Deception across media

·       Face-to-face: lowest frequency of lies per interaction

·       Phone: second lowest frequency of lies per interaction

·       Instant message: second highest frequency of lies per interactions

·       Email: highest frequency of lies per interaction

·       As you take away more and more cues the richness becomes more lean

·       People choose which media to use for the messages depending on the richness of their media or how complex the message is

·       Face to face is the richest media

·       Richness in Face-to-face -> phone -> instant messag->email