Term
| What size N.Y Strip do we offer? |
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Definition
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Term
| What size Filet Mignon do we offer? |
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Definition
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Term
| What size Ribeye Steaks do we offer? |
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Definition
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Term
| What size Sirloin Steaks do we offer? |
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Definition
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Term
| What size is our Porterhouse Steak? |
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Definition
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Term
| What size steak is on the Sirloin Salad? |
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Definition
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Term
| Describe the Loaded Chicken. |
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Definition
| A 7 oz chicken breast covered in melted cheese, sliced bacon, sauteed mushrooms, and chives. Served with a side of honey mustard dipping sauce and a side of choice. |
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Term
| Describe the Sirloin Tips. |
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Definition
| 7 oz. of Sirloin Tips, covered in sauteed onions and peppers. |
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Term
| Describe the Hawaiian Ribeye, please include size. |
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Definition
| 12 oz ribeye marinated in our Hawaiian seasonings and garnished with a grilled pineapple. |
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Term
| Describe the Hawaiian Chicken. |
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Definition
| A 7 oz chicken breast covered marinated in teriyaki sauce and topped with a grilled pineapple; served on a bed of rice. |
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Term
| Describe the Chicken Fried Chicken |
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Definition
| Tender chicken breast, hand breaded and fried to a golden crisp, topped with gravy of your choice. White pepper gravy or brown mushroom gravy. |
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Term
| Describe the Chopped Sirloin |
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Definition
| 10 oz hamburger steak, covered with onions and peppers and onion tanglers. |
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Term
| Describe the Pasta Alfredo |
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Definition
| Fettuccine pasta with a garlic Alfredo sauce, broccoli, topped with chopped bacon, tomatoes, and Parmesan cheese. |
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Term
| Describe the Texas House Salad |
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Definition
| A cob style salad (rows of ingredients) topped with carrots, tomatoes, onions, croutons, bacon, cheese, and a sliced egg. |
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Term
| List the ingredients in an Entree Salad. |
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Definition
| Iceberg and romaine mix of lettuce topped with carrots, tomatoes, cheese, onions, half of an egg and croutons. |
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Term
| List the ingredients in the Large Caesar Salad |
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Definition
| Romaine lettuce mixed with Caesar dressing and croutons and topped with parmesan cheese, onions, and 2 egg halves. |
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Term
| List the ingredients in the side salad |
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Definition
| Iceberg and romaine mix of lettuce topped with carrotes, tomatoes, cheese, onions, and croutons. |
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Term
| Which Chicken Entrees have different weights and what are the weights? |
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Definition
Chicken Alfredo: 6 oz
Combo Alfredo: 3oz |
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Term
| How many shrimp are served on the Lunch Shrimp? (fried or grilled) |
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Definition
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Term
| How many shrimp are served on the Shrimp Salad? (lunch or dinner) |
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Definition
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Term
| How many shrimp are served on the Combo Meals? |
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Definition
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Term
| How many shrimp are served on the Dinner Shrimp? (fried or grilled) |
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Definition
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Term
| How many shrimp are served on the Shrimp Alfredo? |
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Definition
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Term
| How many shrimp are served on the Combo Alfredo? |
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Definition
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Term
| How many ribs are served on the Half Order? |
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Definition
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Term
| How many ribs are served on the Full Order? |
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Definition
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Term
| How many ribs are served on the Lunch Order? |
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Definition
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Term
| How many ribs are served on the Combo? |
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Definition
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Term
| How many chicken strips are served on the Kid's Chicken Finger? |
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Definition
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Term
| How many chicken strips are served on the Fried Chicken Salad? |
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Definition
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Term
| How many chicken strips are served on the Lunch Chicken Finger? |
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Definition
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Term
| How many chicken strips are served on the Dinner Chicken Finger? |
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Definition
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Term
| How much does each Pork Chop weigh? |
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Definition
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Term
| How is the Pork Chop entree served? |
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Definition
| A single 8 oz or double (2 8oz chops) topped with onion tanglers and served with a side of golden barbeque sauce. |
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Term
| Are our Ribs pork or beef? |
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Definition
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Term
