C. Style sheet  

Blueline - final proof copy for client's approval before printing Brownline - no such thing

Printer Proposal - not an accurate term

1) The regular coming together of large groups of individuals, generally to discuss a particular subject.   will often last several days and have several simultaneous sessions.

Euro Term
Lasts several days

Congress

1) The regular coming together of large groups of individuals, generally to discuss a particular subject.  A congress will often last several days and have several simultaneous sessions.  The length of time between congresses is usually established in advance of the implementation stage and can be either pluri-annual or annual.  Most international or World congresses are of the former type while national congresses are more freqently held annually. 2) Meeting of an association of delegates or representatives from constituent organizations. 3) European term for convention.

A double room in the United States refers to ?

a) One adult in a room with two beds

b) Two adults in a room with two beds

c) Two adults in a room with double, queen or king size bed

d) Double credit for hotel rewards

C.) rooming list

should include:

Key Event Contacts (Including Meeting Manager and Staff), Billing Instructions (Financial), & Event profile (including Objectives)

·        Food is plated in the kitchen and placed before the guest.

·        Food is served from the left, beverages from the right, and all items are removed from the right.

This is generally the service used for banquets.

b.) 2.15

Divide by 10

Bill of Lading

(B/L)

·        A document that establishes the terms of a contract between a shipper and a transportation company under which freight is to be moved between specified points for a specified charge.

Usually prepared by the shipper on forms issued by the carrier, it serves as a document of title, a contract of carriage, and a receipt of goods.

·        Servers offer a variety of both hot and cold hors d’oeuvres on platters to guests at receptions.

·        A style of table service where guests serve themselves from platters presented by the server.

Specialized in-room service offered by a hotel.

Carnet

(carnay)

Delivery of exhibit materials from the dock to an assigned exhibit space, removing empty crates, returning crates at the end of the event for recrateing, and delivering materials back to dock for carrier loading.

Now called - materials handeling.

·        Food is brought to the table on a tray, presented to the host, who either cuts the food him/herself or chooses to have it done by the server away from the table.

·        Vegetables are placed in bowls on the table for guests to serve themselves.

Often referred to as Family-style.

FAP or AP

Full American Plan

or

American Plan

(interchangeable)

Freight Forwarder

·        An independent business which handles export shipments for compensation.

Colloquium

Characteristics - academic, research, informal

Registration

Fee

·        Foods are cooked at tableside. 

·        Servers put them on platters and present platters to guests seated at dining tables. 

Guests serve themselves.

A wine steward, expected to have an extensive knowledge of wines and their suitability with various dishes. 

Statistical characteristics, such as occupation, purchase budget, purchase intentions, and income level are important when determining goals and objectives of a meeting or event. These characteristics are referred to as?

a) Needs analysis

b) Adult learning characteristics

c) Demographics

d) Learner outcomes

4- The Certified Meeting Professionals Conclave, held annually by the Convention Industry Council, refers to what type of meeting?

a. a gathering of a group with shared or special interests
b. a participatory meeting designed for discussion, fact finding, problem solving and consultation
c. a meeting of several people for intensive discussion
d. lecture and dialogue allowing participants to share experiences in a particular field under the guidance of a discussion leader

A.

FROM THE CIC Conclave Website:

What is 2009 Conclave? Conclave is the industry’s only exclusive meeting of CMPs. The CIC CMP Conclave is a very unique event for certificates who wish to contribute to their profession. The Conclave provides many opportunities for CMPs to build relationships and partner with other meeting professionals. CMPs also enhance their professional expertise by participating in exam development, attending educational sessions and networking with fellow CMPs.

color code

* Designate only one person to update; color code paper or text to indication section change; Maintain distribution list for updates; Date each new version as released and distributed

This is an intense, often hands-on learning experience in which a limited number of attendees participate directly in learning a new skill or tackling an issue.

