Term
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Definition
| Ongoing behavioral and cognitive processes by which individuals join, become integrated into, and exit organizations. |
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Term
| Socialization and Individualization |
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Definition
| What are the two key processes of the assimilation process? |
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Term
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Definition
| When employees try to change some aspect of the organization to better suit bis/her needs or desires. |
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Term
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Definition
| The process that allows an individual to become familiar with the rules, norms, and expectations of an organization, allowing them to become members of it. |
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Term
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Definition
| Information learned through what process is role-related and organizational culture related? |
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Term
| Anticipatory Socialization, Encounter Socialization, and Metamorphosis Socialization |
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Definition
| What are the 3 stages of Organizational Socialization? |
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Term
| Stage 1: Anticipatory Socialization |
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Definition
| During what stage of Organizational Socialization do you learn about work, your occupation, and the organization? |
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Term
| Stage 1: Anticipatory Socialization |
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Definition
| What stage of Organizational Socialization occurs before you enter the organization? |
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Term
| Stage 2: Encounter Socialization |
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Definition
| During what stage of Organizational Socialization do you adapt to new expectations? |
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Term
| Stage 2: Encounter Socialization |
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Definition
| During what stage of Organizational Socialization is an employee in when they enter the organization and start making sense of what it means now to be a part of it? |
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Term
| Stage 3: Metamorphosis Socialization |
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Definition
| During what stage of Organizational Socialization does an employee become an accepted member of the organization? |
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Term
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Definition
| Key times during the socialization process when individuals become more or less connected to the organization. |
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Term
| Just before and just after boundary transitions. |
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Definition
| When is an employess most susceptible to organizational influences? |
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Term
| Institutionalized and Individualized |
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Definition
| What are the two types of Socialization? |
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Term
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Definition
| What type of Socialization includes formal programs provided by the organization? |
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Term
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Definition
| What type of Socialization includes informal experiences withing the organization such as the "water cooler chat"? |
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Term
| Common Socialization techniques |
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Definition
| What are the following considered; Recruitment, Interviewing, Training, Debasement experiences, Reward and control systems, and Newcomer information-seeking? |
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Term
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Definition
| What would being told to, "Go get the coffee," or the idea that the new person has to do the grunt work, be an example of? |
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Term
| Leader-Management Exchange theory |
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Definition
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Term
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Definition
| Theory that is focused on the dyadic relationahip between supervisor and subordinate. |
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Term
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Definition
| Theory which states that work is accomplished through roles. |
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Term
| Role taking, Role making, and Role routinization |
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Definition
| What are the three phases of Role Development? |
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Term
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Definition
| What phase of role development involves one-way task observation? |
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Term
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Definition
| What phase of role development involves social exchange to develop role? |
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Term
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Definition
| What phase of role development involves the establishment that a relationship exists; it could be within the "in" group, or the "out" group |
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Term
| Organization exit Interviewing |
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Definition
| What is considered a salient issue with the economy the way that it is? |
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Term
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Definition
| The interaction of atleast 2 interdependent parties who perceive incompatible goals, scarce resources, and interference from another party in achieving their goal. |
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Term
| If there is no interdependence. |
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Definition
| Incompatibility would not be important under what circumstance? |
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Term
| Conflict can occur in any context, Conflict is a natural process across relationships, Effective communication reveals conflict, Conflict is a motivator of change, and Conflict can be positive. |
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Definition
| What are the five principles of conflict that we talked about in class? |
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Term
| Latent Conflict, Perceived Conflict, Felt Conflict, Manifest Conflict, and Conflict Aftermath |
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Definition
| What are the five stages of conflict we discussed in class? |
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Term
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Definition
| During what stage of conflict does the idea that the grounds for conflict exist? We may not feel it yet, but it's brewing underneath. |
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Term
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Definition
| What stage of conflict refers to when one or more people are perceiving the incompatibility? There is potentially going to be a problem. |
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Term
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Definition
| During what stage of conflict do we actually perceive the conflict? We know that there is a problem and we are concerned. We start to think about what we should do. |
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Term
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Definition
| During what stage of conflict is it happening. There is conflict. There may be passive aggressive behavior or escalating arguments. There is communication about the conflict issue. |
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Term
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Definition
| What stage of conflict does not have to be negative which is the way many may see it? Refers to the short and long-term effects for the individual, the relationship, the organization, and what happens afterward. |
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Term
| Lose-Lose Orientation, Win-Lose Orientation, and Win-Win Orientation |
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Definition
| What are the three approaches to conflict that we discussed in class? |
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Term
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Definition
| Which approach to conflict assumes losses for everyone? |
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Term
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Definition
| Which approach to conflict views disagreement as unhealthy and destructive? |
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Term
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Definition
| Which approach to conflict presumes conflict cannot produce positive outcomes? |
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Term
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Definition
| Which approach to conflict assumes one person wins at the expense of another? |
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Term
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Definition
| Which approach to conflict views disagreements as having only one victor? |
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Term
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Definition
| Which approach to conflict is cultivated in a competitive/individualistic culture and is most common in American culture? |
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Term
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Definition
| Which approach to conflict does not promote the idea of compromise? |
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Term
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Definition
| Which approach to conflict assumes that resolution can result in gains for everyone? |
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Term
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Definition
| Which approach to conflict's goal is to find an acceptable solution/compromise? |
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Term
| Integrative approach to dealing effectively with conflict. |
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Definition
| Inventing options or solutions that will benefit all group members. |
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Term
| Separate the person from the problem. |
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Definition
| What should you first do when dealing effectively with conflict? |
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Term
| Organization responses to conflict. |
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Definition
What are all of the following examples of?
