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COm 134 Final
Strategic Communication
13
Communication
Undergraduate 2
05/04/2010

Additional Communication Flashcards

 


 

Cards

Term
What Is Persuasion
Definition
An aim to change the listeners attitudes, values or beliefs or behaviors or to motivate them to take some type of action
Term
What are three types of persuasion?
Definition
Propaganda, compliance, and strategic communication
Term
What is propaganda? How do you know if something is considered propaganda?
Definition
Propaganda involved mass audiences, uses concealment of purpose, emotional appeals and doesn’t consider the needs of the audience.
Term
What is compliance gaining?
Definition
Communication to bring out a specific behavior from another
Term
How are attitudes, values, and beliefs tied to compliance gaining? How do advertisers use them to try to change behavior?
Definition
a. They are all tied to compliance because in order to effectively use compliance gaining you must alter in some way attitudes, values and beliefs of specific individuals.

b. They target individuals based on these factors and appeal to our sense of self.
Term
What are Aristotle’s three forms of persuasion? Give an example of each.
Definition
a. Ethos: looks at credibility, character-confidence-goodwill.
i. EXAMPLE: appearance, speaking style, general knowledge
b. Pathos: emotional appeals; guilt appeal-fear appeal-humor appeal
i. EXAMPLE: drug adds, bad side effects
c. Logos: Provide answers and evidence to why something is true through examples, facts and statistics.
Term
How does the source of the message influence whether the message is persuasive?
Definition
Because if listeners think that the speaker is trustful, they are more likely to believe them
Term
What factors influence whether we view someone as credible?
Definition
Our perceptions of speakers position, authority, knowledge, dynamism and trustworthiness
Term
How does physical appearance influence persuasiveness?
Definition
Attractiveness—physical appearance tends to make us pay more attention
Term
Give some examples of emotional appeals. Why are they effective?
Definition
a. Guilt appeal—they make you feel guilty about something whether you’ve done it or not
b. Fear appeal—make you afraid of something and then make you believe that fear
c. Humor appeal—if someone makes something funny you are more likely to remember it, forces you to make a connection.
Term
What kind of evidence is effective in making appeals to logic?
Definition
Order—planning and organizing an appeal
Term
What is strategic communication?
Definition
The way organizations adapt to, alter or maintain their environment to achieve organizational goals
Term
What are some key characteristics of strategic communication?
Definition
a. Deliberate—gain feedback, send messages, it’s strategic and intentional to deliver these messages
b. Planned—systematic and organized, I want to do this in a certain way and I will
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