| What comes on a loaded Baked Potato? |
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Definition
| Butter, sour cream, cheese, bacon chives. |
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Term
| If a guest orders a Sweet Potato, what should you do? |
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Definition
| Ask if they would like it loaded with butter and brown cinnamon sugar. |
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Term
| Appox. how many ounces are served on the lunch portion of Catfish? Dinner? |
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Definition
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Term
| List the 10 Appetizers that are on the menu and the number of pieces where applicable. |
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Definition
1. Onion Tanglers
2. Onion Blossom
3. Fried Pickles (10)
4. Fried Green Beans
5. Cheese Sticks (8)
6. Cheese Fries
7. Southwestern Eggrolls (6)
8. Trail Potatoes
9. Chicken Nachos
10. Boneless Chicken Wings Hot, Mild or Honey BBQ |
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Term
| What sauce is served with the onion tanglers and onion blossom? |
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Definition
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Term
| What sauce is served with the southwestern eggrolls? |
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Definition
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Term
| What sauce is served with the Fried Pickles? |
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Definition
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Term
| What sauce is served with the Cheese Fries? |
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Definition
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Term
| What sauce is served with the Cheese Sticks (8)? |
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Definition
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Term
| What sauce is served with the Boneless Wings? |
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Definition
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Term
| What sauce is served with the Fried Green Beans? |
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Definition
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Term
| What sauce is served with the Trail Potatoes? |
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Definition
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Term
| List the salad dressings that we serve. |
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Definition
1. House Dressing
2. Spicy Ranch
3. Hidden Valley Ranch
4. Lo fat Ranch
5. Balsamic Vinaigrette
6. Raspberry Vinaigrette
7. French
8. 1000 Island
9. Bleu Cheese
10. Italian |
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Term
| How is the blacken tilapir served? |
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Definition
| Sauteed with Cajun Seasonings and topped with tortilla chips and a side or corn bean salsa, served with a side of choice. |
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Term
| Is there an up-charge to add soup to a dinner entree? |
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Definition
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Term
| What is the up-charge to add a salad (or soup) to a lunch entree? |
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Definition
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Term
| Is there an up-charge to sub a side for a salad? |
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Definition
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Term
| Is there an up-charge to sub a salad for a side? |
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Definition
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Term
| What type of beverage products do we serve? Name each beverage. |
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Definition
Coke Products:
1. Coke
2. Diet Coke
3. Mr. Pibb
4. Sprite
5. Minute Maid Lemonaid
6. Hi-C Fruit Punch |
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Term
| What is the soup on the menu? List the toppings. |
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Definition
| Loaded Baked Potato; cheese, bacon, chives. |
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Term
| What is the up-charge to add bacon & cheese to fries? |
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Definition
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Term
| What three kinds of cheese do we offer? |
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Definition
| Cheddar, Pepper-Jack & Swiss |
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Term
| What comes on a Montana Burger? |
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Definition
| Lettuce and tomato, along with the bacon, BBQ, cheese, and Tanglers. |
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Term
| How many ounces are our burger entrees |
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Definition
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Term
| What comes on the Philly Steak sandwhich? |
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Definition
| Sauteed Peppers and Onions, Mushrooms and Swiss cheese; served on a Hoagie bun |
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Term
| What does a normal burger set consist of? |
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Definition
| Lettuce, onions, pickles, and tomato. |
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Term
| What are the veggie toppings for a chicken sandwich? |
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Definition
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Term
| Describe the chicken nacho, and the ingredients included. |
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Definition
| Crispy nacho tortilla chips covered in a blend of cheeses, refried beans, chicken, rice and chipotle sauce, and topped with lettuce, diced tomatoes and sour cream, with jalapenos on the side. |
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Term
| Give the menu description of each of the following: Well Done, Medium Well, Medium, Medium Rare, Rare. |
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Definition
Well Done: cooked throughou
Medium Well: thin pink line
Medium: warm pink center
Medium Rare: warm red center
Rare: cool red center |
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Term
| List 3 desserts on the menu. |
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Definition
1. New York style cheese cake
2. Ultimate Brownie Sin-Sation
3. Bread pudding |
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Term
| Briefly describe the New York style cheese cake. |
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Definition
| toppings include raspberry, chocolate or caramel. |
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Term
| Briefly describe the Ultimate Brownie Sin-Sation. |
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Definition
| warm chocolate brownie, topped with ice cream, whipped cream, and a cherry. Then drizzled with chocolate syrup. |
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Term
| Briefly describe the Bread pudding. |
