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Definition
| a small number of people who identify and interact with one another because of a common interest, bond, or goal. |
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Definition
| a group with a specialized task that is part of the basic structure of an organization |
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Definition
| a small group that usually is given the power to make and implement decisions |
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| a group set up specifically to support, protect, defend, or lobby for a cause or group |
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| Characteristics of a group |
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Definition
Limited Size
Shared goal
Face to face meetings
meetings over time |
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Definition
identifies what specific tasks are to be accomplished and what the expected group outcome is
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| a goal that is assigned by a person in authority |
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| goal set by the group itself |
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Definition
| a group that is given a specific job, or a task, to complete |
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| information-gathering group (types of task groups) |
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Definition
| a group designed specifically to gather data |
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Term
| policy making group (ToTG) |
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Definition
| the group that has the task of creating procedural rules that all organizational members must follow |
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Term
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Definition
group that is appointed to plan and implement a specific course of action
two types quality-control team
self-managed work team |
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Definition
| a group that someone joins for purely personal reasons |
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| inforaml social group (types of social groups) |
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Definition
| a group in which membership may be encouraged. but not required by an organization |
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| formal social group (ToSG) |
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Definition
| a group in which the organization chooses members to participate in community activities |
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Definition
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Term
| Considerations in planning |
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Definition
Consider the people
consider the occasion
consider the task |
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Term
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Definition
| a difficultly or uncertainty- a difference between the way something should be and the way it is |
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Term
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Definition
| the act of understanding the nature of a dilemma, creating alternative solutions, determining which solution is best, and implementing that solution |
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Term
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Definition
1. Define the problem
2. Analyze the problem
3. Establish Criteria for the best solution
4. List all solution
5.Choose the best solution
6. Implement the solution |
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Definition
| the standards or conditions that any solution must meet in order to be acceptable |
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Definition
| a process of quickly listing all ideas that come to mind regarding a specific topic |
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Definition
| involves examnining a set of alternatives and using reason and logic to select the best one |
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Definition
| the informal, often unstated rules about what behavior is appropriate in a group. |
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Definition
| a rule for appropriate behavior that is routinely taught to new group members |
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Definition
| any group norm that develops from the group interaction and the mix of the group members' personalities |
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Definition
| someone who works to get the group started toward achieving the group goal |
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Definition
| a person who also adds energy to the group by helping group members follow through on tasks |
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Definition
| people who inject negative energy into the group process |
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Term
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Definition
| the name for poor decision-making in a group because group members have a stronger desire to agree with one another than to solve |
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Definition
| the energy ccreated as group members communicate and interact with each other in commitees, teams, and other groups |
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Definition
| a discussusion that occurs when three or more people exchange ideas on a specific topic for a specific purpose |
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Term
| Characteristics of effective discussion |
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Definition
Interactive
focused
organized
cooperative |
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Term
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Definition
| a need that relates directly to the business and goals of the group |
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Term
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Definition
| a need that relates to the feelings of group members and their relationships to one another |
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Term
| Using effective verbal stratigies |
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Definition
ask clear questions
state your ideas, opinions, and position
use courtesy and tact
provide constructive criticism |
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Term
| effective nonverbal strategies |
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Definition
dress and grooming
time
space and distance
eye contact
volume and tone
gestures and movement |
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Term
| Steps for diagnosing conflict |
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Definition
identify the conflict
determine the level of the conflict
analyze the relationships involved
determine the level of interdependence
analyze the type of conflict
identify the source of conflict
analyze the severity of the conflict |
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Definition
| a disagreement over something that can be proven to be true or false |
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Definition
| a disagreement over priorities |
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Definition
| a disagreement that deals with differences over how to best complete a task |
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Definition
| keeping away from or withdrawing from something |
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Definition
| maintaining harmony with others by giving in to their wishes |
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Definition
| trying to force others to go along with your wishes |
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Definition
| settling differences by having each party give up something |
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Definition
| bargaining with others to gain what you want |
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Definition
| working together to achieve some result |
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Term
| Preparing for a conflict-resolution meeting |
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Definition
Assume a positive attitude
Behave realistically
Communicate clearly |
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Term
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Definition
Take the initiative
Emply a resolution strategy
end meeting if: conflict flares during it or stalemate is reached |
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Term
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Definition
| someone who influences or inspieres others to act in specific ways to accomplish a common goal |
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Term
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Definition
| a person who is given his or her leadership position by a person in authority |
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Term
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Definition
| a person who is chosen by peers or members of his or her group because of his or her personality, power in the group, or the special circumstances of the group task |
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Term
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Definition
| assumes that leaders share certain personality traits that help them lead successfully |
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Term
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Definition
Effective communication skils
the desire to be a leader
originality or creativity
intelligence |
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Term
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Definition
| assumes that the leader's communication method and use of power with followers determines his or her success |
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Term
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Definition
| a leader who uses poewr to force followers to do what he or she wants them to do |
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Term
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Definition
| a leader who invites followers to participate in decision making, tryin gto get a majority to agree with and commit to decisions |
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Term
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Definition
| a leader who gives up his or her power to the members of the group |
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Term
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Definition
| a leader who strives for an equal focus on both tasks and relationships in order to be most effective |
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Term
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Definition
| suggests that successful leaders both recognize and actively perform needed tasks |
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Term
| What leaders do to prepare |
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Definition
plan tasks
evaluate followers
ealuate resources
plan communication |
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Term
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Definition
| the ability of one person to get others to behave in a particular way or to carry out certain actions |
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Term
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Definition
| the force generated within a person that keeps him or her from accepting another's use of power |
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Definition
| the power assigned to anyone who holds a particular position, office, or tile. |
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Term
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Definition
| the ability to repay others in exchange for complying witha given direction |
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Definition
| the ability to force others to do something by punishing them if they do not comply |
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Term
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Definition
| power that is held by the person who knows the most about the work that must be done |
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Term
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Definition
| power that is held by individuals who have access to needed information |
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Term
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Definition
| the influence held by someone who is respected, liked, or ortherwise admired by his or her followers |
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