Workshop

* intensive * hands-on

What should your registration be for a meeting with 100 attendees, room rental of $1000, A/V of $500, speaker honorarium of $500 and F&B of $15 per person?
a) $50
b) $45
c) $40
d) $35

When developing the objectives for your program, SMART objectives are recommended. SMART stands for?

a) Specific, Measureable, Attainable, Relevant, Time-based

b) Selective, Measureable, Achievable, Relevant, Time-based

c) Specific, Measureable, Attainable, Related, Timely

d) Selective, Meaningful, Achievable, Relevant, Tested

Which of the following is not a characteristic of a congress?

a) Conducted when convenient with little regularity

b) Several days in duration

c) Has several simultaneous sessions

d) Usually large group

c.) 3 months

* CIC 8th Ed. P. 360

d) limited space

PMM 5th Ed. P. 408

C) 20

* One registration clerk per 100 expected attendees

Your office is in Washington D.C. and your meeting is being held in San Francisco.  The shipment going to your meeting is large, heavy and contains unusually-sized packages and crated materials.  Your shipment will be ready to send 45 days prior to the meeting.  What is the least expensive way to ship these materials?
a) Air freight
b) Van Lines
c) Parcel Delivery
d) Common Carrier

B

Air Freight - (FedEx/UPS/DHL etc.) appropriate for smaller, high value, last minute
Common Carrier - truck or partial truck loads, no guarantee on time of delivery etc
Van Line - any size crated or un-crated items and will generally guarantee del. date

What would this date be in the United Kingdom:

 07/06/05

Site refers to the venue/facility, destination refers to the city/location/region and venue refers to the facility/property.

I have no idea how this is different from the US.

No Awards - 2 hours

With Awards - 4 hours

ADA mandates that reasonable accommodation must be made to allow the participation of a qualifies person with a disability in a meeting.

What is the standard width for a single doorway by ADA Standards?

What is the standard width for a double doorway by ADA Standards?

Single - 32" wide

Double - 48" wide

Lecturn - stand upon which a speaker may rest notes or books. May be “standing,” which rests on the floor, or “table-top” which is placed on a table. Often confused with PODIUM.

Podium - Raised platform where a speaker stands when delivering his or her remarks. 

* A speaker can stand on a podium but NOT a lectern  

A Standard Booth may also be refered to as which:

a) perimeter booth

b) peninsula booth

c) linear booth

d) island booth

Which of the following means "closest to audience"

a) downstage

b) upstage

Where on a stage should an American Flag be placed? 

Stage Left

Stage Right

Stage Center

What is comfortable meeting room temperature?

a) 62 - 66 degrees

b) 66 - 70 degrees 

c) 70 - 74 degrees

Podium or Lectern?

[image]

As a service to exhibitors, a trade show manager wishes to maximize lead retrieval during a trade show. Which of the following technologies would be MOST effective in achieving this objective?

a) providing a print out of registrants

b) using an audience response system

c) using name badges with a magnetic strip

d) providing a floppy disk of the participants information

C

Rationale: A magnetic strip on a name badge is the most effective lead retrieval method to use during a trade show since this provides exhibitors with an electronic demographic profile of the attendees who stop by the booths. This also gives the attendees profiles which can be used to qualify potential buyers.

Distortion of a projected image on a screen, where the image is wider on top and narrower on bottom.

The image distorts from a rectangle into a trapezoid because the projector is above or below the center point of the screen; either the top or the bottom become wider because it is further away from the lens. To adjust for keystoning, the top of the screen can be tilted a little, either forward or back.  Many data projectors allow you to tilt the lens to solve the problem.

At a small meeting of 15 persons, you wish to have participants share their expertise with each other. Your BEST choice for a speaker is:

a) expert from the same field

b) a panel of experts

c) facilitator

d) a company executive

C

A facilitator is defined as "an expert who guides discussion and/or decision making in small groups." A facilitator is knowledgeable in the field and an expert in collecting and gathering from participants, regardless of group size, their own pool of knowledge and experience, which adds to the value of the presentation for all people involved in the discussion.

