
non-evaluative feedback
Definition
a reply that withholds assessment of what the speaker has said or done
Term
evaluative feedback
Definition
a reply that offers an assessment of what the speaker has said or done
Term
Communication privacy management theory (CPM)
Definition
theory that explains how people manage the tension between privacy and disclosure
Term
•Partners jointly own the info
•Partners create privacy boundary around this info, and rules for maintaining it
•Relationships become distressed when implicit or explicit privacy rules are violated
Definition
what are the 3 parts o Communication privacy management theory?
Term
blamer
Definition
holds others responsible, but not him/herself
Term
placater
Definition
peacemaker
Term
computer
Definition
use logic to defuse
Term
distracter
Definition
tries to focus attention elsewhere than on conflict
Term
•degree of exclusivity (can be negotiated)
•degree of voluntariness
•sexuality (legal issues)
•permanence (expectations about forever)
Definition
what are the characteristic of an intimate relationship?
Term
validating
volatile
conflict
Definition
what are the three conflict styles in a romantic relationship?
Term
discuss openly and cooperatively
-stay calm, defuse tensions
Definition
what does validating mean in regards to a conflict style?
Term
discuss openly and competitively
-each person wants his/her own way to prevail
-often involve fighting/making up
Definition
what does volatile mean in regards to a conflict style?
Term
avoiding (deal indirectly)
-agree to disagree
-believe that most conflicts will resolve themselves
Definition
what does conflict mean in regards to the conflict styles in a romantic relationship?
Term
•give sense of history
•reinforce connections across generations
•convey underlying message about the family (family always takes priority)
Definition
what do family stories do?
Term
•Repetitive activities that have special meaning, reinforce sense of belonging
-How birthdays are celebrated
-How school holidays are spent
-Certain types of gifts
Definition
what do family rituals do?
Term
•info the family considers private and inappropriate for sharing with outsiders
•keeping these secrets reinforces sense of family identity
-health issues
-legal matters
-finances
Definition
what do family secrets do?
Term
-initiating stage
-experimenting stage
-intensifying stage
-integrating stage
-bonding stage
Definition
what are the five stages of relationship development?
Term
initiating stage
Definition
the stage of relationship development when people meet and interact for the first time
Term
experimenting stage
Definition
the stage of relationship development when individuals have conversations to learn more about each other
-Learning basic info, deciding whether to move forward
Term
intensifying stage
Definition
the stage of relationship development when individuals move from being acquaintances to being close friends
-spend time together especially time outside of task that may have brought you together
Term
integrating stage
Definition
the stage of relationship development when a deep commitment has formed, and there is a strong sense that the relationship has its own identity
-you see yourselves as a couple “we”
Term
bonding stage
Definition
the stage of relationship development when the partners publicly announce their commitment
-Public commitment/ announcement of plan to stay together- such as getting engaged
Term
-differentiating stage
-circumscribing stage
-stagnating stage
-avoiding stage
-terminating stage
Definition
what are the five stages of dissolution in a romantic relationship?
Term
differentiating stage
Definition
the stage of relationship dissolution when partners being to see their differences as undesirable or annoying
-Differences seen negatively, annoying no longer “cute”
Term
circumscribing stage
Definition
the stage of relationship dissolution characterized by decreased quality and quantity of communication between partners
-Spend more time apart to avoid conflict
Term
stagnating stage
Definition
the stage of relationship dissolution when the relationship stops growing and the partners are barely communicating with each other
-Going through the motions, relationship has completely stalled
Term
avoiding stage
Definition
the stage of relationship dissolution when partners create physical and emotional distance between themselves
-Create distance- make excuses, screen calls, avoid texts
Term
terminating stage
Definition
the stage of relationship dissolution when the relationship is deemed to be officially over
-Relationship is over, termination event
Term
autonomy vs. connection
openness vs. closeness
predictability vs. novelty
Definition
what are the three dialectical tensions?
