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COm 134 Final
Chapter 11
33
Communication
Undergraduate 2
04/30/2010

Additional Communication Flashcards

 


 

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Term
Group
Definition
3 or more individuals who interact over time, depend on each other, and follow shared rules to reach a common goal
Term
Differences between individual and group goals
Definition
Group Goals: Cheerleading example - WIn competition

Individual goals: Better jumps, become captain,etc...
Term
Project Teams
Definition
People with expertise related to different facets of a project
Term
Focus Groups
Definition
Used to find out what people think about a specific issue, product, etc...
Term
Brainstorming Groups
Definition
Idea generation
Term
Advisory Groups
Definition
Provide Expert briefing, submit recommendations
Term
Quality Improvement Teams
Definition
3 or more people with distinct skills or knowledge that work together to improve quality of an org.
Term
Decision Making Groups
Definition
Groups that form to make decisions
Term
Learning Groups
Definition
Bible Study, Crafting Class, etc...
Term
Problem Solving Group
Definition
COme together to resolve a particular issue or problem
Term
Social Groups
Definition
Groups in Which we get together for fun
Term
Support Groups
Definition
Term
Activities groups
Definition
Term
Advantages of using groups
Definition
-MOre brain power
-MOre ideas
-Less work
-Accuracy
-TIme
-Resources
-Commitment
-Synergy
Term
Disadvantages of using groups
Definition
-Time needed for group process
-CONFORMITY
-GROUPTHINK
Term
5 Different ways groups can make decisions
Definition

1.) Consensus 

2.) MAjority Control

3.) Minority Control

4.) Opinion

5.)

Term
WHat are Roles?
Definition
Roles-responsibilities and behaviors expected of people because of their position
Term
Functions of Task, Procedural, and Social Roles
Definition
Task-Help the group accomplish its goals

Procedural-help the group get organized and stay on task

Relational-Help group run smoothly and minimize conflict

Self Oriented/Individual roles-Prevent group from working effectively
Term
Dysfunctional Roles?
Definition
Term
Role Problems members may face
Definition
-Roles go unfilled (No group leader)
-Overabundance of a role(Everyone wants to be attn getter/mess around)
Role Fixation (Someone obsessed with a certain role)
Term
Rules
Definition
STATED guidelines for behavior of the group/what it is supposed to do
Term
Norms
Definition
Shared PATTERNS of behavior
Term
Types of Norms
Definition
-Social
-Procedural
-Task
Term
Power
Definition
Ability to influence group members and affect outcome
Term
Different Ways group members can exert power
Definition
-Legitimate: Hold official position
-Expert: Influence because of what they know about a topic
-Information: Knowledge someone has tat can help reach a goal, but not an expert
-Referent: People will listen to a person because they are liked
-Coercive: Use threats to get listened to
-Rewards: Influence group through rewards and positive outcomes
Term
Basic Leadership Styles
Definition
-Autocratic
-Democratic
-Laissez-Faire
Term
Physical Arrangements of Groups
Definition
Centralized-One or two people in the middle that have key positions, info passes through them

Decentralized-Everyone has equal opportunity and thus power is more equalized (sitting in a circle)
Term
Steps to ensure group success
Definition
-Balance task and social
-Manage Conflict
-Leadership
-Decision making process
-norms and COM patterns
Term
Cohesion
Definition
The degree of closeness among members and the sense of group spirit. Members see themselves as tightly linked and committed to share goals. Can lead to GROUPTHINK
Term
Groupthink
Definition
Extreme cohesion in which members cease to think critically and individually
Ex: Presidential and National Advisory Boards in which members perceive group so positively they do not think they are capable of making a bad decision
Term
Power Over
Definition
The ability to help or harm others; Expressed in ways that help build the status of a person wielding influence
Term
Power To
Definition
The ability to empower others to reach their goals; does not emphasize empowerer's status; work behind the scenes
Term
Disruptive vs. Constructive Conflict
Definition
Disruptive-Marked by COM that is competitive as members vie with each other to wield influence and get their way

Constructive-Members understand that disagreements are natural and can help them achieve their shared goals; builds strong group climate
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