Term
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Definition
| A system consisting of a large number of people working together in a structured way to accomplish multiple goals |
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Term
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Definition
| all members within an organization are connected to one another |
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Definition
| a system that is divided into orders and ranks |
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Definition
| a clear chain of command where every member of the organization reports to someone else who is responsible for overseeing his or her work |
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Term
| organizational communication |
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Definition
| people in organizations argue, cooperate, make decisions, persuade one another, solve problems, and forge relationships |
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Term
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Definition
| crating and maintaining organizational identity |
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Definition
| belief that ther is a reciprocal relationship between organizational structures and organizational communication |
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Term
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Definition
| different types of communication that exist only in organizations |
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Term
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Definition
| the path information takes as it passes through the organization |
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Term
| formal channels of communication |
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Definition
| occur when information flows through a structured chain of command officially recognized by the organization |
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Term
| informal channels of communication |
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Definition
| when information takes a more personal and less-structured path in an organization |
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Term
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Definition
| where formal channels are made explicit (fig. 8.1) |
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Term
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Definition
| occurs when someone near the top of the organization sends a message to someone near the bottom |
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Term
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Definition
| when a message travels from the bottom of the chart toward the top |
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Term
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Definition
| takes place when communication occurs between people at the same level |
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Term
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Definition
| when the message changes from person to person |
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Term
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Definition
| transmission of a message in a one-way direction from one person to the next |
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Term
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Definition
| memory of the message is affected by the senders frame of reference. Unfamiliar material is changed so that it makes sense to the sender |
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Term
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Definition
| certain high points are given special significance |
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Term
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Definition
| details are left out as the amount of the information in the message is reduced |
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Term
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Definition
| someone who is in a position to pass on or discard information |
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Term
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Definition
| their job is to listen to workers at lower levels of the organization and pass their concerns directly to the top |
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Term
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Definition
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Term
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Definition
| a method of mapping informal communication patterns |
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Term
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Definition
| are at the center of things; the first person others go to for information |
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Term
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Definition
| have very few connections with coworkers; they are “out of the loop” when it comes to information. |
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Term
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Definition
| subunits within an organization that are closely connected and highly interdependent |
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Term
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Definition
| when the relationship between subunits in an organization is relatively weak |
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Term
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Definition
| unwelcome sexual advances, request for sexual favor, and other verbal or physical conduct of sexual nature |
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Term
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Definition
| o Consists of collectively held “logics and legends about organizational life and the organizations identity” |
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Term
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Definition
| a sense of disorientation that occurs when the rules you’re used to playing by no longer work |
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Term
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Definition
| an emotional reaction to differences between life in the organization and life outside of it |
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Term
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Definition
| are linguistic expressions that allow us to experience one thing in terms of another |
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Term
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Definition
| help us make sense of organizational culture by reflecting company values |
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Term
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Definition
| publicly performed, relatively elaborate, dramatic, planned sets of activities that consolidate various forms of cultural expressions into one event |
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Term
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Definition
| a system of several rites connected with a single occasion or event |
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Term
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Definition
| a form of two-way communication having a predetermined and serious purpose in which participants ask and answer questions |
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Term
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Definition
| skills that are directly related to a particular job |
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Term
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Definition
| skills that apply to a variety of situations and settings |
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Term
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Definition
| include personal strengths such as flexibility, enthusiasm, and persistence |
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Term
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Definition
| highlights one’s ability to do the job and motivates the employer to examine the resume |
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Term
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Definition
| is a profile of the canididate’s background and qualifications |
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Term
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Definition
| employees are working from home via electronic media |
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Term
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Definition
| use a variety of channels to carry information |
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Term
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Definition
| use fewer channels to carry information |
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Term
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Definition
| what the technology is designed to do |
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Term
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Definition
| unforeseen side effect of technology |
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