Term
autonomy
Definition
the feeling of wanting to be one’s own person
Term
connection
Definition
the desire to be close with others
Term
openness
Definition
the desire for disclosure and honesty
Term
closeness
Definition
the desire to keep certain facts, thoughts, or ideas to oneself
Term
predictability
Definition
the desire for consistency and stability
Term
novelty
Definition
the desire for fresh new experiences
Term
emotion
Definition
the body’s multidimensional response to any event that enhances or inhibits one’s goals
Term
mood
Definition
a feeling, often prolonged, that has no identifiable cause
Term
happiness
Definition
a state of contentment, joy, pleasure, and cheer
Term
love
Definition
the emotion of caring for, feeling attached to, and feeling deeply committed to someone
Term
passion
Definition
a secondary emotion consisting of joy and surprise, plus experiences of excitement and attraction for another
Term
liking
Definition
a positive overall evaluation of another person
Term
anger
Definition
an emotional response to being wronged
Term
contempt
Definition
a feeling of superiority over, and disrespect for, others
Term
disgust
Definition
a feeling of revulsion in reaction to something offensive
Term
jealousy
Definition
the perception that the existence or the quality of an important relationship is being threatened by a third party
Term
envy
Definition
the desire for something another person has
Term
sadness
Definition
emotion involving feeling unhappy, sorrowful, and discouraged, usually as a result of some form of loss
Term
depression
Definition
a physical illness involving excessive fatigue, insomnia, changes in weight, feelings of worthlessness, and/or thoughts of suicide or death
Term
grief
Definition
the emotional process of dealing with profound loss
Term
fear
Definition
the mind and body’s reaction to perceived danger
Term
amygdala
Definition
a cluster of neurons in the brain that largely controls the body’s fear response
Term
social anxiety
Definition
fear of not making good impression on others
Term
action tendencies
Definition
biologically based motives toward specific behavioral responses to emotions
Term
valence
Definition
the positivity or negativity of an emotion
Term
primary emotions
Definition
distinct emotional experiences not consisting of combinations of other emotions
Term
secondary emotions
Definition
emotions composed of combinations of primary emotions
Term
meta-emotions
Definition
an emotion about an emotion
Term
display rule
Definition
unwritten codes that govern the ways people manage and express emotions
Term
emotional contagion
Definition
the tendency to mimic the emotional experiences and expressions of others ( Sarah Mclachlan commerical)
Term
emotional intelligence
Definition
the ability to perceive and understand emotions, use emotions to facilitate thought, and manage emotions constructively
Term
emotional reappraisal
Definition
the process of changing how one thinks about the situation that gave rise to a negative emotion so that the effect of the emotion is diminished
Term
joyful/affectionate
hostile
sad/anxious
Definition
what are the three categories of emotion?
Term
joyful/affectionate
Definition
-happiness (approach and connect)
-love/passion
-liking
(all of these motivate us to seek the company of others)
Term
hostile
Definition
-anger
-contempt
-disgust
-jealousy
-envy
Term
sad/anxious
Definition
-sadness (loss)
-depression- chemical condition/ medical
-grief ( deep sadness/ profound loss)
-fear (amygdala)
Term
-physiological
-cognitive
-behavioral
-social/cultural
Definition
what are the multiple dimensions of emotions?
Term
physiological
Definition
heart rate, breath, blood chemistry
Term
cognitive
Definition
we label our reactions
Term
behavioral
Definition
action tendencies (withdraw or attack)
Term
social/cultural
Definition
disgust, disappointment, shame, embarrassment
Term
•Intensification (exaggerate up)
•De-intensification (exaggerate down)
•Simulation (pretending emotion when indifferent/ emotionless)
•Inhibition (pretending to be indifferent when really emotional)
•Masking ( expressing something when your feeling something else- 2 different emotions)
Definition
what are the five different display rules and what do they mean?
Term
•culture drives how we display emotion
-Collectivistic- suppress display of negative emotions towards others
-Individualistic- more free to display negative emotions
•Some ethnics/ social groups are more expressive than others
Definition
how are display rules driven by culture?
Term
technology
Definition
• Channel- lean (texting)
• Needs rich description
o Emotional identical
o Physical sensation
o Parallels and analogies
Term
-hearing
-undestanding
-remembering
-interpreting
-evaluating
-responding
Definition
what does the HURIER model stand for?
