Term
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Definition
| the process of creating and exchanging meaning through symbolic interaction |
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Term
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Definition
| the situation in which communication occurs |
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Term
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Definition
| what is suitable for a specific situation |
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Term
| Role (context determines roles) |
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Definition
a part played in a specific setting or situation.
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Term
| Norms (context determines norms) |
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Definition
| stated or implied expectation; a guidline of what's approiate for a given context |
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Term
| Standards (context sets standards) |
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Definition
| an established level of requirement or excellence |
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Term
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Definition
-Appropriate for Self
-Appropriate for Your Listener
-Appropriate for the Occasion
-Appropriate for the Task |
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Term
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Definition
| Someone who incorporates knowledge, attitude, and skills into his or her communication to communicate effectively and appropriately. |
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Term
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Definition
Attitudes influence the way you see yourself and other people.
Positive/negative attitudes can either enhance or diminish personal communicaiton competence.
attitudes are the result of related expierences
you can manage/change your attitude |
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Term
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Definition
| are the communication skilsl needed to do a job, complete a task, or reach a goal effectively |
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Term
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Definition
| the communication skills needed to nurture and maintain goodwill with people |
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Term
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Definition
number of people with specific responsibilities who are united for some prupose
-two mainly ones in course: public and social |
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Term
| Functions of Organization |
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Definition
-Identity
-Unity: unite to achieve common goals
-Preservation:preserve things we believe in and find important
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Term
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Definition
| set of life patterns passed down from one genration to the next in a group of people |
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Term
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Definition
| how an organization thinks, what it finds important, and how it conducts buisness |
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Term
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Definition
| the confusion or anxiety that sometimes results when people come into contact with a culture different from their own |
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Term
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Definition
-Structure: includes the parts of an organization as well as the relationship between those parts
-Systems: order and coordination
-Values and Beliefs:
Personal Values: influence your behavior
Organizational Values: value profit and productivtity
-Goals: an end result or outcome someone strives to attain
-Enviroment: physical surronding
-Traditions:practice or ceremony that is carried out and celebrated in some manner year after year
-Heroes
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Term
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Definition
| an obligation or willingess to work toward the well-being of others |
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Term
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Definition
-Enrichment: provide new interests, ideas, understandings, and appreciation for individiauls
-Conflict: struggle between two or more parties who sense interference in achieving goals
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Term
| Elements of Communication |
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Definition
Process: parts and actions work together to achieve results
Meaning: thoughts, ideas, and understandings that are created, exchanged. and shared by communcators
Symbol: stands for an idea or feeling |
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Term
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Definition
| action, energy, and results |
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Term
| transactional (Princaple of Commun.) |
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Definition
| a process that involves an exchange |
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Term
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Definition
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Term
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Definition
| Communication is unavoidable, no one is ever not commnicating |
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Term
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Definition
| Communication is ongoing. |
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Term
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Definition
| Communication skills are mainly learned behaviors. |
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Term
| Context (Component of Communcation Process) |
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Definition
Context is component of CP
Definition is on another card |
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Term
| Physical Enviroments (CoCP) |
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Definition
| Influences the quality of interaction within the physical space |
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Term
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Definition
| influences the emotional, attiudinal, and intellectual tone of the communication |
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Term
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Definition
| one who's function is to create and exchange meaning |
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Term
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Definition
| person who sends a message to someone |
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Term
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Definition
| person who recieves, or believes he or she has received a message. |
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Term
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Definition
| the infomration that is exchanged between commincators |
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Term
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Definition
| message made up of meanings and feelings one person wishes to send to another |
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Term
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Definition
| message tat tge sender-reciever either does not mean to send or is unaware of sending |
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Term
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Definition
| the message the receiver-sender recieves |
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Term
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Definition
Content: specific info
Feeling: how you feel
Relationship: affects the mood/tone of message |
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Term
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Definition
the space in which the message is transmitted
the medium: face to face dialogue, phone call, email, letter etc. |
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Term
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Definition
| anything that interfers with a message and is temporary |
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Term
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Definition
| interference that is from and resides within the communicator |
