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COM 240 Exam #2
COM240 Exam #2
44
Communication
Undergraduate 2
11/07/2009

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Term
Systems as Organisms Metaphor
Definition
View organizations not as self-contained and self-sufficient machines but as complex organisms that must interact with this environment to survive.
Term
Permeable Boundaries
Definition
Allow information and materials to flow in and out. The degree of this varies from system to system-some are relatively closed. Whereas others are extremely open. However, all biological and social systems require some degree of this to survive. This refers to both the system as a whole - which must be open to its environment - and to the components within the system.
Term
Inputs
Definition
A system inputs materials or information from the environment through its permeable boundaries.
Term
Throughput
Definition
The system work on the inputs with some kind of transformational process.
Term
Output
Definition
The systems returns the transformed output to the environment.
Term
Negative Entropy
Definition
Is possible because of the flow of information and materials betweeen the environment and the system.
Term
Entropy
Definition
the tendency of closed systems to run down
Term
Equifinality
Definition
a system can reach the same final state from differing initial conditions and by a variety of paths.
Term
Isolate
Definition
doesn't talk to anyone else in the network
Term
Group Member
Definition
talks to a number of highly interconnected individuals.
Term
Bridge
Definition
talks to individuals within the group as well as outside of the group
Term
Liaison
Definition
Talks to two people who have radically different connections within the network
Term
Network Roles
Definition
The ways in which individuals are connected with each other.
Term
Artifacts
Definition
things displayed by organizational members and the overt behavior or manifestations of organizational members.
Term
Deal and Kennedy
Definition
Argue that business success can be enhanced through the development of a "strong" culture.
Term
Values
Definition
the beliefs and visions that members hold for an organization.
Term
Heroes
Definition
the individuals who come to exemplify an organizations values. They become known through the stories and myths of an organization.
Term
Rites and Rituals
Definition
the ceremonies through which an organization celebrates its values
Term
Cultural Network
Definition
the communication system through which cultural values are instituted and reinforced. Could consist of both formal organizational channels, such as newsletters, and the informal interactions of employees.
Term
Bias for Action
Definition
Excellent organizations react quickly and do not spend excess time planning and analyzing.
Term
Close relations to the customer
Definition
Excellent organizations gear decisions and actions to the needs of customers
Term
Autonomy and Entrepreneurship
Definition
Excellent organizations encourage employees to take risks in the development of new ideas.
Term
Productivity through People
Definition
Excellent organizations encourage positive and respectful relationships among management and employees.
Term
Hands-On, Value-Driven
Definition
Excellent Organizations have employees and managers who share the same core value of productivity and performance
Term
Stick to the knitting
Definition
Excellent organizations stay focused on what they do best to avoid radical diversification
Term
Simple form, lean staff
Definition
Excellent organizations avoid complex structures and divisions of labor
Term
Simultaneous loose-tight properties
Definition
Excellent organizations exhibit both unity of purpose and the diversity necessary for innovation.
Term
That cultures are emergent not unitary
Definition
most organizational culture researchers agree that it is impossible to characterize an organization as having a single culture. Rather, most scholars agree that organizations are characterized by a multitude of subcultures that "may co-exist in harmony, conflict, or infdifference to each other" (Frost, Moore, Louis, Lundberg, & Martin)
Term
Anticipatory Socialization
Definition
Socialization that occurs before entry into the organization. Encompasses both socialization to an occupation and socialization to an organization.
Term
Encounter
Definition
Sensemaking stage that occurs when a new employee enters the organization. The newcomer must let go of old roles and values in adapting the expectations of the new organization.
Term
Metamorphosis
Definition
The The state reached at the "completion" of the socialization process. The new employee is now accepted as an organizational insider.
Term
Indirect Question
Definition
Newcomer solicits information by asking noninterrogitive questions or by hinting.
Term
Third Parties
Definition
Newcomer solicits information by asking a secondary source (e.g., coworker) rather than a primary source (e.g. supervisor)
Term
Overt/Direct Questions
Definition
Newcomer solicits information by asking direct questions of information targets.
Term
Testing Limits
Definition
Newcomer solicits information by breaking or deviating from organizational rules and observing reactions.
Term
Observing
Definition
Newcomer solicits information bu watching behaviour in salient situations.
Term
Role-Taking Phase
Definition
The sampling phase wherein the superior attempts to discover to relevant talents and motivations of the member through iterative testing sequences.
Term
Role-Making Phase
Definition
The second phase of the role-development process marks an evolution from the one-way activity in which the supervisor "gives" the role and the subordinate "takes" it, to a process in which the member seeks to modify the nature of the role and the manner in which it is enacted.
Term
Role-Routinization Phase
Definition
The third phase of the role-development process represents the point at which the role of the subordinate and expected behaviours of the supervisor are well understood by both parties.
Term
Role Related Content of Socialization
Definition
encompasses the information, skills, procedures, and rules that an individual must grasp to perform on the job.
Term
Organizational Culture Related Content of Socialization
Definition
Can be much more complex than comprehending role-related information, as formal documentation regarding cultural norms rarely exists and current organizational members might have a difficult time articulating these values for the newcomer.
Term
Interdependence
Definition
The functioning of one component of a system relies on other components of the system.
Term
Hierarchical Ordering
Definition
System components are arranged in highly complex ways that involve subsystems and super-systems.
Term
System Processes
Definition
how hierarchical, interdependent, and permeable components function in a system.
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