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| is a negative interaction between two or more interdependent people that is rooted in some disagreement or perceived disagreement |
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| is conflict that is managed poorly and has a negative impact on the individuals and relationship. |
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is conflict that is managed effectively and may even have benefits.
1. Productive conflict fosters healthy debate.
2. Productive conflict leads to better decision making.
3. Productive conflict spurs relationship growth |
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Term
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Definition
events or scenarios that cause conflict
1.Misunderstandings or errors of percepti
2.Unbalanced costs and rewards
3. Incompatible goals between partners
4. Provocation |
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| Unbalanced costs and rewards |
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| believing that you are putting more into the relationship than you are getting in return |
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| the intentional instigation of conflict that arises when one party demonstrates aggression, a person’s identity feels threatened, fairness is lacking, one partner is incompetent, or the relationship is threatened |
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| affect relationships in which there is an imbalance of power between the partners |
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| Attitudes toward conflict |
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| can influence how willing individuals are to discuss disagreements and how productively they handle conflict. |
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| is the atmosphere or feeling that conflicts tend to produce |
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| form when at least one party is unclear, vague, tentative, or awkward about the goals, expectations, and potential outcomes of the conflict situation |
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| occur when the people involved feel threatened |
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| are ideal because they offer communicators a chance to honestly and considerately explore the issues involved in the conflict situation. |
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| emphasize individual needs, rights, and identity over those of the collective or group. |
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| emphasize group identity and needs above those of the individuals involved |
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| can affect conflict in that certain channels are more appropriate for addressing and resolving tense issues and situations |
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| is the posting of online messages that are deliberately insulting or hostile |
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| is abusive attacks conducted through electronic channels |
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| avoid direct conflict and are good for quick resolutions, but they may leave issues unresolved. |
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| promote the interests of individuals who use assertiveness to get their own |
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benefit the relationship, serve mutual rather than individual goals, and strive to produce solutions that benefit both parties. They can be attained in various ways:
1.Focusing on the issues rather than attacking individuals (verbal aggressiveness)
2. Probing (asking questions that encourage specific and precise answers) and playing devil’s advocate (pointing out worst-case scenarios)
3. Considering options and alternatives
4. Considering the importance of the outcome
5. Reassuring the other party of the intent to resolve the conflict cooperatively
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| may involve trading or random selection, both parties give up something to gain something. |
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| A solution that satisfies all parties |
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| Involves removing oneself from a situation or relationship and is a clear way to end a co |
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| is to mutually decide which of you have the power to make certain decisions in the relationship. |
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