Term
1. Selection: Impacted by 3 aspects
(proception process) |
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Definition
- Unexpected nature of varity of expeience (Susan Boyle
- Repetition of Experience (Jingle)
- Intensity of experience (strong odor/intense colors)
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Term
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Definition
| Percpetion is the process of interpreting the meaning of those attributes we attend to from the world around us |
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Term
| 2 Organizing (Perception Process) |
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Definition
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Term
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Definition
| A mental framework to organizse information into constructs EX: as though we have a box inside our head fr each type of person we know |
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Term
| 4 tpes of schemas to classify people |
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Definition
1. physical constructs-->outward appearence
2. role constructs-->social professional position
3. interaction constructs--> behavior
4. psychological constructs-->thoughts/feelings |
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Term
| 3. interpretation (perception process) |
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Definition
stimululus bases on
1.personal experience
2.knowledge (what you do/don't know about person
3.closeness of relationship |
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Definition
Generalizations about a person based upon the group to which they belong
Ex: crash video-->sandra bulluk |
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Definition
the tendency to remember information that supports our stereo while forgetting infor that does not.
Ex: batman killer. Different races |
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Definition
your first impression or experience
-sets tone for all future interactions |
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Definition
your most recent impression or experience
-more powerful than our earlier impressions |
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Definition
a rsons predisposition to perceive only what he or she wants or expects to perceive
-Male baby-->seen as stronger and bigger |
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Definition
an explanation for an observed behavior
ex: why?/ trying to find cause |
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Term
| Dimensions of Attribution |
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Definition
1. Locus--> where is the cause of the behavior located
2.Stability--> is the cause of the behavior stable or unstable?
3. Controllable--> is the behavior within the persons control |
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Term
| Two common attribution errors |
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Definition
1.Self serving bias
2.Fundamental Attribution Error |
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Term
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Definition
The tendency to attribute ones successes to stable internal causes and ones failures to unstable external causes
ex."I am a dedication person and worked hard.
EX: I would have done better if my car did not break down. |
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Term
| Fundamental Attribution Error: |
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Definition
The tendency to attribute others’ behaviors to internal rather than external cues
EX:The high school student ran the pledge drive because he’s a caring, giving person, not because he earned extra credit for doing so. |
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Term
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Definition
the set of perceptions asperson has about who he or she is; also known as indenity
EX: Name
Physical or Social
Relationship
Self-Evaluation |
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Definition
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Definition
| what we want others to see |
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Term
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Definition
Image management
-behaviors we see in public
EX: Snoop Lion |
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Definition
-the need to have other like and accept us.
EX: 1st date behavior, 1st day of school |
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Definition
Our need for freedom of action
to not be interfered with |
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Definition
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Term
| Face Threatening Acts (FTA's) |
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Definition
| Communicatice actions which could cast the target if tge FTA in negatice light--: such as criticism |
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Term
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Definition
-the practice of a company moving certain services over seas
-highlighted cutural differences b/w employees |
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Term
| Offshoring and Communications CULTURAL CHALLENGES |
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Definition
-communication difficulties
-companies need to understand how others perceive relationships
-managers need to be aware of different cultural working norms |
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Term
| How do we manage offshoring?? |
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Definition
1. Avoid "us vs. them" mentality
2. provide training to managers
3. foster collaborations |
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Term
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Definition
| the process of tranferring meanings from a sender to receiver |
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Term
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Definition
| is the information suddounding com and helps convey the message |
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Term
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Definition
-Japan and Arab Cuntries
-close personal relationships and large information networks
Relu on non-verbal com. |
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Term
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Definition
US and Canada
Direct ad Focused
-you can compare them based on types of Q's that are asked
EX: Who will be at this meeting?--> high context
EX: wha is this meeting going to be about?--> Low context |
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Term
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Definition
| few words avoids loss of face |
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Term
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Definition
| Enough words to convey message and no more. |
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Term
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Definition
| a lot of talking, detailed description, and information. (Common in high- context cultures--> Arabs) |
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Term
| Contextual Style/Sensitivity |
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Definition
| Language reflects the hierarchy of the situation thus maintaining barriers of high powered distance cultures (Status) |
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Term
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Definition
| Lanuage breaks dwon hierarchy of he situation: More commin in low powered distance cultures |
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Term
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Definition
Transmission of information from menagers to subordinate
-EX: Military |
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Term
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Definition
Transfer of meaning from subordinate to superior
EX: General Convo |
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Term
| Face Threatening Acts (FTA's) |
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Definition
| Communicatice actions which could cast the target if tge FTA in negatice light--: such as criticism |
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Term
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Definition
-the practice of a company moving certain services over seas
-highlighted cutural differences b/w employees |
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Term
| Offshoring and Communications CULTURAL CHALLENGES |
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Definition
-communication difficulties
-companies need to understand how others perceive relationships
-managers need to be aware of different cultural working norms |
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Term
| How do we manage offshoring?? |
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Definition
1. Avoid "us vs. them" mentality
2. provide training to managers
3. foster collaborations |
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Term
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Definition
| the process of tranferring meanings from a sender to receiver |
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Term
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Definition
| is the information suddounding com and helps convey the message |
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Term
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Definition
-Japan and Arab Cuntries
-close personal relationships and large information networks
Relu on non-verbal com. |
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Term
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Definition
US and Canada
Direct ad Focused
-you can compare them based on types of Q's that are asked
EX: Who will be at this meeting?--> high context
EX: wha is this meeting going to be about?--> Low context |
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Term
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Definition
| few words avoids loss of face |
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Term
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Definition
| Enough words to convey message and no more. |
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Term
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Definition
| a lot of talking, detailed description, and information. (Common in high- context cultures--> Arabs) |
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Term
| Contextual Style/Sensitivity |
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Definition
| Language reflects the hierarchy of the situation thus maintaining barriers of high powered distance cultures (Status) |
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Term
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Definition
| Lanuage breaks dwon hierarchy of he situation: More commin in low powered distance cultures |
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Term
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Definition
Transmission of information from menagers to subordinate
-EX: Military |
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Definition
Transfer of meaning from subordinate to superior
EX: General Convo |
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Term
| Brriers to Cross Cultural Comm. |
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Definition
| Language, perception, culture, and non verbal comm. |
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Term
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Definition
-kinesics
-proxemics
-chronemics
-chromatics |
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Definition
| Study of Com through body movement, and facial expressions |
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Term
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Definition
study of the way people use physical space to convery messages
-intimate Distance--> confidential com
-personal distance-->family and close friends
-social distance-->mosy buisnesses
-public dstance: Public speaking |
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Definition
how time is used in a culture
-Monochronic: linear scheduling/individualistic cultures
-Poloychronic:doing several things |
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Definition
Use of color to comm. messages
EX: Black for funeral |
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