Term
| Men listen to _________. They are more ________. This means that they may here (more/less) of the message and listen (more/less) effectively. |
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Definition
| solve a problem, task-oriented, less, less |
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Term
| Women listen to ________ and to ________. They may hear (more/less) of the message but may need ________. |
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Definition
| seek new information, enhance understanding, more, make connections and look for major ideas |
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Term
| The 8 listening barriers listed in the book are... |
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Definition
-being self-absorbed
-having unchecked emotions
-criticizing the speaker
-a differing speech rate and thought rate
-shifting attention
-information overload
-external noise
-listener apprehension |
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Term
| You can become a more other-oriented listener by...(5 steps) |
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Definition
-stop (concentrate on the message)
-look (observe nonverbal messages)
-listen
-ask questions
-reflect content by paraphrasing |
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Term
| Maslow's levels of competence |
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Definition
-unconscious incompetence
-conscious incompetence
-conscious competence
-unconscious competence |
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Term
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Definition
| an other-oriented statement that causes others to value themselves more |
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Term
| A disconfirming response is |
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Definition
| a statement that causes others to value themselves less |
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Term
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Definition
| a process of evaluating and sorting out information |
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Term
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Definition
| a short statement or story that illustrates or describes an emotion often using a simile |
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Term
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Definition
| conversation that uses many words and various ways of describing an idea or concept to communicate its meaning |
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Term
| Why learn about nonverbal communication?!? |
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Definition
nonverbal messages...
-communicate our feelings and attitudes
-are more believable, work with verbal messages to create meaning
-play a major role in interpreting relationships
-people respond and adapt to others through nonverbal messages |
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Term
| Difficulties with nonverbal communication include |
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Definition
nonverbal messages
-are often ambiguous
-are continuous
-cues are multichanneled
-interpretation is culture-based |
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Term
| Interactional synchrony is |
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Definition
| the mirroring of each other's nonverbal behavior by communication partners |
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Term
| Nonverbal messages are more believable because |
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Definition
| they are more difficult to fake |
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Term
| Eckman and Friesman’s five categories |
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Definition
| emblems, illustrators, affect displays, regulators, and adaptors |
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Term
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Definition
| nonverbal cues, typically vocal cues, that signal your wish to begin or end a conversation |
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Term
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Definition
| feelings of liking, pleasure, and closeness communicated by such nonverbal cues as eye contact, forward lean, touch, and open body orientation |
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Term
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Definition
| feelings of interest and excitement comunicated by such nonverbal cues as vocal expression, facial expressions, and gestures |
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Term
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Definition
| power, status, and control communicated by such nonverbal cues as a relaxed posture, greater personal space, and protected personal space |
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Term
| You can improve your ability to interpret nonverbal messages by... |
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Definition
-considering the nonverbal cues in context
-looking for clusters of nonverbal cues
-considering past experiences when interpreting nonverbal cues
-checking your perceptions with others
-being aware that nonverbal expression of emotion is contagious
-looking for cues that may communicate lying |
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Term
| Perception checking is... |
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Definition
| asking someone whether your interpretation of his or her nonverbal behavior is accurate. |
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Term
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Definition
| nonverbal behaviors that accompany a verbal message and either contradict, accent, or complement it (pounding a lectern to emphasize importance of message) |
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Term
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Definition
| nonverbal behavior that communicates emotion (happy = smiling, open posture, etc) |
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Term
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Definition
| nonverbal cues that have specific, generally understood meanins in a given culture and may substitute for a word or phrase (finger over lips = STFU) |
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Term
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Definition
| nonverbal messages that help to control the interaction or flow of communication b/w people (eager to respond = make eye contact, partially open mouth, raise finger, etc) |
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Term
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Definition
| nonverbal behaviors that satisfy a personal need and help a person adapt/respond to the situation (cold = hands around chest) |
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Term
| Adapting to intimacy said that... |
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Definition
| you mirror the level of intimacy of your communication partners (another brilliant theory by social psychologists) |
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