Term
| Guidlines for effective nonverbal comm |
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Definition
-Monitor-
-Interperet others' nonverbal Comm tentatively-
a.)Personal Qualifications
b.)Contextual qualifications |
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Term
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Definition
| messaging may also be impeded by ______, which exsists when a message we are trying to understand is highly ________, is packed with detailed info, or involves itricate reasoning. |
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Term
situational obsticle #2
environmental distractions |
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Definition
| These are occurrences in the communication setting that interfere with effective listening. |
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Term
Internal Obstacles #1
Preoccupation |
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Definition
| when we are absorbed in our thoughs, and concerns, we cant focus on what someone else is saying. |
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Term
Internal Obstacle #2
Pre Judgement |
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Definition
| The tendencey to judge others or their ideas before weve heard them |
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Term
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Definition
-Lack of effort -
-Not recognizing diverse listening styles - |
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Term
Forms of ineffective listening #1
Pseudolistening |
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Definition
| Is pretending to listen, we appear attentive, but our minds are really elsewear |
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Term
Forms of ineffective listening #2
Monopolizing |
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Definition
| hogging the state by continuously focusing communication on ourselves instead of on the person who is talking |
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Term
Forms of Ineffective Listening #3
Selective Listening |
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Definition
| involves focusing only on particular parts of communication |
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Term
Forms of ineffective listening #4
Defensive listening |
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Definition
| involves perceiving a personal attack, criticism, or hostile environment |
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Term
Forms of ineffective Listening #5
Ambushing |
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Definition
| is listening carefully for the purpose of gathering ammunition to use in attacking a speaker. |
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Term
Forms of ineffective listening #6
Literal listening |
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Definition
| Involes listening only to the content leve of meaning and ignoring the relationship level of meaning |
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Term
| Develop Skills for informational and Critical Listening |
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Definition
*Be mindful
*Control Obstacles
*Ask Questions
*Use aids to recall
*Organize Information |
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Term
| Develop skills for relationship listening |
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Definition
*be mindful
Suspend Judgement |
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Term
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Definition
| these are responses that gently ivite another person to elaborate |
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Term
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Definition
| we reflect our interpretations of others' communication back to them |
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Term
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Definition
| listening to support another person or to understand how another person thinks , feels. or perceives some situation, event, or other phenomenon |
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Term
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Definition
| Which is the emotional tone of a relationship between people |
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Term
| Interpersonal Confiramtion |
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Definition
| the expressed valuing of another person |
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Term
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Definition
| the expression of awareness of another persons existence |
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Term
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Definition
| attentiveness to what a person feels, thinks, or says |
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Term
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Definition
| accepting a persons feelings or thoughts as valid |
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Term
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Definition
| Exists when people who depend on each other have different views, interests,values, responsibilities, and perceive their differences as incompatible. |
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Term
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Definition
| exist when people express differences in a straight forward manner |
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Term
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Definition
| the first component of conflict is goals, interests, or views that are perceived as incompatible. |
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Term
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Definition
How you perceive conflicts
lose-lose
win-lose
win-win |
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Term
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Definition
| How we respond to a conflict |
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Term
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Definition
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Term
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Definition
Exit response
Neglect response
Loyalty response
Voice |
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Term
| Guidlines for creating and sustaining healthy communication climates |
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Definition
Communicate in ways that confirm others
communicate in ways that confirm yourself
Respect diversity among people
Time conflict effectively |
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Term
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Definition
| which marks off peripheral issues for later discussions |
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Term
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Definition
| granting forgiveness, putting aside our own differences, or helping another save face |
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Term
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Definition
| Is a perspective based on the assumption that our culture and its norms are the only right ones |
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Term
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Definition
| regard each person as different form other people |
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Term
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Definition
| regard people as deeply connected to one another and to their famalies |
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Term
| Low context Communication |
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Definition
| Very detailed, explicit and precise |
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Term
| High Context Communication |
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Definition
| indirect, and undetailed and which conveys meanings more implicitly than explicitly |
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Term
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Definition
| groups that exist within a dominant culture, yet also belong to another social group or groups |
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Term
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Definition
| claims that social groups within a culture distinctively shape the perceptions,identities and oppurtunities of members |
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Term
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Definition
| that reflects the social, symbolic and material circumstances of a particular social group that shape members perspective on themselves or any other thing |
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Term
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Definition
| communication is a source of? |
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Term
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Definition
| refers to the gap between communities with access to technologies and to those with out |
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Term
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Definition
| recognizes that cultures vary in how they think and behave as well as in what they believe and value |
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Term
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Definition
| when we reject the beliefs of a particular culture or social communities |
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Term
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Definition
| occurs when people give up their group identities to fit into the mainstream |
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Term
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Definition
| which is an accepting of differences whether or not one approves of or even understands them |
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Term
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Definition
| that differences are rooted in cultural teachings and that no customs, traditions, or behaviors are instinctingly better than any others |
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Term
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Definition
in which we incorprate some practices and values of other groups into our lives
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Term
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Definition
| able to understand more than one language |
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Term
| self fulfilling prophecies |
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Definition
| expectations or judgements of ourselves that we bring about through our own actions |
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Term
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Definition
| these are specific people who are especially significant to us and who shape how we see ourselves |
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Term
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Definition
| the process of seeing ourselves through the eyes of others is called |
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Term
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Definition
| the generalized other is the collection of rules, roles, and attitudes endorsed by the overall society and social community |
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Term
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Definition
| communication that explicitly tells us who we are by labeling us and our behaviors |
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Term
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Definition
| rules for living and identity |
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Term
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Definition
| patterns of parenting that teach us how to view ourselves |
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Term
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Definition
| develops when a childs primary caregiver responds in a consistentily attentive and loving way to a child |
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Term
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Definition
| cultivated when the caregiver communicates in negative, rejecting or even abusive ways to a child |
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Term
| dismissive attachment styles |
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Definition
| caregivers whoare uniterested in, rejecting of, or abussive toward childern |
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Term
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Definition
| our rating of ourselves relative to others with respect to our talents, abilities, qualities, and so forth |
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Term
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Definition
| is the revelation of personal information about ourselves that others are unlikely to learn on their own |
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Term
| Uncertainty reduction theory |
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Definition
| people find uncertainty uncomfortable and so are motivated to use communciation to reduce uncertainty |
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Term
race
gender
sexual orientation
socioeconomic level |
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Definition
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Term
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Definition
| are people who communicate positively about us and who reflect positive appraisals of self worth |
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Term
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Definition
| people who communicate negatively |
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Term
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Definition
| are extreme downers, attack our self concepts |
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