While theorists disagree on whether or not you can choose which emotions to feel, they do agree that you can choose which emotions to express.

True or False

Polarization is often referred to as the fallacy of "either/or"; it is the tendency to look at the world and describe it in terms of extremes.

True/False

It is always preferable to use concrete language over abstract language.

True/False

Using the word "church" is more inclusive than the phrase "place of worship."

True of False

Experts agree it is healthy to express

all of our emotions.

True/False

Many people do not express their emotions

because of fear of conflict.

True/False

Conversational taboos are the same around the world.

True/False

Researcher has shown that blind and deaf individuals lack effective conversational turns.

True False

It is a myth that men interrupt both men and women more than women do.

True/False

People in the U.S. disclose more than people is Great Britain, Germany, Japan, or Puerto Rico.

True/False

Billy talks with his hands so much I'm afraid he's going to hit me with one of his wild gestures. This is and example of:

1) Emblems          

2) Illustrators        

3) Affect Displays

4) Regulators        

5) Adaptors          

I can't believe so many drivers give me the finger just because I drive the speed limit.This is an example of:

1) Emblems          

2) Illustrators        

3) Affect Displays

4) Regulators        

5) Adaptors          

Johnny Carson, former Tonight Show host, was always adjusting his tie and tugging on his sleeves of his jacket. This is an example of:

1) Emblems          

2) Illustrators        

3) Affect Displays

4) Regulators        

5) Adaptors          

The Vikings' radio announcers get way too excited when calling the game. Sometimes they'e screaming so much you can't understand them. This exemplifies: 

1) Emblems          

2) Illustrators        

3) Affect Displays

4) Regulators        

5) Adaptors         

All my friend Jeff ever says is "uh-huh" and "okay" and stuff like that when I try to talk to him on the phone. I wonder if he's ever listening. This exemplifies:

1) Emblems          

2) Illustrators        

3) Affect Displays

4) Regulators        

5) Adaptors          

Paralanguage is:

a) the non-vocal and non-verbal dimension of speech.

b) the use of synonyms when gesturing.                     

c) a combination of olfactics and haptics.                   

d) the vocal and non-verbal dimension of speech.      

which of the following is NOT true

in relation to eye contact:

a) In the U.S. direct eye contact signals honesty.                         

b) The Japanese view direct eye contact as a sign of respect       

c) Hispanic cultures may see direct eye contact a                                          inappropriate with those in authority

d) The quality of gaze can communicate meaning to the recipient

The study of how we use the space around us as non-verbal communication is called:

a) kinesics.         

b) proxemics.    

c) paralanguage.

d) chronemics.  

Which of the following is false:

a) People with glasses are often viewed more negatively than     people without them.

b) The way you decorate your private spaces communicates       something about who you are.

c) Colors are relatively stable in the meanings from one culture

to another

d) People with tattoos see themselves as more creative and risk prone.

c) Colors are relatively stable in the meanings from one culture to another

In regard to emotional expression, women have a tendency to:

a) cry more than men.                             

b) use fewer facial expressions than men.

c) talk less about emotions than men.     

d) smile less than men.                           

Robert feels as if he can't express his true emotions in public for fear of appearing weak. this is an example of

a) the cowboy syndrome.       

b) the ventilations hypothesis.

c) emotional repression.         

d) emotional intelligence.       

According to your text, which of the following is NOT a question to ask yourself as you are trying to understand your feelings as a first step in expressing emotion:

a) What will I get out of this situation if I convey my emotions?

b) What am I feeling and why am I feeling this way?                

c) What exactly do I want to communicate?                              

d) What are my communication choices?                                  

In regard to expressing emotions, "owning feelings" means:

a) knowing you can't influence the emotions of others.                

b) taking responsibility for your feelings.                                     

c) taking control of your negative emotions.                                

d) finding the root cause of your emotions.                                  

Which of the following is true in relation to the ventilation hypothesis?

a) Venting anger is always healthier than bottling it up.      

b) Venting anger can actually make you feel more angry.  

c) Women express more anger than men.                           

d) Anger is a maladaptive emotion that should be avoided.

