Term
|
Definition
| card games that expose differences in interpersonal needs and interests and perceived interference in satisfying needs and interests resulting in identity based and material based conflicts |
|
|
Term
|
Definition
| inclusion, control, affection |
|
|
Term
|
Definition
| over things that are negotiable-no identity threat |
|
|
Term
|
Definition
| desire to be viewed in positive or atractive light |
|
|
Term
|
Definition
| desire not to be controlled or dominated |
|
|
Term
|
Definition
| maximize positive face and minimize negative face with friendly styles |
|
|
Term
|
Definition
| repairing a damaged face trhough defensive or offensive means |
|
|
Term
|
Definition
-give in
-avoid it
-force or coercion
-assert your legal rights
-negotiation |
|
|
Term
| construction conflict management |
|
Definition
| focus on construction acts that build relationships and solve problems |
|
|
Term
|
Definition
| understand the others needs and how the conflict impacts them |
|
|
Term
|
Definition
| having the skills needed to communicate and negotiate agreeements |
|
|
Term
|
Definition
-what is dominant problem?
-breakdown into smaller pieces
-avoid creating more identity/face issues
-focus on interests-based issues after face issues addressed |
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
| accusing and becoming defensive |
|
|
Term
|
Definition
-focus on other sides problems
-build value
-avoid power plays
-ask questions to get good info
-create many options for deal
-make sure outcomes supports identity and material |
|
|
Term
| opportunities created by conflict |
|
Definition
-facing important problems
-providing tension release
-exposing problem solving alternatives
-strenthening relationships |
|
|
Term
|
Definition
| discussion specifically focuses on the dispute with intension resolving issues |
|
|
Term
|
Definition
| people use conflict to transform attitudes or reconstruct relationship |
|
|
Term
|
Definition
-pre-confrontation
-confrontation
-reaction
-resolution
-post resolution |
|
|