Term
critical listening
Definition
Listening with the goal of evaluating or analyzing what one hears
Term
watching commercials- if we want to buy the product
Definition
what is an example of critical listening?
Term
empathetic listening
Definition
Listening in order to experience what another person is thinking or feeling
Term
informational listening
Definition
listening to learn something
Term
taking notes in class, watching the news *passive process
Definition
what is an example of informational listening?
Term
hearing
Definition
physical process of perceiving sound
Term
understanding
Definition
comprehend the meaning of words and phrases
Term
remembering
Definition
storing and retrieving info in memory
Term
interpreting
Definition
1. 2 parts: pay attention to verbals and nonverbal so you can assign meaning/ signal to speaker your interpretation of the message
Term
evaluating
Definition
Judging accuracy, separating fact from opinion; considering context
Term
responding
Definition
giving feedback
Term
stonewalling
Definition
(silence); Responding with silence and a lack of facial expression
Term
back channeling
Definition
Nodding your head or using facial expressions, vocalizations such as "uh-huh," and verbal statements such as "I understand." Lets the speaker know you're paying attention.
Term
paraphrasing
Definition
Restating in your own words to show the speaker that you understand
Term
emphasizing
Definition
Conveying to the speaker that you understand and share his or her feelings on the topic
Term
supporting
Definition
Expressing your agreement with the speaker's opinion or point of view
Term
analyzing
Definition
Providing your own perspective on what the speaker has said
Term
advising
Definition
Communicating advice to the speaker about what he or she should think feel, or do
Term
listening
Definition
Active process of making meaning out of another person’s spoken message. Active, not passive. Meaning making= Interpretation
Term
pseudo listening
Definition
Pretending to pay attention by using feedback behaviors
Term
selective attention
Definition
Hearing only what we want to hear
Term
rebuttal tendency
Definition
Tendency to debate a speaker’s point and formulate a reply while the person is still speaking
Term
competitive interruption
Definition
Using interruptions to take control of a conversation
Term
information overload
Definition
The state of being overwhelmed by the amount of information one takes in
Term
glazing over
Definition
Daydreaming during the time not spent listening
Term
close-mindedness
Definition
The tendency not to listen to anything with which one disagrees
Term
Confirmation bias
Definition
The tendency to pay attention only to information that supports one’s values and beliefs while ignoring information that doesn’t
Term
vividness effect
Definition
The tendency for dramatic, shocking events to distort one’s perception of reality
Term
skepticism
Definition
The practice of evaluating the evidence for a claim
Term
need to belong
Definition
A hypothesis that says each of us is born with fundamental drive to seek, form, maintain and protect strong social relationships
Term
approach behaviors
Definition
Communication behaviors that signal one’s interest in getting to know someone
Term
avoidance behaviors
Definition
Communication behaviors that signal one’s lack of interest in getting to know someone
Term
relational maintenance behaviors
Definition
Behaviors used to maintain and strengthen personal relationships
Term
-positivity
-openness
-assurances
-social networks
-sharing tasks
Definition
what are the 5 primary relational maintenance behaviors?
Term
peer
Definition
someone of similar power or status
Term
attraction theory
Definition
-A theory that explains why individuals are drawn to others
-We are attracted by appearance, proximity, similarity, and complementarity
Term
1.Physical attraction- looks, appearance
2.Social attraction- bubbly, sarcastic, etc.
3.Task attraction- abilities; competence/dependability (Example: group projects)
Definition
what are the 3 elements of attraction
Term
-appearance
-proximity
-similarity
-complementarity
-cultural influences
Definition
what are the characteristics of attraction?