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Term
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Definition
| distraction in the channel or in the physcial enviroment |
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Term
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Definition
any obstacle that blocks communication
long term problems |
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Term
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Definition
| barrier that resides within the communicator; may block the communicators desire to communicate with others |
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Term
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Definition
| barrier that exists in the channel or in other parts of the Comm. process |
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Term
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Definition
| one person's observable response to another's message. |
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Term
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Definition
Assurance: assures the sender-receiver comm. has occured
Adjustment: adjust message for greater clearity
Insight:insight into their comm. skills and styles |
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Term
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Definition
| made up of those things that catach a communcatior's attention |
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Term
| Sensory perception (perception process) |
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Definition
complex physical process of taking in data through the five senses
motivates the sender-reciver to communicate |
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Term
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Definition
mental process of assigning meaning and language to data
sender-reciever do this |
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Term
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Definition
physical process of sending verbal and nonverbal messages
s-r use this |
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Term
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Definition
| physical process reciever-senders use to take in the s-r's mesage |
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Term
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Definition
| mental prcoess r-s use to create meaning from the language |
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Term
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Definition
| a process reciever-senders use |
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Term
Intrapersonal Communication (5 levels of Comm.)
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Definition
| Communication that occurs in your own mind |
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Term
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Definition
| the inner speech or mental conversations that we carry on with ourselves |
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Term
| interpersonal communication (5LoC) |
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Definition
| communication between two people |
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Term
| Small-group communication (5LoC) |
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Definition
| communication within formal or informal groups or teams |
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Term
| One-to-Group Communication (5LoC) |
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Definition
involves a speaker who seeks to inform,persuade, or motivate an audience
includes the role of a listener as an evalulator |
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Term
| Mass Communication (5LoC) |
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Definition
| the electronic or print transmission of messages to general public |
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Term
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Definition
| outlets of communication, such as radio, televison, etc. that are designed to reach large audiences |
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Term
| Ethical (Comptent Communicator Characteristics) |
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Definition
| Honest, considerate, truthful, keeps confidence |
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Term
| Responsible (Comptent comm. charac.) |
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Definition
| informed, logical, reliable, accountable |
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Term
| Accessible (Comptent communicator charac.) |
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Definition
| Open, pleasant, caring, likeable |
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Term
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Definition
| the process you use to assign meaning to data about yourself or the world around you |
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Term
| Selective perception (perception process) |
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Definition
| the mental process of choosing which data or stimuli to focus on from all that are available |
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Term
| Factors that Influence selective perception |
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Definition
| Intensity, uniqueness, repeition, relevance |
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Term
| Steps to managing selective perception |
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Definition
1. Stay Alert
2. Make conscious choice and about what is and what is not important
3.Screen out distractions and noises
4. Monitor the way you select data |
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Term
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Definition
| your own understanding of reality |
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Term
| Factors that influence Personal Perception |
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Definition
| Communication skills, values, beliefs, culture, bias, prejudice, attitudes, expectations, knowledge |
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Term
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Definition
| a question that helps you determine the accuracy and validity of your perceptions |
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Term
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Definition
| offer an explanation that you want to make or for a question, request, or offer |
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Term
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Definition
| view you have of yourself |
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Term
| Facors that influence Self-Concept |
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Definition
How you perceive that you are seen and treated by others
your own expectations and standards for yourself
how you compare yourself to others |
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Term
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Definition
| a prediciton or expectation of an event that shapes your behavior, making the outcome more likely to occur |
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Term
| Two types of self-fulfilling proph. |
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Definition
One comes from your self-concept and expectations of yourself
other is from what you think others expect from you and interaction with others |
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Term
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Definition
| deliberate revelation of significant info. about yourself that is not readily apparent to others |
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Term
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Definition
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Term
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Definition
| language that is spoken and heard |
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Term
| Characteristics of Oral Language |
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Definition
Meaning
Vocabulary- all the word symbols that make up a particular code or language
Structure- the way the different parts of a language are arranged
Grammar- basic understandings and rules that regulate the use of language
Sound
Dication- the degree of larity and distinctioness in a person's speech
Dialect- unique combination of speech sounds that identify speech with a particular group of people