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Definition
| Topped with house made praline sauce and sprinkled with cinnamon sugar mixture. |
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Term
| When should peanuts be removed from the table? |
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Definition
| When closing the restaurant or if the customer is allergenic. |
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Term
| When do you deliver rolls to the table? |
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Definition
| With the salads or after the appetizer. |
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Term
| What portioned condiment do you take out with Catfish? |
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Definition
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Term
| What portioned condiment do you take out with Ribs? |
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Definition
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Term
| What portioned condiment do you take out with Blackened Tilapia |
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Definition
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Term
| What portioned condiment do you take out with Fried Shrimp |
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Definition
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Term
| Which condiment do you portion for sweet fries? |
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Definition
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Term
| Which condiment do you portion for Pork Chops? |
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Definition
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Term
| Which condiment do you portion for Chicken Strips? |
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Definition
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Term
| List the 9 sides listed on the menu. |
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Definition
1. Fried okra
2. French Fries
3. Sweet Potato Fries
4. Mashed Potatoes
5. Baked Potatoes
6. Sweet Potatoes
7. Sauteed Mushrooms
8. Steamed Vegetables
9. Green Beans |
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Term
| List 2 sides we offer that are not listed on the menu. |
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Definition
1. Rice Pilaf
2. Onion Tanglers |
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Term
| List the 7 meals on the kid's menu. What comes with them? |
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Definition
1. Mesquite Grilled Chicken
2. Chicken Fingers
3. Bite sized sirloin tips
4. Grilled Cheese
5. Mini Corn Dogs
6. Mac and cheese
7. Kid Lonesome burger
(comes with side item & drink) |
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Term
Which of these come with a salad?
Loaded Chicken
JT's favorite steak, Pan Seared Tilapia, Full Order of Smoked Ribs, Lunch 6oz Sirloin, Colton's Combo Meals |
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Definition
| JT's favorite steak, Full Order of Smoked Ribs, Colton's Combo Meals |
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Term
| How long do you cook rolls for and what temperature? |
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Definition
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Term
| Do you offer a side choice with the sandwiches? |
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Definition
| No, but there is no up charge for a different side item |
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Term
| What is the delivery goal time for lunch? Dinner? |
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Definition
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Term
| What do you always ring up first? |
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Definition
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Term
| How many rolls do you bring to a table of: 1, 2, 3 & 5? |
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Definition
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Term
| In what order are the members of a party served? |
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Definition
1. Small child
2. Middle aged woman
3. Young woman
4. Middle age man
5. Young man |
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Term
| From what side of the guest are meals served? |
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Definition
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Term
| From what side are empty plates removed? |
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Definition
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Term
| What is meant by "flagging your table?" When is it done? |
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Definition
| Flagging your table is done as soon as you greet your table, by putting either coasters, or napkins in front of your guests to show you have greeted the table. |
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Term
| How many seconds do you have to acknowledge your guests once they have been seated? |
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Definition
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Term
| What is the maximum delivery time on the drink order? |
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Definition
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Term
| What is the amount of time you have to do the first check back? |
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Definition
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Term
| What is the time limit for the payment process? |
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Definition
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Term
| When the customer pays with cash what is your response? |
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Definition
| I'll be right back with your change. |
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Term
| When do you make the dessert suggestion? |
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Definition
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Term
| What is the significance of ringing up apps and apps as entrees correctly? |
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Definition
| Appetizers come out before the meal, and have more of a priority. Ringing them up correctly ensures that the cooks know it needs to be cooked quickly. |
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Term
| List 5 ways to increase your check average. |
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Definition
1. Offer flavors in drinks
2. Offer specific appetizers
3. Offer specific desserts
4. Offer loaded for baked potatoes, fries, or steamed broccoli
5. Offer to add a salad or soup to their entree |
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Term
| What is the rule about tray jacks? |
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Definition
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Term
| What happens when a customer walks out without paying? |
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Definition
| The server is responsible |
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Term
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Definition