-Avoidance
-Meetings
-Bargaining and Negotiation
-3rd Party Manager
-Mediation
-Restructuring
-Transfers/Dismissals |
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Term
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Definition
| The process of developing a plan to get from an unsatisfactory state to a desired goal. |
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Term
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Definition
| The process of choosing a solution from several alternatives, which were generated during problem-solving. |
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Term
| Problem Identification, Problem Analysis, Criteria Selection, Sloution Generation, Solution Evaluation and Selection, and Solution Implementation |
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Definition
| What are the six steps in a Standard Agenda? |
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Term
| Step One: Problem Identification |
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Definition
| During what step in the standard agenda do group members clarify the problem, often by specifying the difference bewteen a present state of affairs and a desired state of affairs? |
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Term
| Step One: Problem Identification |
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Definition
| During what step in the standard agenda should problems be concrete, clear, and solvable? |
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Term
| Step Two: Problem Analysis |
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Definition
| During what step in the standard agenda do group members collect information about the problem, identifying factors that are causing the problem and factors that may help in solving the problem? |
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Term
| Step Three: Criteria Selection |
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Definition
| During what step in the standard agenda do group members decide on the characteristics of a valid solution prior to discussing specific solutions? |
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Term
| Step Four: Solution Generation |
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Definition
| During what step in the standard agenda do group members generate as many alternative solutions as possible? |
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Term
| Step Five: Solution Evaluation and Selection |
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Definition
| During what step in the standard agenda do group members use previously selected criteria to evaluate each solution and the solution that best meets evaluation criteria is chosen? |
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Term
| Step Six: Solution Implementation |
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Definition
| During what step in the standard agenda do group members follow through by putting the solution into effect? |
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Term
| The problem solving process. |
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Definition
| What can brainstorming be used in? |
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Term
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Definition
| What technique can be used in the problem solving process? |
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Term
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Definition
| Helps to equalize power because everything is done through a facilitator or something called a Nominal Group Process? |
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Term
| Optimizing vs. Satisficing, Logical vs. Illogical, and Decision-Making Modes |
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Definition
| What are the three decision-making approaches we discussed in class? |
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Term
| Optimizing vs. Satisficing |
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Definition
| During which decision-making approach do you seek all available information vs. Getting enough information? |
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Term
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Definition
| Process for guiding individuals, groups, and organizations in establishing goals and sustaining action to support goals. |
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Term
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Definition
| Responsibility assigned by the organization to direct and evaluate the work of others. |
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Term
| Trait, Style, Situational, and Transformational |
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Definition
| What are the different approaches to leadership? |
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Term
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Definition
| Which approach to leadership would use personality tests to select organization members? |
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Term
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Definition
| Which approach to leadership defines leaders as having innate traits such as intelligence, self-confidence, determination, integrity, & sociability? |
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Term
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Definition
| Which approach to leadership evaluates leaders based on their concern for different organization factors such as productivity, worker concern, etc. |
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Term
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Definition
| Which approach to leadership defines leaders as understanding what motivates others and having a "behavioral style" of preferred behavior? |
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Term
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Definition
| Which approach to leadership would Blake and Mouton's Managerial Grid be an example of? |
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Term
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Definition
| Which approach to leadership defines leaders as interacting with followers and adjusting with environments? |
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Term
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Definition
| Which approach to leadership includes the contingency theory which matches the style of leader with the sutuation; different styles are better in different situations? |
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Term
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Definition
| Which approach to leadership includes no focus on organization members or communication? |
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Term
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Definition
| Which approach to leadership defines leaders as motivating through personal example and vision - exemplification? |
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Term
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Definition
| Which approach to leadership views communication as a centra process to help both leaders and followers reach full potential? |
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Term
| Authoritarian, Democratic, and Laissez Faire |
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Definition
| What are the different types of leadership styles? |
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Term
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Definition
| Which leadership style is directive and seeks no input from others? |
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Term
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Definition
| Which leadership style has Hi productivity and lower worker satisfaction? |
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Term
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Definition
| Which leadership style asks for input from others? |
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Term
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Definition
| Which leadership style has the highest worker satisfaction? |
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Term
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Definition
| Which leadership style is evident in the academic world? |
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Term
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Definition
| Which leadership style allows workers to make decisions, but leader is still responsible? |
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Term
| Energy, Energize, Edge, and Execution |
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Definition
| What are the Four E's of Jack Welsh? |
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Term
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Definition
| What type of change occurs when institutional life and industry history are responsible for the change? |
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Term
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Definition
| What type of change occurs when problems or ineffectiveness direct the need for change? |
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Term
| Inability to adapt or change during a transition. |
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Definition
| What is the main primary reason for management failure? |
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