Which of the following is an example of the use of an emotional appeal?

a) Making someone feel guilty for not sharing something.               

b) Showing an image of a child to generate pity.                              

c) Generating fear in someone to sell them a home security system.

d) all of the above are examples of emotional appeals.                     

Staying on topic with what is relevant to the conversation follows the maxim of:

a) quality.     

b) manner.    

c) quantity.  

d) relation.   

e) topicness.

Everyone in the meeting was tense and angry. After joining the group, Josilyn found herself feeling tense and angry as well. This is an example of:

a) catastrophizing.             

b) emotional contagion.    

c) the cowboy syndrome. 

d) a maladaptive emotion.

e) ALL of the above.       

A general rule of initiating conversation is:

a) be positive.                                                               

b) self-disclose generously.                                           

c) use opening lines that are generally cute and flippant

d) remain cautious and neutral in opening comments.   

Susannah dreads talking to Madison because she goes on and on and never lets her speak. Madison is guilty of:

a) monologic communication.

b) backchanneling.                

c) dialogic communication.   

d) the maxim of quality.       

People who self-disclose

a) are less vulnerable to illness.                                     

b) reap benefits in a sexual relationship such as general

relationship satisfaction.

c) are less likely to be victims of psychological abuse. 

d) are/do all of the above.                                            

Which is an example of upward communication?

a) A worker asking his boss to consider changing the break     schedule.

b) A supervisor giving a performance review to an employee.

c) Two colleagues discussing whether or not to change the     textbook for speech class.

d) All of the above.                                                                

e) A & B only                                                                       

Ogden and Richards' Triangle of Meaning helps show that:

a) Meaning are in people.                                   

b) he word is NOT the thing.                             

c) There is only an indirect relationship between words and the things they represent.

d) All of the above.                                          

e) A & B only.                                                

Kenneth Burke's concept of a terministic screen is best described as a(n):

a) internal language filter for decoding messages. 

b) a terminal for encoding messages.                    

c) something to keep out (screen) unwanted         messages.

d) All of the above.                                          

e) A & B only.                                                

Madison get annoyed because her friend Susannah forwards to her every chain email that lands in her inbox. Madison needs to tell Susannah to stop violating the maxim of:

a) quality.     

b) quantity.   

c) manner.    

d) relation.    

e) virtuosity.

This conversational partner asks questions about everything, even matters that are obvious or irrelevant.

a) Detour taker.

b) Interrogator. 

c) Advisor.      

d) Arguer.       

Which of the following is true?

a) Polarization is the tendency to look at the world  and describe it in terms of extremes.

b) People and events are too complex to ever be     known or described completely.

c) Words are the things they represent.                 

d) All statements are factual.                                

Static evaluation is the tendency to:

a) describe the world in terms of extremes or polar opposites.

b) view the world in the way it is talked about or labeled.

c) describe the world in terms that deny constant change.

d) group unique individuals or items because they are covered by the same labels.

"policeman" and "fireman" are words that demonstrate:

a) allness.             

b) ethnocentrism.  

c) polarization.     

d) sexist language.

The _______ of a word is its subjective or emotional definition.

a) connotation.  

b) formation.     

c) identification.

d) denotation    

Which of the messages is most direct? 

a) I'd like to go to the movies. Do you want to go?

b) I'm so bored; I have nothing to do tonight.         

c) do you feel like pizza tonight?                           

d) You wouldn't want to go bowling, would you?

Which of the following is NOT true about politeness?

a) Politeness is a desirable trait across most cultures

b) Cultures are similar in how they define                politenes 

  c) There are large gender differences in the                  expression of politeness.  

d) Professional training influences politeness.        

Which of the following is an example of ageism?

a) Using words such as "blue hair" and "little-old lady".                 

b) Oversimplifying your language when talking to an older person.

c) Avoiding direct eye contact with older people.                           

d) All of the above.                                                                         

