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| Words, body language and symbols that convey an idea |
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| Intercepts and interprets message; transmits feedback |
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| Words, body language and symbols respond to senders message |
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| Expresses your attitudes or moods about a person, situation, or idea |
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| Examples of Nonverbal Communication |
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| Gestures, facial expressions, body position, movement |
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| Something existing in the mind, such as an image or thought; opinion, belief |
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| The art or study of public speaking |
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| A person who delivers oratory and uses words effectively |
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| Labeling each person in a group based on a preconceived idea as to what that group represents |
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| The use of sequence, analysis, organization and evidence to prove a point and persuade |
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| A persuasive quality based on the speaker's natural honesty, sincerity and commitment to what is right and good |
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| Communication apprehension, fear of speaking, performance anxiety, speaking phobia |
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| Two Top Fears/Phobias People Have |
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| Fear of speaking in front of groups, fear of death |
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| Three Things That Help Ease Stage Fright |
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| Be prepared, confident, and keep it simple/clear |
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| A sincere understanding of the feelings, thoughts and motives of others |
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| A strong belief in one's message and determination to convey the message to the audience |
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| Learn by seeing how the big picture fits together |
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| Learn by hands-on approach |
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| Learn by analyzing the facts and using good sense |
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| Meaning of "Nature has given us one tongue, but two ears" |
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| Listening is more important than talking |
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| Effective Listening Strategies (EARS) |
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| Explore, analyze, research, search |
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| Three Ways to Remember Someone's Name When Introduced |
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| Repeat the name, relate the name to something familiar, be determined to remember |
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| A listening style used to single out one particular sound from a noisy environment |
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| To repeat in one's own words |
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| Person's Body Movement When Lying; Universal Gesture |
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| Decreased hand activity, increased face touching, stiff and rigid posture, body shifting. Universal gesture; smile. |
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| Distance of Americans' Personal Spce |
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| Examples of Gender-Specific Body Language |
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Definition
Women - cock head to on side
Men - take up more space, more often to touch women than vice versa, stare more, turn away from each other when talking, eye's wander more |
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| Factors for Positive Group Work |
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| Cohesion, respect for each other, pulling in same direction (common goal), good seating arrangement |
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| Six Steps in Dewey's Group Work |
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Definition
| Define problem, establish criteria, analyze problem, suggest possible solutions, evaluate each solution, suggest ways for testing and carrying out solution |
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| What Group Members Bring up Irrelevant Topics? |
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| Eager beavers or wise crackers |
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| A meeting at which a particular subject is discussed by several participants |
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| Key Effort to Offer Criticism to Others |
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| Offer in a way to encourage someone to improve |
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| What's Important in Receiving Criticism? |
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Definition
| Receive it as a way to get better |
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| Why do Companies Promote Diversity? |
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| Smart for business, legal, increases profits, shows respect for all Americans |
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| A specific code or system of conduct that is followed |
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| The forms (conduct or procedure) prescribed by custom or authority to be observed in social, official, of professional life: decorum |
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| The seriousness with which you take your job or situation as communicated by your appearance, your speech, and your behavior |
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| The language used in specific professional fields, such as jargon that includes "jobspeak" and technical terms |
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| What to Include in Resumes? |
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| Identification, objective or goal job, education and training, work history, personal data, and references |
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| Questions Illegal for Interviewer to Ask? |
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| Married, children, belonging to specific religious group |
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| Developing a variety of personal contacts that can be tapped for information and tips on job hunting |
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| A formal, business version of one's personal inventory, which would include a job, objective, education, and work history |
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| Canned Interview Responses |
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| Prepared in advance in standardized form for nonspecific use or wide distribution; lacking originality or individuality |
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| A portable case containing a sample of a job candidate's best school assignments or examples of other work done |
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| Key to Successfully Interviewing Someone |
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| Researching background information in advance |
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| Word for word account of an interview |
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| A question that allows the subject to decide how best to answer. It encourages a comprehensive, in-depth response and discourages a yes-no or true false resonse |
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| Best and Quickest Source of Up-To-The-Second Information? |
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| Drawbacks to Using Biographical Reference Works |
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| Few bother to verify facts (based on questionnaires) |
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| Copying or imitating the language, ideas, or thoughts of another and passing them on as one's original work |
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| A person who writes for, and in the name of, another person |
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| Different Techniques to Use To Begin a Speech |
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| Ask a question, make a reference, make a startling statement, give a quotation |
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| Organizational pattern that uses - that, this |
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| Part of a speech that can clinch an argument |
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| When audience assumes whatever you're trying to prove is true |
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| Statement in the introduction that comes between the attention-getter and the thesis statement and logically connects the two; also links speaker to audience |
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| A pattern of organization that arranges the elements on the bases of space of situational relationships |
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| A pattern of organization that arranges elements in order of importance |
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| A form of reasoning in which specific cases are used to prove a general truth |
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| A form of reasoning in which one argues from generalizations to a specific instance |
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| An illustration in which the characteristics of a familiar object or event are used to explain or describe the characteristics of an unfamiliar object or event. The extended use of a simile or metaphor, often in the form of a story. |
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| Making a broad statement of truth based upon examples |
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| An error in reasoning or a mistaken belief |
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| A contrasting of ideas by means of parallel arrangement of words, phrases, etc; the opposite |
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| A figure of speech that compares two unlike things using the words 'like' or 'as' |
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| A literary device that places words that are in opposition directly beside each other like 'cruel kindness'. |
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| A reference to a well-known person, place, thing, or idea |
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| A figure of speech that compares two unlike things without using 'like' or 'as' |
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| A figure of speech using words that imply the opposite of what they seem to say on the surface |
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| A method of saying more than what is true, or exaggerating, for the sake of emphasis |
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| The meaning and feelings associated with a word by an individual, based on personal experience |
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| To write out a speech word for word and deliver it from a lectern |
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| To use notes or an outline, but not memorizing a speech |
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| The loudness or softness of a speaker's voice |
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| A tone in which words are delivered at the same rate and pitch without variation |
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| The vocal notes (high and lows) that a speaker reaches while speaking |
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| The altering of a speaker's tone or pitch to create emphasis |
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| The crispness and distinctness of a speaker |
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| Used to develop an informative speech |
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| Critical part of the introduction to an informative speech |
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| Why can visual aids be important? |
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| Vision is our dominant sense |
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| Pictures, graphs, drawings, cartoons, handouts, PowerPoints |
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| Types of Informative Speeches |
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| Briefing, public lecture, fireside chat, chalk talk |
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| Cut the topic down to a manageable size |
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| A short story used by a speaker to illustrate a point |
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| Non-caring, non-believing, non-motivated |
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| Speaking that influences others to believe or think something, or to take action |
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| A persuasive technique that involves "striking a chord"; the speaker uses issues and values such as patriotism, family and honor to win the audience's favor |
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| Win audience through honesty, competency, and credibility |
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| Using a combination of different appeal techniques |
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| The Greek word for feelings and emotions; the terms is associated with Aristotle's emotional appeal |
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| The Greek word for character; the term is associated with Aristotle's personal (ethical) appeal |
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| Type of speech used for giving someone a gift or award |
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| Type of speech used for an inspiring address that recalls historic events |
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