You are conducting a series of six educational seminars during your 3-day meeting. The MOST effective procedure to evaluate each seminar is to:

a) ask attendees to complete forms at the end of the 3 day meeting

b) ask attendees to complete forms at the end of each session

c) ask attendees to complete forms at the start of the final session

d) send an electronic form after the meeting

B

The first step in determining subject matter content and the appropriate educational approach to a successful meeting is to:

A. appoint a comprehensive planning committee

B. establish meeting objectives

C. develop a financial budget

D.select speakers

B

Rationale: Establishing a meeting objective is the correct answer as it determines the type of subject matter required for the meeting. Speakers, planning committees, and budgets contribute to the meeting, once the objectives and goals of the meeting have been established.

For the past several years, the meeting professional has planned an annual business meeting of 500 attendees. To begin negotiation for the upcoming meeting, the meeting professional's MOST important

reference should be the:

A. Top 3 desired locations for the meeting

B. Room rates at comparable hotels for the past several years

C. Post-event reports for the past several years

D. Goals and objectives of the meeting

C

Rationale: The final outcome of negotiations is based on the quality and total value of the business. This would include room revenue, food and beverage revenue as well as occupancy pattern, total room nights and other ancillary avenues of revenue.

The Convention and Visitors Bureau may assist the meeting professional in all of the following areas EXCEPT:

A. supplying a list of possible venues

B. recommending a particular company in the area

C. scheduling site inspections and  appointments with possible outside vendors

D. supplying on-site registration support services to the meeting professional during their convention

B.

It is the responsibility of the convention visitors bureau to remain bipartisan. The convention bureau, however, will provide sufficient information for the meeting professional to make a decision.

The meeting professional has hired an official general services contractor (GSC) to provide services to the exhibitors and to coordinate these with the convention center. Under normal

conditions, the official contractor provides all of the following services EXCEPT:

A. pipe and draping the entire exhibit area

B. Designing the exhibitor prospectus

C. preparing an exhibitor floor plan

D. Contracting required specialty

subcontractors

B.

Rationale: The Exhibitor Prospectus is a marketing tool used by the meeting professional. It contains essential information for exhibitors to encourage their participation in a tradeshow, (i.e.: attendee demographics, and past years’ attendance numbers) While the GSC will contribute pieces to the Prospectus (i.e. exhibit hall floor plans), and it is the responsibility of the Meeting Professional to collect and produce this document.

Video and audio is trasmitted from an orbiting

satellite to a receiving dish through:

A. a downlink

B. an uplink

C. point-to-point

D. streaming media

A.

Rationale: Originating from a broadcast studio, the data stream carrying video, audio, and other data is sent via uplink to an orbiting satellite, where it is transmitted back down via downlink to waiting receiving satellite dishes anywhere on Earth.

A common carrier is a:

A. portable device used to carry freight from the facility entrance to the meeting rooms

B. freight service used to move materials within the facility

C. parcel post company engaged in carrying goods over state boundaries

D. transportation company that handles crated materials

D.

Motor freight common carriers handle materials that are in crates or cartons, in either less-than-truckload or truckload quantities.

To comply with the Americans with Disabilities Act

(ADA), a law in the United States of America, which

of the following is MOST important in

accommodating attendees with disabilities at an

offsite event?

A. Grouping attendees using wheelchairs at one hotel to expedite transportation.

B. Assuring that the venue has a ramp.

C. Giving attendees a chance to indicate any special needs on the registration form.

D. Renting a special van with a hydraulic lift.

C.

Hotel and meeting registration forms should include a section for attendees with disabilities to identify themselves and to describe the accommodations that are needed prior to arriving for the meeting.

After a scientific session, a speaker complains about the A/V setup, specifically mentioning the keystoning. This phenomenon refers to the:

A. loss of image brightness

B. distortion of the image

C. distance between the head table and the screen

D. tendency of the slide image to quiver

On the opening day of your convention, several picketers are demonstrating against your organization in front of the convention center where you are holding your meeting. The picketers are shouting derisive comments at your attendees as they arrive. You should:

A. notify the police and ask them to arrest the picketers

B. notify convention center security to order the picketers to leave the premises

C. continue your meeting schedule and provide controlled opportunities for the picketers to express their opinions

D. confront the picketers and courteously request that they not disturb your meeting

According to the CIC, Option C is the most appropriate way to handle this situation. The meeting will continue as planned and scheduled if the demonstrators are given opportunities to express their opinions. The most effective way to reduce hostility would be to provided controlled opportunities for the protestors/group to voice its opinions. One way in which this can be handled would be to allow the protesting organization to set up tables where they can put out literature supporting their cause.