Term
appearance
Definition
biological programming and social motions of attractiveness and personal preferences
Term
proximity
Definition
effort to connect
Term
similarity
Definition
biological programming and social validation
Term
complementarity
Definition
"opposites attract” positive take on differences
Term
cultural influences
Definition
social notions of what makes an attractive mate/friend
Term
uncertainty reduction theory
Definition
A theory suggesting that people are motivated to reduce their uncertainty about others
Term
1.Interpersonal uncertainty is unpleasant
2.We are motivated to reduce it (explain and predict)
3.We do this passively (observe), actively (manipulate environment or seek information) or interactively (communicate directly)
4.SPT (social penetration theory)-onion-layers
Definition
what are the four different parts of the uncertainty reduction theory?
Term
social penetration theory
Definition
Predicts that as relationships develop, communication increases in breadth and depth. (Onion metaphor: public, personal, inner core.)
Term
predicted outcome value theory
Definition
A theory predicting that we form relationships when we think the effort will be worth it
Term
1.We try to predict (forecast) the benefits and costs of interaction based on limited experience with the other
2.If benefits outweigh the costs, we approach (signals of interest)
3.How do we predict? What factors do we weigh in predicting? (role of past experiences (bad dates video)
Definition
what are the three parts of the predicted outcome value theory?
Term
social exchange theory
Definition
A theory predicting that people seek to form and maintain relationships in which the benefits outweigh the costs
Term
comparison level
Definition
a person’s realistic expectation of what the person wants and thinks he or she deserves from a relationship
Term
comparison level for alternatives
Definition
a person’s assessment of how good his or her current relationship is, compared with other options
Term
equity theory
Definition
A theory predicting that a good relationship is one in which a person's ration of costs and rewards is equal to that of the person's partner
Term
over-benefited
Definition
receiving more that you are giving
Term
under-benefited
Definition
giving more than you are receiving
Term
1. role
2. friendly relations
3.move towards friendship
4. nascent friendship
5.stabilized friendship
6. waning friendship
Definition
what are the six stages of friendship?
Term
role
Definition
limited interaction: communication follows social and cultural norms and is polite, impersonal
Term
friendly relations
Definition
conversation becomes friendlier. May share personal stories. Interaction can be to pass time or invite deeper friendship
Term
moves toward friendship
Definition
communication becomes more social, less bound by social and cultural norms
Term
nascent friendship
Definition
begin to think of themselves as friends. Communication becomes more personal
Term
stabilized friendship
Definition
friendship is considered to be fully established
Term
waning friendship
Definition
decline of a friendship. Conversation may be more distant and casual
Term
1.they are voluntary
2. they are usually between peers (someone of similar power or status)
3. they are governed by rules
4. they differ by sex
Definition
what are characteristics of a friendship?
Term
clear cut
Definition
explicit friendship rules are _________.
Term
understanding
Definition
implicit friendship rules are an ________
Term
1. expressed struggle
2. between 2 interdependent parties
3. perceive incompatible goals
4. perceive scarce resources
5. perceive interference (obstacle) from other party
Definition
define interpersonal conflict (5)
Term
deception
Definition
The knowing and intentional transmission of information to create a false belief in the hearer
Term
1.The sender must know the information is false
2.The sender must be transmitting the information on purpose
3.The sender must be attempting to make the receiver believe the information
Definition
what are the elements of deception?
Term
acts of simulation
Definition
Forms of deception that involve fabricating info or exaggerating facts for the purpose of misleading others
Term
falsification
Definition
Presenting false, fabricated information as though it were true
Term
exaggeration
Definition
inflating ot overstating facts
Term
acts of dissimulation
Definition
Forms of deception that involve omitting certain details that would change the nature of the story if they were known
Term
omission
Definition
Leaving consequential details out of one’s story
Term
equivocation
Definition
Giving vague or ambiguous information to create false impression
Term
truth bias
Definition
The tendency to believe what someone says, in the absence of a reason not to
Term
motivation impairment effect
Definition
A hypothesis that motivation to succeed in life will impair a deceiver’s verbal performance, making the lie less likely to be believed
Term
interactive context
Definition
A context for communicating in which participants can see or hear each other and react to each other in real time
Term
face-to-face conversation, telephone conversation
Definition
what is an example of interactive context?
Term
non interactive context
Definition
A context for communicating in which the participants cannot react to each other in real time
Term
voice mail message, e-mail
Definition
what is an example of non interactive context?