The baseball team stayed competitive because of their ability to hit-and-run, execute the squeeze play, take the extra base, and simply play an excellent brand of small-ball to the frustration of their opponents. This is an example of:

a) Weasel words   

b) Euphemisms    

c) Jargon             

d) Gobbledygook

c) Jargon             

I'll provide no prevarications. I am a man of unquestionable veracity. All the same I have to say that I did have a relationship with the person to whom you are referring, an interesting relationship of a personal nature, within the context of which no unseemly behavior took place.This is an example of:

a) Weasel words   

b) Euphemisms    

c) Jargon             

d) Gobbledygook

d) Gobbledygook

The new laser skin renewal technique is virtually pain free.This is an example of:

a) Weasel words   

b) Euphemisms    

c) Jargon             

d) Gobbledygook

a) Weasel words   

Sanitary landfill, collateral damage, building maintenance supervisor, etc.This is an example of:

a) Weasel words   

b) Euphemisms    

c) Jargon             

d) Gobbledygook

b) Euphemisms    

Bypassing refers to people missing each other with words.

True / False

Intensional orientation is the tendency to:

Which of the following is an example of indiscrimination?

a) Bill Jonsen is just like the rest of them: lazy and uneducated.               

b) I don't want Barbara Jones on the city council.                       

c) I don't like Bill Johnson because of the way he treated my      father.

 d) Barbara Jones and Bill Johnson are lazy and uneducated.       

All of the following are disconfirming behaviors except:

a) making non-verbal contact.                  

b) jumping to interpretation or evaluation.

c) asking questions.                                 

d) interrupting.                                        

In disconfirmation, you disagree with the other person.

True or False.

The objective description of a word, on which most people would agree, is known as a word's _____________________. 

a) Connotation

b) Denotation  

c) Definition   

d) Euphemism

All of the following are words indicative of disconfirmation EXCEPT 

a) Firefighter      

b) little old man  

c) woman doctor

d) gay athlete     

In order to correct indiscrimination when dealing with a person from another culture, 

a) discriminate against the person.                                             

b) discriminate between other persons of the cultural group and  the person with whom you are interacting. 

c) discriminate against other persons from that culture, but             accept the person with whom you are interacting. 

d) practice disconfirmation equally to all persons from other       cultures. 

In expressing praise, keep all the following in mind EXCEPT:

a) use I-messages                                               

b) focus only on the benefits of the relationship.

c) take culture into consideration.                      

d) name the behavior you're praising.                

_____________________ is a verbal or mental subscript that identifies each individual in a group as an individual even though all members of the group may be covered by the same label. 

a) Allness             

b) Index               

c) Indiscrimination

d) Nonallness       

Waving to a far-off friend exemplifies what function of the interaction of verbal and nonverbal messages? 

a) To accent         

b) To substitute    

c) To compliment

d) To contradict  

Which of the following is NOT true about turing points.

a) they are always positive.

b) they will vary according to the relationship stage.

c) they vary with culture.

d) they can be positive or negative.

Which of the following is called Directness, a strategy to find out how your partner feels about the relationship.

a) You ask your partner how he or she feels, or you disclose your own feelings.

b) You subjet your partner to various negative behaviors 

c) You separate yourself physically to see how the other person responds

d) You joke about a shared future together or hint that you are serious about the relationship. 

Which of he following is NOT an example of a cost in a relationship.

a) giving up time with friends.

b) listening to country music, which you hate.

c) paying for dinner.

d) all of the above could be considered costs

According to attraction theory, which of the following is the most important component of any relationship?

a) physical attraction.

b) reinforcement.

c) similarity.

d) complimentary.

Which of the following is NOT a suggested behavior for maintaining relationships?

a) be nice.

b) share joint activities.

c) give assurances.

d) try to improve the other person.

Each of the following are suggestions on dealing with a breakup except

a) enter another relationship to get over the old one.

b) bolster your self esteem.

c) seek support from friends and positive others

d) make sure you don't repeat negative patterns.

All of the following are strategies of disengagement EXCEPT

a) using positive tone to preserve the relationship.

b) trying to work things out.

c) negative identity management.

d) de-escalation to reduce the exclusivity and intensity of the relationship.

Which of the following causes of relationship deterioration is closely associated with power.

a) sex.

b) work.

c) money.

d) other people.

Which of the following is NOT true in regard to relationship dissolution.

a) some breakups occur because of an imbalance of costs and rewards.

b) relationship dissolution is inherently negative.

c) in toxic relationships, dissolution may be a positive thing.

d) it is often the more attractive person who leaves the relationship.

