Term
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Definition
| Industries that produce and sell popular culture as commodities. |
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Term
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Definition
| Traditional and nonmainstream cultural activities that are not financially driven. |
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Term
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Definition
| The process of creating a message for others to understand. |
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Term
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Definition
| Popular culture messages whether television shows, mov- ies, advertisements, or other widely disseminated messages. |
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Term
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Definition
| The process of interpreting a message. |
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Term
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Definition
| Portrayals of readership demographics prepared by magazines. |
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Term
| cultural imperialism (370) |
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Definition
| Domination through the spread of cultural products. |
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Term
| electronic colonialism (370) |
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Definition
| Domination or exploita- tion utilizing technological forms. |
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Term
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Definition
| Domination or control through media. |
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Term
| intercultural conflict (427) |
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Definition
| Conflict between two or more cultural groups. |
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Term
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Definition
| Direct resistance, often to the dominant forces. |
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Term
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Definition
| In a formal setting, a professional third party, such as a lawyer, real estate agent, or counselor, who intervenes when two parties are in conflict. Informal intermediaries may be friends or colleagues who intervene. |
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Term
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Definition
| Opposition to the use of force under any circumstances. |
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Term
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Definition
| Communication strategies used to “save” our own or someone else’s “face,” or public image. |
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Term
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Definition
| A conflict management strat- egy that involves sharing and exchanging informa- tion to the extent that both individuals give up something to find a mutu- ally acceptable decision. |
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Term
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Definition
| A conflict management strat- egy whereby an individual achieves his or her goal at the expense of others' needs. |
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Term
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Definition
| A conflict management strategy characterized by the open and direct exchange of information in an attempt to reach a solution acceptable to both parties |
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Term
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Definition
| A conflict management strategy char- acterized by playing down differences and incompat- ibilities while emphasizing commonalities. |
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Term
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Definition
| A con- flict management strategy characterized in U.S. cultural contexts by a low concern for the self and others. In some other cultural contexts, however, this strategy may be seen as tactical in maintaining harmonious relationships. |
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Term
| international conflicts (443) |
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Definition
| Conflicts between two or more nations. |
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Term
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Definition
| Conflict that arises from unequal or unjust social relationships between groups. |
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Term
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Definition
| Organized activities in which individuals work together to bring about social change. |
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Term
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Definition
| Conversation that is “slow, careful, full of feeling, respectful and attentive” |
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Term
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Definition
| The act of resolving conflict by hav- ing someone intervene between two parties. |
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Term
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Definition
| As an indi- vidual component of inter- cultural communication competence, the desire to make a commitment in relationships, to learn about the self and others, and to remain flexible. |
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Term
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Definition
| As an indi- vidual component of inter- cultural communication competence, the quality of knowing about oneself (that is, one’s strengths and weaknesses), others, and various aspects of communication. |
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Term
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Definition
| Related to intercultural communication com- petence, knowledge about how people from other cultures think and behave that will also help you be a more effective communicator. |
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Term
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Definition
| Related to intercultural commu- nication competence, the quality of knowing how one is perceived as a com- municator, as well as one’s strengths and weaknesses. |
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Term
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Definition
| An individual’s dispositions or mental sets. As a component of intercultural communica- tion competence, attitudes include tolerance for ambiguity, empathy, and nonjudgmentalism. |
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Term
| linguistic knowledge (469) |
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Definition
| Knowledge of other languages besides one’s native language or of the difficulty of learning a sec- ond or third language. |
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Term
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Definition
| Free from evaluating according to one’s own cultural frame of reference. |
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Term
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Definition
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Term
| conscious competence (473) |
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Definition
| As instructors of intercultural communication, we teach at a conscious, intentional level. Our instruction focuses on analytic thinking and learning. |
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Term
| conscious incompetence (473) |
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Definition
| people realize that things may not be going very well in the interaction, but they are not sure why. |
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Term
| unconscious competence (473) |
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Definition
| the level at which communication goes smoothly but is not a conscious process. |
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Term
| unconscious incompetence (473) |
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Definition
| the “be yourself” approach, in which we are not conscious of differences and do not need to act in any particular way. Sometimes this works. However, being ourselves works best in interactions with individuals who are very similar to us. |
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Term
| intercultural alliances (480) |
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Definition
| Bonds between individuals or groups across cultures characterized by a shared recognition of power and the impact of history and by an orientation of affirmation. |
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Term
