Term
| Define Communication(3 parts) |
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Definition
the process whereby one individual stimulates meaning in the mind of another through verbal or nonverbal means
1. Comm is a process it is on going
2. Comm is the stimulation of meaning(not transfer)
3. comm is both verbal and non verbal |
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Term
| List the 8 propositions about interpersonal comm |
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Definition
1. Comm has both verbal and non-verbal components
2. you can't not communicate
3.Comm expresses both content and relationships
4.Meaning are in people ex. love
5.Comm is irreversible
6.comm is a neutral tool
7.comm is a learned skill
8. Comm takes place in the physical and psychological contexts |
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Term
| Explain the reason why some people experience communication apprehension |
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Definition
inadequate reinforcement- talking is discouraged
learned helplessness- unpredictability makes you give up
Poor skill development
Inadequate or poor models |
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Term
| Describe ways to manage,reduce or overcome the fear of communicating |
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Definition
Systematic desensitization
cognitive restructuring
positive self talk |
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Term
| Systematic desensitization |
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Definition
| association of speaking with happy things |
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Term
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Definition
| changing unrealistic beliefs |
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Term
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Definition
| info belonging to your culture as a whole |
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Term
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Definition
| info gathered overtime through research. your own accumulation |
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Term
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Definition
| specific info belonging to another person. must cite if used |
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Term
| what are the 5 steps of listening |
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Definition
1. Receiving
2. Understanding
3. Remembering
4. Evaluating
5. Responding |
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Term
| List the 3 contextual barriers to listening |
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Definition
1. Location
2. Cultural Differences
3. Gender Styles |
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Term
| Strategies for becoming a better listener |
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Definition
-Adapt to the speakers delivery
-Listen with your eyes as well
-Monitor your emotional reaction to a message
-Avoid jumping to conclusions
-Be a selfish listener
-Listen for major ideas
-Identify listening goals |
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Term
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Definition
| Purposeful asking and answering of questions between two parties |
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Term
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Definition
| An interview in which all questions are asked by the interviewer |
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Term
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Definition
| An interview where both parties ask questions |
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Term
| What are the steps you should take when preparing and interview? |
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Definition
-Decide on a purpose
-Choose and interview structure
-Generate topics for interview
-construct your schedule of questions
-examine questions for language problems |
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Term
| List the four types of interviewing probes |
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Definition
1. Nudging ex. "go on"
2. Restatement ex. "what I meant was.."
3. Summary- recaps thought of respondent
4. Closing ex. "I'd like to move on to.." |
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Term
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Definition
Using
-speedy or guessing questions
-irrelevant or offensive content
-leading questions
-ambiguous phrasing |
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Term
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Definition
| ex. "Did you go to Ut because of the strong athletic program" |
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Term
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Definition
| asking two or more questions back to back |
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Term
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Definition
| ex. youre going to the game, aren't you? |
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Term
| List the indicators of a team that is doing well |
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Definition
-Themes and identity ex. uniforms
-Enthusiasm and Energy
-Event driven history
-Personal Commitment
-Optimism
-Performance results |
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Term
| list the common reasons that teams fail |
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Definition
-unclear Goals
-Changing objectives are poorly communicated
-lack of personal accountability
-having the wrong people
-not prioritizing
-misunderstanding of roles
-unhealthy conflict
-bad management
-no reward for team work |
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Term
| Explain the 7 types of leaders |
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Definition
-assigned leader- chosen officially
-democratic- wants to reflect teams wishes
-social- primarily focus to maintain social harmony
-laissez faire- no leadership skills
-task- role is to ensure task are done
-emergent- informal; rises from the group
-participative- consider team input before making decision |
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Term
| List the five criteria for building team cohesion |
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Definition
1. Share similar goals
2. Have a common enemy
3. Spend time on both task and non-task activities
4. work at respecting and trusting one another
5.Have a series of successful experiences |
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Term
| What is social loafing and how can we avoid it |
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Definition
Social loafing- let others do the work
1. make work more interesting
2. make work identifiable
3. manage team process |
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Term
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Definition
| Informed and deliberate agreement |
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Term
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Definition
| doing what is easiest or what the majority wants |
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Term
| List 3 things that can be done prior to meeting to make it more effective |
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Definition
1. Establish goal for meeting
2.Create the right environment
3. People should be prepared |
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Term
| Explain the definition of leadership in 4 parts |
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Definition
1. Leadership is a process and is ongoing
2. Dynamic and interactive
3.Involves influence
4.is purposeful |
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Term
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Definition
| uses system of rewards and punishments to exert inlfuence |
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Term
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Definition
| gains influence by a process that appeals to the followers ideals and belief in a higher purpose to spur change |
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Term
| Situational Leadership theory |
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Definition
| matches appropriate leader behaviors based on the readiness level of followers |
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Term
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Definition
| the right type of leader should be selected for a particular situation |
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Term
| How do you judge the credibility of a website source |
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Definition
Authority
accuracy
objectivity
currency (date of site)
diversity |
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Term
| What are the three rules for communicating research in your presentation |
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Definition
1. Make sure you mention all your sources in your presentation
2. Anytime you introduce a new oral citation into your presentation you must provide a rationale as to why the source you have chosen is credible
3. After introducing a particular oral citation, you don't need to include a rational the next time you introduce the same oral citation |
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