The most common type of verbal aggressiveness is:

a) teasing.

b) threatening.

c) character attack.

d) cursing.

When you expect women always to look like Victoria Secret models, or men to look like the covers of romance novels, you're subscribing to this cause of relationship deterioration.

a) undefined or unrealistic expectations.

b) sex related problems.

c) third party relationships.

d) excessive intimacy claims

The first step of relationship repair is to

a) recognize the problem.

b) pose possible solutions.

c) affirm each other.

d) engage in productive communication.

All of the following are suggested in relationship repair EXCEPT

a) cherishing behavior

b) trying to compromise.

c) use active listening.

d) risk.

In relationship repair, "risk" includes:

a) receiving favors and risking rejection.

b) being first to say "I'm sorry" and being willing to take on new tasks.

c) sharing responsibility, thus requiring reciprocity.

d) traveling to places you have never seen before.

What is NOT true in relation to workplace romances?

a) office romances lead to decreased work satisfaction.

b) many organizations have rules against workplace romances.

c) workplace romances may affect coworkers surrounding them.

d) the workplace is a good place to meet a potential partner.

Which of the following is NOT a way to communicate equality when dealing with conflict?

a) avoid interrupting.

b) stress your own opinions first.

c) recognize cultural differences.

d) make requests and avoid demands.

This style of conflict management represents great concern for your own needs and desires and little concern for the needs and desires of others.

a) if two people engage in relationship conflict, it means their relationship is a bad one.

b) conflict hurts and interpersonal relationship.

c) conflict is bad because it reveals our negative selves.

d) it is not so much the conflict that creates the problem, as the way in which you approach and deal with the conflict.

Of the following, which is NOT a negative effect of conflict?

a) a depletion of energy.

b) increased negative regard for the opponent.

c) insight into the self.

d) a closing off of self from the other person.

The principle of _________ states that messages often have more than one meaning.

a) punctuation.

b) ambiguity.

c) unrepeatability.

d) irreversibility.

Sara's mother took a phone message for her daughter, Beth, but didn't give Beth the message. This is an example of 

a) encoding

b) physical noise

c) gatekeeping

d) feedforward.

"You never get a second chance to make a first impression" exemplifies the axiom of 

a) inevitability

b) irreversibility

c) unrepeatability

d) ambiguity

Which of the following is an example of psychological noise while in class.

a) someone coughing next to you.

b) worrying about your grade on a test

c) having hearing loss.

d) being confused by the meaning of a word.

Which of the following is NOT a similarity between computer-mediated communication and face-to-face communication

a) communication can be synchronous

b) a two-way channel is present

c) messages are permanent

d) you control the self you want other to see

Which of the following is a part f the communication context.

a) the room you are talking in

b) the cultural beliefs of the communicators

c) the time of day you are communicating

d) All of the above

Which of the following is the least ambiguous

a) the sentence, "I'll be there in a moment

b) the sentence, "I'll be there in five minutes"

c) the phrase, "moving pictures"

d) when someone form another culture smiles at you.

All of the following are characteristics of high power distance cultures EXCEPT

a) friendships occur within your social class

b) assertiveness is viewed positively

c) youth may be more reluctant to discuss problems with their parents

d) you rely more on symbols of power, for example, courtesy titles like Dr and Mrs.

All of the following exemplify an individualistic culture EXCEPT

a) looking out for number one

b) the "Me generation"

c) the Lone Ranger riding into the sunset.

d) there is no I in team

All the following signify a collectivist attitude EXCEPT for:

a) the nail the sticks up gets hammered down

b) the tall poppy syndrome, (the tallest flower gets picked first

c) I'm looking out for number one

d) there is no I in team

All of the following signify a low-context culture EXCEPT:

a) lets get right don to business

b) say what you mean and mean what you say

c) a verbal contract isn't worth the paper it's written on

d) but first, lets all get to know each other better

Which of the following is NOT true in relation to culture?

a) understanding culture means accepting the cultural beliefs of other cultures

b) personality can cause more differences among people than culture

c) it is important to look at the similarities between cultures

d) culture affects all of our communication 

The US possesses the following attributes EXCEPT:

a) it's highly masculine

b) it's individualistic

c) it's high context

d) it's low context

Seeing your own culture as inherently better than other cultures is termed:

a) stereotyping

b) enculturation

c) ethnocentrism

d) acculturation

Which one of the four selves represents truths about yourself that neither you nor others know?