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Definition
| most popular form of expression; media, advertising, music. |
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Term
| Ability to change or form stereotypes |
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Definition
| Popular culture can reinforce stereotypes, reflect onto society, but also shape it. |
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Term
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Definition
| The interference between two or more interdependent individuals or groups of people who perceive incompatible goals, values, or expectations in attaining those ends. |
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Term
| Cultures with Direct Conflict style |
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Definition
| Sees conflict as a good thing, healthy, and improves relationships and society. American Society |
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Term
| Cultures with Indirect conflict style |
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Definition
| Sees conflict as bad and should be avoided, it hurts relationships and society. Destroys the goal of piece. Asian Buddhist cultures, may be more sensitive to non verbal cues. |
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Term
| How different cultures view conflict overall |
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Definition
| Cultures have different opinions on conflict, not only on how to handle, but on conflict itself. Whether conflict is good or bad. |
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Term
| Emotionally expressive in conflict |
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Definition
| Good to express emotion during conflict, passionate and committed to working it out. Engaing in conflict shows respect. |
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Term
| Emotionally restrained in conflict |
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Definition
| Emotion makes conflict worse. Admires those who restrain. Example of British people. |
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Term
| Discussion style of conflict |
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Definition
| Direct, but emotionally restrained. White Americans, Europeans, Australians |
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Term
| Engagement style of conflict |
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Definition
| Direct & Emotionally expressive. Southern Europeans (Italian, Greek, French, Spanish). Russians, African Americans, some middle easterns |
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Term
| Accomodating style of conflict |
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Definition
| Indirect & Emotionally restrained. Asians and American Indians. |
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Term
| Dynamic style of conflict |
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Definition
| Indirect and Emotionally expressive. Middle East (some) |
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Term
| Why doesn't stereotyping work? |
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Definition
| There are more differences within a culture than between cultures. |
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Term
| relational satisfaction in conflict |
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Definition
| It's not how often, but how well you fight. Productivity is key. Even if fighting is infrequent, one unproductive fight can be costly |
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Term
| Non Assertion Individual Conflict Style |
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Definition
| Complete unwillingness to engage in conflict. Bad to have: Never work out problems. Good to have: Timing and tact in situations that need it, when issue is more important to the other person. |
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Term
| Indirect Individual conflict Style |
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Definition
| Beating around the bush. Bad to have: Sends mixed messages. Good to have: Trying not to be rude. |
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Term
| Passive Aggressive individual conflict style |
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Definition
| Expresses anger in a disguised or hidden kind of way. Bad to have: Makes conflict worse, ruins trust. Good to have: If you really can't get mad at them. Doesn't ever make conflict better. |
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Term
| Direct Aggression individual conflict style |
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Definition
| Be direct and aggressive. Bad to have: Other person feels like being attacked, risks alienating the other person, hurts relationship. |
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Term
| Competitive conflict solution |
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Definition
| When you force your way "my way or the highway". Bad to use: Results in resentment. Good to use: in authority positions, unacceptable behavior in spouse or friends, when the behavior crosses your bottom line. |
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Term
| Collaborative conflict solution |
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Definition
| Everyone gets what they want. Bad to use: Not too productive, sometimes not even possible. Good to use: Everyone is happy and gets what they want. |
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Term
| Compromising conflict solution |
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Definition
| Each gives in a little, meet in the middle. Bad to use: When things are unacceptable, sometimes can't be compromised, sometimes no one gets what they want in the end. |
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Term
| Avoidant conflict solution |
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Definition
| Where you don't want to talk about it. |
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Term
| Accommodating conflict solution |
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Definition
| When one accomodates the other. Good to use: When somethings are more important to one than another. |
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Term
| Most important ingredient to being an effective intercultural communicator |
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Definition
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Term
| Biggest barrier to good listening |
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Definition
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Term
| How people interpret not listening |
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Definition
| People see it as you don't care. |
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Term
| Why are we not motivated to communicate with people of different cultures? |
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Definition
| Fear of the unknown, don't know what to expect, afraid to offend, hard to predict, out of control, takes more effort, and risky. |
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Term
| 3 things needed to be better at intercultural communication |
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Definition
| Develop a tolerance to ambiguity, Have empathy, Be more descriptive and objectively see things. |
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Term
| Develop a tolerance of ambiguity |
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Definition
| Embrace the fear. "Be comfortable with being uncomfortable". If you don't really fail big every once in a while, you're not really getting anywhere. |
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Term
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Definition
| To feel what someone else is feeling. Putting yourself in someone else's shoes. |
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Term
| Descriptive (D.I.E. Acronym) |
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Definition
| 1st step in mentally responding to someone: to objectively state what's happening. Good to have for intercultural communication. People need to practice being descriptive. |
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Term
| Interpretive (D.I.E. Acronym) |
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Definition
| 2nd step in mentally responding to someone: Decide what you think something someone does means. Guessing what someone means. |
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Term
| Evaluative (D.I.E. Acronym) |
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Definition
| 3rd step in mentally responding to someone: To be judgmental of what they did and what they meant by doing that. |
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