Term
|
Definition
Hearing
understanding
remebering
interpreting
evaluating
responding |
|
|
Term
|
Definition
informational listening
critical listening
empathic listening
inspirational listening
appreciatve listening |
|
|
Term
|
Definition
| anything that distracts you from listening to what you wish to listen to. |
|
|
Term
|
Definition
| you use feedback behaviors taht make it seem as though you're paying attention, even though your mind is elsewhere. |
|
|
Term
|
Definition
| listening only to what you want to hear and ignoring the rest. |
|
|
Term
|
Definition
| the state of being overwhelmed by the huge amount of information one is required to take in every day. |
|
|
Term
|
Definition
| daydreaming during the time we aren't actually listening. |
|
|
Term
|
Definition
| is the propensity to debate a speaker's point and formulate one's reply while the person is still speaking. |
|
|
Term
|
Definition
| the practice of interjecting oneself when other people are speaking in order to take control of the conversation. |
|
|
Term
|
Definition
| the literal meaning of a word. |
|
|
Term
|
Definition
| the implications that a word suggests in addition to its literal meaning. |
|
|
Term
|
Definition
| a vaque, mild expression that symbolizes something more blunt or harsh. |
|
|
Term
|
Definition
| over the course of time, a word that was originally adopted as a euphemism acquires all the negative connotations of its referent, and has to be replaced by a substitute. |
|
|
Term
|
Definition
Benjamin Whorf & Edward Sapir
-their notion was that language influences the ways that memebers of a culture see the world-and that attitudes and behaviors of a culture's people are reflected in its language. |
|
|
Term
|
Definition
| Claims ownership of what a person is feeling of thinking. |
|
|
Term
|
Definition
| deal with the correct pronunciation of a word, and they vary from language to language. |
|
|
Term
|
Definition
| govern the ordering of words within phrases. |
|
|
Term
|
Definition
| have to do with the meaning of individual words. |
|
|
Term
|
Definition
| deal with implications or interpretations of statements. |
|
|
Term
| Semantic triangle/triangle of meaning |
|
Definition
In its three corners, the semantic triangle portrays three necessary elements for identifying the meaning in language.
-symbol
-referent
-reference |
|
|
Term
|
Definition
| as a structured system of symbols used for communication meaning. |
|
|
Term
|
Definition
| the use of informal and unconventional words that often are understood only by others in a particular group. |
|
|
Term
|
Definition
| is a form of language that is considered vulagr, rude, or obscene in the context in which it was used. |
|
|
Term
|
Definition
| then as behaviors and characteristics that convey meaning without the use of words. |
|
|
Term
| Six characteristics of nonverbal communication |
|
Definition
-nonverbal is present in most interpersonal conversations.
-" " often conveys more information than verbal communication.
-" " is usually believed over verbal communication.
-" " is the primary means of communication emotion.
-" " meta-communicates. |
|
|
Term
|
Definition
| duplicates the verbal message. |
|
|
Term
|
Definition
| replaces the verbal message. |
|
|
Term
|
Definition
| enhances, elaborates, or clarifies. |
|
|
Term
|
Definition
|
|
Term
|
Definition
| mismatch between verbal & nonverbal messages. |
|
|
Term
| Gender differences in encoding nonverbal messages. |
|
Definition
| men and women encode messages differently with different meanings because of their genders. |
|
|
Term
| gender differences in decoding nonverbal comm. |
|
Definition
| men and women decode messages differently and give them different meanings because of their gender beliefs or ideas. |
|
|
Term
| gender differences in expressivity |
|
Definition
| men and women express themselves differently in most cases but in not all cases. |
|
|
Term
| How is nonverbal comm. used to manage conversations? |
|
Definition
-inviting conversations
-maintaining conversations
-encoding conversations |
|
|
Term
|
Definition
| three nonverbal cues during interaction: personal space, physical appearance, and eye contact. |
|
|
Term
| maintaining conversations |
|
Definition
| during conversation, you'll probably use gestures, eye contact, and tone of voice as "turn-taking signals". |
|
|
Term
|
Definition
| changes in eye behavior and posture are particularly common strategies for ending a conversation. |
|
|
Term
| how is nonverbal communication used to express emotions? |
|
Definition
| the fact that many nonverbal human behaviors communicate information about emotional state means that interpreting another person's emotions can give us important clues about how best to interact with that person. |
|
|
Term
| how is nonverbal comm. used to maintain relationships? |
|
Definition
communication plays a central role in how most of us maintain our close relationships, and nonverbal behaviors are especially important for several key features of those relationships.
-attraction and affiliation
-power and dominance
-arousal and relaxation |
|
|
Term
| How is nonverbal comm. used to form impressions? |
|
Definition
| we pay attention to what individuals look and sound like and how they behave, and we use that information to form impressions about them. |
|
|
Term
| how is nonverbal comm. used to influence others? |
|
Definition
nonverbal comm. can be persuasive when it is applied as part of several strategies...