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Term
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Definition
| is the standard set for the overall sound of a word |
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Term
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Definition
| the act of clearly and distinctly uttering the constant sounds of a word |
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Term
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Definition
| the act of clearly and distinctly uttering the voewl sounds of a word |
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Term
| Formal Language (5 Levels of Language and Usage) |
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Definition
| is language that conforms to a highly structured set of rules |
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Term
| Technical Language (5LoLU) |
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Definition
language associated with a particular profession, activity, or field of study
another name is jargon |
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Term
| Standard Language (5LoLU) |
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Definition
| the language used by the majority of knowledgeable communicators within a specific language |
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Term
| Informal Language (5LoLU) |
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Definition
| type of language most often used in casual situations and close interpersonal relationships |
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Term
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Definition
| a term associated with a specific regional culture |
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Term
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Definition
| used for a breif period of time by a limited group of people |
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Term
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Definition
| language that does not use expected standards of grammar or mechanics |
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Term
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Definition
| a communication situation that is frequently repeated in daily social interaction |
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Term
| Functions of oral language |
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Definition
Expresssing and responding to feelings
giving and seeking info
controlling and persuading
particapting in social rituals
creating and imagining |
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Term
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Definition
| is a word's objective description or meaning |
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Term
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Definition
| is the emotions or feelings with which it is associated |
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Term
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Definition
| word or phrase used to cover up hesitancy in speech |
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Term
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Definition
| a system of symbolic behaviors that includes all forms of communication except for words |
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Term
| Characteristics of Nonverbal Communication |
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Definition
Subconcious
Cultural
Contextual
Ambiguous-open to interpreation and confusing |
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Term
| Characteristics of a positive professional image |
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Definition
Confidence
poise
assertiveness
immediacy |
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Term
| types of Nonverbal communication |
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Definition
Voice
Body talk
Enviromental cues |
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Term
| Pitch (characteristics of voice) |
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Definition
| the highness or lowness of sound on a musical scale |
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Term
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Definition
| relates to the variations possible for a speaker to reach-from highest to lowest |
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Term
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Definition
| the rising and falling of pitch that adds variety to speaking |
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Term
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Definition
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Term
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Definition
how fast or slowly an indiviual speaks
part of Duration (CoV) |
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Term
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Definition
refers to the rhythmic quality of a person's speech
Duration (CoV) |
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Term
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Definition
| the use of the body in communication |
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Term
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Definition
| articles of adornment you use to decorate yourself or your surroundings |
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Term
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Definition
| a physical and psychological process that involves inquiring, assigninig, and meaning, and responding to symbolic messages from others |
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Term
| Steps of Listening Process |
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Definition
acquiring
attending
understanding
responding to messages from others |
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Term
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Definition
| the physical process of receiving sound |
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Term
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Definition
| the act of choosing to foucus your attention on verbal or nonverbal stimuli |
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Term
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Definition
| complex mental process that involves decoding the symboli cmessage recevied from others and then intrepreting and assigning a personal meaning to that message |
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Term
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Definition
| a process in which you personalize the sender's message to determine the meaning for you |
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Term
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Definition
| the listeners internal emotional and inteleectual reaction to a message |
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Term
| 3 factors that influence listening |
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Definition
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Term
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Definition
| the listener participates fully in the communication process |
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Term
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Definition
| the listener does not actively participate in interactions |
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Term
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Definition
| short bursts of active listening are interrupted by noise and other distractions |
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Term
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Definition
| listening to comprehend ideas and information in order to achieve a specific purpose or goal |
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Term
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Definition
| listening to understand, analyze, and evaluate messages so you can accept or reject a point of view,make a deceison, or take action |
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Term
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Definition
| listening to understand, patricpiate in, and enhance a relationship |
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Term
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Definition
| is listening to enjoy or appreciate a speaker's message or a performance on an artistic level |
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