Term
| What is responsible for change |
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Definition
| Institutional life and industry history |
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Term
| What directs the need for change |
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Definition
| Problems or ineffectiveness |
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Term
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Definition
| making changes in a planned and systematic fashion |
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Term
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Definition
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Term
| Typical change activities |
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Definition
* Policy changes
* Process changes
* Training and development activities
* Advising and counseling |
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Term
| Factors to consider regarding reactions to organizational change |
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Definition
* Management support
->critical for effective change processes
* Ownership tension
-> Successful implementation based on whether critical
* Ownership tesnsion
->successful implementation based on whether critical people in organization support and facilitate change
* Resistance
->Due to lack of info, inadequate training, fear
* Uncertainty
->Anxiety; negative info preferred over no info |
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Term
| What do employees do in change circumstances |
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Definition
* Seek information
* Discussion of innovations
* Explore alternatives
* Persuade in favor or against changes
* Request reconsideration of change
* They will actively or passively accept or reject the change |
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Term
| What do managers do in change circumstances |
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Definition
1. spray and pay
- shower people with information
-hope something happens
2. Tell and sell (moderately)
- Select limited number of messages
-Sell employees on wisdom on this limited set of ideas
3. Underscore and explain (most effective)
-Discuss real reasons for change
-Allow employees freedom to figure out possibilities and outcomes of change
- Underscore: we have to change because of teh circumstances
4. Identify and reply
-Listen to employees
-Identify key concerns, respond as they are brought up
5. Withhold and uphold
-Don't share information with employees
-Creates environment of uncertainty |
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Term
| #1 contributor to success |
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Definition
| strong, visible and effective sponsorship of change |
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Term
| Top obstacle to successful change is resistance |
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Definition
* Lack of awareness about the change
* Comfort with the way things are
* Fear of the unknown |
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Term
| Employees preferred message sources |
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Definition
| The CEO or their immediate supervisor |
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Term
| Why middle managers resist change |
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Definition
| Due to fear of losing control and overload of current tasks and responsibilities |
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Term
| Pearls of wisdom when it comes to change |
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Definition
1. Necessary?
2. Change for good of company, not career
3. Be open to change
4. Be bold
5. Make sure your vision of change is compelling, specific and fact-based
6. Tailor the change message to your audience
7. Expect setbacks and stay committed |
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Term
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Definition
| Fundamental to environment and social networks at work |
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Term
| Attention to emotional needs of workers can have positive outcomes |
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Definition
1. More satisfied workforce
2. More committed; lower turnover
3. Potentially increased productivity
4. Decrease potential for bullying end even violence |
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Term
| Some jobs that require high levels of certain emotions |
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Definition
| flight attendant ,social worker, funeral home attendant, customer service |
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Term
| Tensions contributing to intense emotion |
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Definition
Public and private in work relationships
RElational networks and emotional buzzing
Conflicting allegiances
Emotional rights and obligations at work |
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Term
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Definition
| Environmental factors that create strain on dividuals |
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Term
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Definition
| A wearing out from teh pressures of work |
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Term
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Definition
Emotional exhaustion (fatigue)
Lack of personal accomplishment (Failure at job)
Depersonalization (see others negatively) |
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Term
| Stressors that lead to burnout within the workplace |
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Definition
workload too much or too difficult
downsizing
role conflict
role ambiguity - uncertainty in requirements |
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Term
| Stressors that lead to burnout outside the workplace |
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Definition
Divore, death, pregnancy, etc.
Work/life balance |
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Term
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Definition
High maintenance
Attention to detail
Need for control
High achievers
Multi-taskers
Much more susceptible to burnout |
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Term
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Definition
Laid back
Less susceptible to burnout |
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Term
| Communication stressors related to burnout |
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Definition
* Communication load
->overload: to much or too complex
->underload: boredom and repetition
* Emotional labor
->Jobs with high emotional labor require specific emotions
*Emotional contagion vs. empathetic concern |
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Term
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Definition
Negative
Feel with another
Getting worked up over something your clients are going through |
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