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Term
| Who do you talk to on the cook's line when you have a problem? |
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Definition
| The manager on the line, or the expo cook |
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Term
| At what times are employees not allowed to exit the restaurant? |
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Definition
| 11a.m. - 2p.m. & 5p.m.-9p.m. |
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Term
| Under what circumstances do we offer complimentary coffee? |
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Definition
| After the meal, for example with a dessert, if they paid for a drink. |
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Term
| How far away from your shoulder and head is a large trap carried? |
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Definition
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Term
| Define the pivot point system and give its significance |
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Definition
| The pivot point system is the direction we take orders from at our tables. We start with seat 1 (the person on the outside of the booth, and left side of booth or table) and work our way around. This lets the other servers/food runners know where to begin passing out food. |
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Term
| What are the 10 steps of service |
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Definition
1. Greet Your Guests
2. Pour and Deliver Beverages
3. Take Entree Order
4. Serve the Appetizers or Salads
5. Serve the Meals and Prebus
6. Check Back Within 3 Minutes
7. Offer Dessert and Coffee/Present Check
8. Return with Check within 3 Minutes
9. Say Good-Bye and Invite them back
10. Complete Final Bussing and Reset Table |
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Term
| Define pre-bussing and give the significance. |
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Definition
| Pre-bussing is getting any plates out of the guest's way when they are finished. This gives the guest more room and speeds the bussing process in order to seat more efficiently. |
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Term
| What is the last thing you do after the guest pays their check? |
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Definition
| Thank them and invite them back |
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Term
| When you have a re-cook, what is the process? |
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Definition
| Write a re-cook ticket indicating server's name, table number, what the re-cook is supposed to be. Then give this to the expo cook. Always tell a manager about the recook. |
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Term
| List 5 things you can do to keep busy when your tables are caught up. |
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Definition
1.Detail Your Section
2. Refill Items such as Lemons, Butter, Ice, ect...
3. Run Food
4. Buss Tables
5. Help fellow employees |
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Term
| What is the policy on employee take-outs? |
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Definition
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Term
| What is the employee drink policy. |
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Definition
| Employees must use a glass, not a styrofoam and are not allowed to take on home without paying. No specialty drinks or root beer. |
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Term
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Definition
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Term
| When a spill occurs what are you required to do? |
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Definition
| Have someone stand near the area of the spill and put up a wet floor sign. Clean the area with towels or mop. |
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Term
| What percent of sales do you claim? |
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Definition
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Term
| Describe the uniform policy. |
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Definition
| Blue jeans, Colton's t-shirt tucked in, black belt, and black slip resistant shoes. |
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Term
| Describe the cell phone policy |
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Definition
| Phone should be off before entering the building. If you are in uniform you are not to be on the phone. Employees caught will have their phone taken away and returned at the end of the shift. If persistent more stringent measures will be taken. |
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Term
| What is the proper way to answer the phone? |
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Definition
| Colton's of Russellville. This is Allissa. How may I help you? |
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Term
| The lunch menu is available when? |
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Definition
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Term
| Describe what to do if you run a credit card on the wrong table. |
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Definition
| The printer will print off two copies of the voided amount, take this to the guest, and explain what you did wrong. Apologize and assure them tat it will take 2-3 business days for it to be automatically removed. |
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Term
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Definition
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Term
| What types of Red wine do we offer? |
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Definition
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Term
| What types of White wine do we offer? |
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Definition
| Pinot Grigio & Chardonnay |
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Term
| What types of Blush wine do we offer? |
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Definition
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Term
| What types of Margaritas do we offer? |
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Definition
| Classic Lime & Strawberry Mango |
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Term
| What types of Imported Beer do we offer? |
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Definition
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Term
| What types of Domestic Beer do we offer? |
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Definition
| Bud Light, Budweiser, Coors Light, Miller Light. |
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Term
| Are guests allowed to order alcohol without ordering food? |
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Definition
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Term
| What two wines are kept in the office? |
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Definition
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Term
| At what age do we ID our guest? |
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Definition
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