a) hidden self

b) blind self

c) open self

d) unknown self

Daydreaming in class and not hearing what the teacher is saying until your name is called is an example of :

a) selective attention

b) selective exposure

c) perceptual acceptuation

d) halo effect

the perceptual process in which your more influenced by what you sense first or last is ___________.

a) proximity and consensus

b) primacy and recency

c) consensus and resemblence

d) consistency and distinctiveness

Which of the following about perception is false.

a) everyone relies on shortcuts

b) judgments are always ethnocentric

c) what you remember is never objective

d) memory of ambiguous information is most reliable

If the cause of a person's behavior is a personality trait of that person, then the cause is:

a) external

b) internal

c) motivational

d) environmental

In the ________, you take credit for the positive and deny responsibility for the negative.

a) self-serving bias

b) self-fulfilling prophecy

c) pollyanna effect

d) pygmalion effect

Expressions such as "I can understand why you're so angry," "it's ok to talk about fear," and asking if your phone call comes at a good time are all examples of:

a) other-orientation

b) overattribution

c) ways to increase accuracy in interpersonal perception

d) the implicit personality theory

In order, the stages of the perceptual process are:

a) receiving, understanding, remembering, evaluating, and responding

b) stimulation, interpretation-evaluation, organization, memory, and recall.

c) stimulation, organization, interpretation- evaluation, memory, and recall

d) receiving, evaluating, understanding, remembering, and responding

Indicate the correct order of the stages of listening

a) receiving, understanding, remembering, evaluating, responding

b) receiving, evaluating, understanding, remembering, and responding

c) receiving, understanding, evaluating, remembering, and responding

d) receiving, evaluating, remembering, understanding, responding

Tim telling Brian to join his fraternity because all the males on campus are joining is an example of:

a) resocialization

b) testimonial

c) agenda setting,

d) band wagon

At the understanding stage of listening, try to 

a) judges the speaker's message before he/she stops speaking

b) anticipate what you will say next

c) ask questions for clarification

d) ignore biases or prejudices of the speaker

Which of the following is NOT a technique of active listening?

a) solution message, which helps the speaker by giving advice

b) paraphrasing the speaker's meaning

c) asking questions

d) expressing understanding of the speaker's feelings

In adjusting your non-judgmental an critical listening, focus on all of the following guidelines EXCEPT:

a) filter out difficult messages

b) keep an open mind

c) recognize your own biases

d) avoid uncritical listening when evaluations and judgments are called for

Which of the following is NOT true about listening?

a) effective listeners are more likely to emerge as leaders in their context.

b) the medical establishment has introduced the practice of "narrative medicine" to reduce malpractice claims.

c) listening is probably still the most often used form of communication.

d) computer and internet use do not affect listening in this culture

Sally says that all girls in a sorority are "rich daddy's girls." This is an example of:

a) testimonial

b) agenda setting

c) name-calling

d) attack

According to a survey of CEO's, the major shortcoming of top executives is ineffective:

a) speaking

b) writing

c) listening

d) interviewing

Which of the following is NOT true in regard to culture and listening:

a) display rules are constant across cultures

b) translations between languages can cause problems

c) people in the US give more direct feedback than the Japanese do

d) accents can serve as listening barriers

An example of psychological noise is:

a) cigarette smoke in a crowded room

b) insecurity

c) fatigue

d) poor sound

Maureen and Roland argue about where to spend the holidays. Roland argues because Maureen is unwilling to make concessions whereas Maureen argues because Roland isn't respecting Maureen's feelings. This is an example of:

a) stereotyping

b) empathy

c) sympathy

d) punctuation

When some professional athletes doggedly insist they can be of value to the team when past their prime, they are proving that the self-concept __________.

a) is subjective

b) is flexible

c) resists change

d) is always

Which of the following means the same thing as "Communication is irreversible."

a) erasing or replacing spoken words or acts is not possible.

b) no amount of explanation can erase the impression you have created.

c) it's impossible to unreceive a message.

d) words said are irretrievable.

e) all mean the same as the statement