(This is ridiculous!)

Convention Industry Council Manual, 8th Edition, Copyright 2008; Chapter 15: Risk Management, Pg 151

A significant number of your attendees have indicated on their registration form that they are wheel-chair bound.  Which of the following is the most effective method to facilitate their check-in to hotels and onsite registration?

a) Have general service contractor build a handicap accessible registration counter as well as temporary lower counter near the hotel front desk

b) Require wheelchair-bound attendees to bring along a non-disabled person to assist with registration and hotel check-in

c) Make no changes or accommodations for these attendees

d) Provide clipboards at hotel check-in and registration

A hearing impaired attendee has identified himself on the registration form; you are required by the ADA to?

a) Provide a sign language interpreter

b) Contact the attendee to determine his specific needs

c) Provide audiotapes of all programs

d) Provide front-row reserved seating at all programs to facilitate lip-reading

An example of social responsibility onsite at a meeting is?

a) Distributing meeting materials in plastic bags
b) Using paper tickets for all events
c) Providing bins to collect recyclable materials
d) Encourage attendees to rent cars individually

0

TRICK Q - no ADA in Europe!

Bathroom doors should open _______

inward

outward

ALD Assistive Listening Device 

Statistical characteristics (age, occupation & income) are important in determining the goals & objectives of a meeting.  These characteristics are refered to as:

Needs Analysis

Adult Learning Characteristics

Demographics

Leaner Objectives

Demographics

One of the reasons that it is important to determine the goals & objectives of a meeting prior to doing anything else is:

a) goals & objectives should be intergrated throughout the planning process

b) most attendees do not need to demonstrate ROI to their organization

c) program content does NOT rely on the meetings objectives

d) logistical planning should come before the strategic process

It is LEAST important to share goals & objectives of the meeting with:

attendees

speakers

facitlity

other organizations

Focus Groups

Surveys/Questionaires

Sampling/Phone interviews

Educational Programming Committees

Objectives must follow either the SMART or PLAN acronym

What does each stand for?

SMART - specific, measureable, attainable, relevant, time-based

PLAN - possible, listed, assesable, numerical

D.

Reason:  objectives should measure such things as acquisition of knowledge, change in attitude, development of psychomotor skills, and enhancement of thinking skills.

However,  Each learning objective must contain what attendees will learn or what skills they will master as a result of participation; a description of the session, including format, speaker, time frame, resources/technology used, etc.; and measurable outcomes including CEUs/certification/licensing* info and intangibles

D - Institute

def: In-depth instructional meeting providing intensive education on a particular subject.

C. 20 minutes

* Remember to schedule 10 minutes of break for every 50. 

Each 50 - round up to the next 10.

D. before, during & after

before - needs assesment

during - evals while it is fresh in everyones mind

after - evals after ppl have had time to consider

A.  To Insure Prompt Service

P.S.  this is nonsense, it would be TEPS  because it would be ensure, not insure

C

D

A - Group Rooming list

(Financial information i.e. - master signers, etc)

1) offer

2) acceptance

3) consideration

CIC p72

1) review contract language

2) file a claim

1) Include all printing for marketing & onsite materials

2) Solicit 3 bids

3) Provide comprehensive printing specifications

Which are the least & most expensive:

Perfect Binding

Spiral Binding

Saddle Stitch

Most $ - Perfect

Least $ - Saddle Stitch

B - Developing the Budget

*Budgeting is the first step for Printing only.

Everywhere else it is Objectives.

What do meeting managers most commonly use the internet for?

a. Communication

b. Review of hotel sites

c. Online RFPs

d. Research (destinations, locations, etc)

What is the most important objective/use for a meeting's website?

a. Registration

b. Sell booths/sponsorships

c. Generate press coverage

d. Increase attendance

C

A.

C

D

B

A