-creating credibility
-promoting affiliation |
|
|
Term
| how is nonverbal communication used to conceal information? |
|
Definition
| people lie to avoid hurting themselves, such as concealing ,arital infidelity. often, however, people choose to be deceptive to avoid hurting others. |
|
|
Term
| how does nonverbal comm. communicate attractiveness? |
|
Definition
two properites that appear to be especially important in assessing attractiveness are...
-symmetry
-proportionality |
|
|
Term
|
Definition
| the ways we communicate with others nonverbally encompass almost all our senses. |
|
|
Term
|
Definition
| the study of eye behavior, as a separate nonverbal channel. |
|
|
Term
|
Definition
| the study of movement. gestures, body orientation, posture, emblems, illustrators, affect displays, regulators, and adaptors. |
|
|
Term
|
Definition
| the use of and hand movements to communicate. |
|
|
Term
|
Definition
| are any gestures that have a direct verbal translation. |
|
|
Term
|
Definition
| are gestures that go along with a verbal message to clarify. |
|
|
Term
|
Definition
| are gestures that go along with a verbal message to clarify. |
|
|
Term
|
Definition
| are gestures that control the flow of a conversation. |
|
|
Term
|
Definition
| are gestures that are used to satisfy some personal need, such as scratching an itch or picking lint off one's shirt. |
|
|
Term
|
Definition
| is the study of how we use touch to communicate. affectionate, care-giving, power/control, aggressive touch, and ritualistic touch. |
|
|
Term
| how does haptic behavior show affection and care? |
|
Definition
| the use of haptics shows affection, which contributes to our physical and mental well-being. |
|
|
Term
|
Definition
| touch that has meaning to it, such as part of a custom or a tradition. |
|
|
Term
|
Definition
| the characteristics of the voice. pitch, inflection, volume, rate, filler words, pronunciation, articulation, accent, and silence. |
|
|
Term
|
Definition
| is your sense of smell and operates subtly but powerfully to influence your reactions to others. |
|
|
Term
|
Definition
| explains that we each have preferred amount of personal space that we carry like an invisible bubble around use. |
|
|
Term
| high/low contact cultures |
|
Definition
| high cultures touch each other significantly more than low contact cultures. |
|
|
Term
|
Definition
| is the way people use time. |
|
|
Term
|
Definition
| are the objects and visual features within an environment that reflect who we are and what we like. |
|
|
Term
|
Definition
| nonverbal signs that indicate when each person's speaking turns begin and end. |
|
|
Term
| biological/instinctual view or emotional exp. |
|
Definition
| event->physiological response->emotion |
|
|
Term
| perceptual view or emotional exp. |
|
Definition
| event->cognitive interpretation->emotion->physiological response. |
|
|
Term
| social/cognitive labeling view |
|
Definition
| event->physiological response->cognitive interpretation->emotion. |
|
|
Term
| Ekman's 6 universal facial expressions |
|
Definition
| anger, disgust, fear, happiness, sadness, surprise. |
|
|
Term
|
Definition
| emotions cause changes in physiological outcomes, such as blood pressure, breathing rate, and hormone levels. |
|
|
Term
|
Definition
| we cognitively label the physoilogical outcomes of emotion to identify a particualr emotional state. |
|
|
Term
|
Definition
| emotions have action tendencies that cause us to behave in particual ways. |
|
|
Term
| social & cultural nonverbal emotions |
|
Definition
| the emotions we experience and express are partially determined by the social and cultural messages and practices we have learned. |
|
|
Term
| five emotional display rules |
|
Definition
| intensification, de-intensification, simulation, inhibition, & masking. |
|
|
Term
| Guerrero's 3 categories for emotion |
|
Definition
-joyful/affectionate
-hostile
-sad/anxious |
|
|
Term
|
Definition
| a personality trait characterized by a relative inability to understand, process, and describe emotions. |
|
|
Term
| difference btw emotion and mood? |
|
Definition
| moods and emotions are different experiences. wheras an emotion is a response to a specific event. mood is a feeling that has no specific identifiable cause. |
|
|
Term
|
Definition
| meaning they are distinct emotional experiences, not combinations of other emotions. |
|
|
Term
|
Definition
| primary emotions can combine in various ways to produce secondary emotions (jealousy, anger, fear, and sadness). |
|
|
Term
|
Definition
| emotions can be transferred from one person to another simply by proximity, even without conscious communication. |
|
|
Term
| what emotions are the most contagious? |
|
Definition
| jealousy, enthusiasm, depression. |
|
|
Term
| emotional intelligence/competence |
|
Definition
| refers to a person's ability to "percieve and accurately express emotions, to use emotion to facilitate thought, to understand emotions and to manage emotions for emotional growth. |
|
|
