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| is an intense reaction to an event that involves interperting the meaning of the event, becoming physiologically aroused. |
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| another way in which emotion is communicative is that we talk about our emotional experiences with others, a form of communication. |
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| when the experience of the same emtion rapidly spreads from one person to others. |
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| are short-term emotional reactions to events that generate only limited arousal; they typically do not trigger attempts to manage their experience or experession. |
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| are low intensity states- such as boredom, contentment, grouchiness or serenity. |
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| emotions that involve unique and consistent behavioral displays acoss culutres. |
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| an event may trigger two or more primary emotions simultaneously. |
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| people in a given culture agree about which forms of emotion management and communication are socially desireable and approriate. |
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| rational emotive behavior therapy |
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| as a way for therapist to help neurotic patients systematically purge themselves of such beleifs. |
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| effectively managing your emotions |
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| involves attempts to influence which emotions you have, when you have them, and how you experience and express them. |
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| inhibiting thoughts, arousal, and outward behavior displays of emotion. |
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| allowing emotions to dominate our thoughts and explosively expressing them. |
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| involves staying away from people, places or activites that you know will provoke emotions that you don't want to experience. |
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| intentionally avoiding sppecific topics that you know will provoke unwanted emotion during encounters with others. |
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| intentionally devoting your attention only to aspects of an event or encounter that you knwo will not provoke an undesired emotion. |
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| systematically desentsitizing yourself to emotional experience. |
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| actively changing how you think about the meaning of emotion-eliciting situations so that their emotional impact is changed. |
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| is a negative primary emotion that occurs when you are blocked or interrupted from attaining an important goal by what you see as the improper action of external agent- the person who cuts in front of you in line. |
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| physical and mental problems: you put yourself in a near-constant state or arousal and negative thinking. |
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| which holds that openly expressing your emotions enables you to purge them |
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| when a person says or does something that makes you angry, you count slowly to 10 before you speak or act. |
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| is a blended emotion, combination of surprise and joy coupled with a number of positive feelings such as excitement, amazement, and sexual attraction. |
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| intense sadness that follows a substantial loss |
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| sharing messages that express emotional support and that offer personal assistance. |
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Term
| interpersonal communication competence |
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Definition
| means consistently communicating in ways that meet three criteria: appropritaness,effectivness, and ethics. |
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Definition
| repeatable goal-directed behaviors and behavorial patterns that you routinely practice in your interpersonal encounters and relationships. |
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| the degree to which your communication matches situational, relational, and cultural expectations regarding how people should communicate. |
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| people who are highly sensitive to appropriatness abd adapt their communication accordingly. |
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| are not sensitive to appropriatness. |
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| the abilty to use communication to accomplish interpersonal goals. |
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| driven by a set of standards regarding moral behavior. |
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| have only one purpose; to convey what you think and feel so that others know exactly what you think and feel. |
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| amphasize the achievement of instrumental goals in a situation; thus, they focus narrowly on effectiveness. |
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| signal an attempt to answer the question "how can I best talk about this situation jso that the problem we're facing are solved?" |
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| whereby, people share personal information more openly abd directly during online interations, is the norm. |
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| inappropriately aggressive messages that people typically wouldn't convey face-to-face. |
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| the ability to communicate appropriatly, effectivly, and ethically with people from diverse backgrounds. |
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| you demonstrate acceptance and respect toward other cultures beliefs, values, and customs. |
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| the belief that one's own cultural beliefs, attitudes, values, and practices are superior to those of others. |
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| the fact that other people's behaviors have multiple and comlicated causes. |
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| communication apprehension |
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Definition
| fear or anxiety associated with real or anticipated communication with another person or persons. |
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| mental maps that describe exaclty how communication encounters unflod-prior to interacting in the situation or with the person or types of people who cause your apprehension. |
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| the "moves" think you'll perform in an encounter that causes anxiety. |
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| the messages you think your communication partner to partners will say during the encounter and how you will respond. |
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| is the tendacy to be timid and reserved, and to talk less when in the presence of others. |
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| is defined as feelings of social isolation and lack of companionship. |
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| incompetent messages delivered in response to suggestions, criticism, or percieved slights. |
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| a person dismisses suggestions for improvement or constructive criticism,refuses to consider other views, and continues to believe that his or her behaviors are acceptable. |
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| the speaker suggests that he or she possesses special knowledge, ability, or status far beyond that of the other individual. |
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| a person implies that the suggestions or criticism being offered is irrelevant, uninteresting, or unimportant. |
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| a person seeks to squelch criticism by controlling the other individual or the encounter. |
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| the tendency to attack others' self-concepts rather than their positions on topics of conversation. |
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Definition
| "why would I change? I've always done it like this!" |
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| " I have more experience and have been doing this longer than you" |
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| " This is supposed to interest me?" |
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| " You need to remeber who you're talking to." |
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