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Definition
| a struggle that occurs when two independent people have seemingly incompatible goals or needs. |
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Definition
| when there are two people, and what each person does, says and feels affects the other person |
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Definition
can always be avoided
arises from misunderstanding
can always be reslolved
is a sign of a troubled interpersonal relationship |
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Term
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Definition
| conflict triggered by miscommunication or misunderstanding |
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Term
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Definition
| stemst from differences in ideas, definitions, perceptions, or goals |
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Term
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Definition
when two people are in conflict because neither will let go of their personal position
often one person attacks and the other become defensive |
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Term
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Definition
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Term
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Definition
latent conflict (bottom)
conflict emergence
conflict escalation
stalemate (top)
de-escalation
dispute settlement
post conflict stage (bottom) |
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Term
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Definition
| one or both people become aware that there are important differences between members of the dyad |
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Term
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Definition
frustration awareness
atleast one person becomes aware that the differences in the relationship are causing increased internal turmoil and dissatisfaction |
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Term
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Definition
active conflict
one or both people make their frustrations explicit to the other |
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Term
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Definition
| both parties are stuck in their perspectives and attitudes |
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Term
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Definition
| emotions calm down and each person is willing to negotiate to resolve the conflict |
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Term
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Definition
| one or both individuals try to either manage or resolve the conflict entirely by suggesting approaches or solutions |
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Definition
aftermath
each person assesses how the conflict has affected the overall dynamic, and tries to get the relationship back on track |
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Term
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Definition
| if it ultimately helps build new insights into the relationship and establishes new patterns of communication |
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Term
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Definition
| dismantles rather than strengthens a relationship |
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Term
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Definition
| the learned and consistent pattern or approach we use to manage disagreements with others |
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Term
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Definition
| involves "managing" conflict by trying to work around it, never addressing it directly |
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Term
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Definition
involves managing conflict by giving in to the demands of others, often at the expense of meeting your own needs
non-assertive |
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Term
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Definition
| managing conflict vy seeking to win, often at the expense of the other person involved |
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Definition
| expressing one's own needs while denying the needs and rights of others |
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Term
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Definition
| managing conflict by attempting to find a middle ground, which stems from a high concern for both the self and the other |
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Term
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Definition
| managing conflict by using a creative and thoughtful approach to achieve the mose positive solution for both people involved |
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Term
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Definition
| people in conflict often transmit messages without considering their consequences |
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Term
| emotional contagion theory |
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Definition
points out that emotional expression is contagious
people can "catch" emotions just by observing each other's emotional expressions |
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Term
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Definition
| ideas held by most members of the society about what is appropriate and expected behavior |
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Definition
| the acquisition of the norms of your culture through experience with its members |
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Term
| 6 primary emotions experienced world wide |
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Definition
sadness
anger
disgust
hapiness
fear
surprise |
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Term
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Definition
combinations of the primary emotions
can be confusing |
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