Term
high stake lies
Definition
are those for which the penalties for getting caught are severe
Term
1.Forging signatures
2.Impersonating a physician, police officer or other professional
3.Using privileged information to make stock sales or purchases
4.Underreporting your income tax or tax returns
5.Filing false insurance claims
Definition
what are examples of high stake lies?
Term
low stake lies
Definition
Penalties for getting caught are comparatively mild; “white lies”
Term
1.Telling a friend you “love the graduation gift” when you don’t like it
2.Assuring someone it’s “no problem” even though it is an inconvenience for you
3.Claiming you were late because you “ran into heavy traffic” but you actually left the house late
4.Saying “nice to meet you” even if you had a bad first impression
Definition
what are examples of low stake lies?
Term
-content
-relational
-procedural
Definition
what are the dimensions of conflict?
Term
content
Definition
the topic of the conflict, what is the conflict about
Term
relational
Definition
how does this dispute affect the relationship of the people involved
Term
procedural
Definition
rules for conflict
Term
1.Personal criticism
2.Finances/money- marriages
3.Household chores
4.Time
Definition
what are the common sources of interpersonal conflict in relationships?
Term
1.Sex/gender
2.Culture
3.Online interactions- disinhibition
Definition
what are the common sources of interpersonal conflicts in relationships affected by?
Term
1.criticism
2. defensiveness
3. contempt
4. stonewalling
Definition
What are the four strategies for managing interpersonal conflict?
Term
criticism
Definition
Stating the problem in the relationship as the defect of the partner
Term
defensiveness
Definition
-Anyway of warding off a perceived attack
-“It’s not my fault, it’s your fault”
-Whining- present themselves as innocent victim
Term
contempt
Definition
-Any statement you make to your partner from a superior place
-Direct insults and name calling
-Correcting someone’s grammar when they’re angry with you
Term
stonewalling
Definition
-Listener withdrawal
-Doesn’t give usual cues listeners give
Term
-competing
-avoiding
Definition
what are strategies for managing interpersonal conflict?
Term
competing
Definition
A strategy for managing conflict in which one’s goal is to win while the other party loses
Term
avoiding
Definition
A strategy for managing conflict that involves ignoring or failing to deal with the conflict
Term
accommodating
Definition
Allowing the other person to have their way
Term
compromising
Definition
both parties gave something up
Term
collaborating
Definition
Win-win trying to find a solution
Term
power
Definition
the ability to manipulate, influence, or control people/events
Term
reward
coercive
referent
legitimate
expert
Definition
what are the five different forms of power?
Term
reward
Definition
-When one of the relational partners has the ability to reward
-Buy me flowers, I give you love and affection
Term
coercive
Definition
-Ability to punish somebody
-Take away cell phone, car keys
Term
referent
Definition
-The attraction or desirability of relational partner that holds some form of power over you
-Celebrity endorsement- figure that we hold in high regard
Term
legitimate
Definition
-Power that one has based on their position or title
-Authority granted to them that we as a society accept to be true
-Contextual- power is in the position
Term
expert
Definition
-Power derived from knowledge or skills that individual has that exceed our own
-We listen to a Doctor because we know he has years of medical training and education
Term
passive aggression
Definition
A pattern of behaving vengefully while denying that one has aggressive feelings
Term
demand-withdraw pattern
Definition
A pattern of behavior in which one party makes demands and the other party withdraws from the conversation
Term
disinhibition effect
Definition
The tendency to say or do things in one environment (such as online) that one would not say or do in most other environments
Term
one-up message
Definition
A verbal message through which the speaker attempts to exert dominance or gain control over the listener
Term
“Stop making so much noise!”
Definition
what is an example of a one-up message?
Term
one-down message
Definition
A verbal message that reflects acceptance of, or submission to, another person’s power
Term
“Do you have any suggestions on what I should wear tonight?”
Definition
what is an example of a one-down message?
Term
"Dad needs a new lawn mower”
Definition
what is an example of a one-across message?
Term
one-across message
Definition
A verbal message that seeks to neutralize relational control and power
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