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CMN Test 3
Unit 3
92
Communication
Undergraduate 2
11/29/2010

Additional Communication Flashcards

 


 

Cards

Term
Speech exchange Systems
Definition
systems governing the exchange of utterances, formal debate, ceremonial events vs. conversations
Term
Turn Taking in Conversation
Definition
underlying structure that governs order and length of speaking turns
Term
Turn Construction
Definition
How we perform/ construct and perceive speaking turns of various lengths.
Term
Transition Relevant Place
Definition
The place where a transition to a new speaker would be relevant (potential end of a turn)
Term
Turn Allocation
Definition
How we decide whose turn it is to talk
Term
3 ordered techniques of turn selecting
Definition
The current speaker selects the next speaker The current speaker continues talking A listener self-selects themselves as the next speaker
Term
Priority Ordering
Definition
At each TRP, one of these three techniques can happen
Term
Signals for turn-taking
Definition
Paralinguistic Language: end of sentence there is a little "hah!"
Keinisic Behavior: gaze, eye contact
Term
Gaps and OVerlaps
Definition
Gap between speakers is typically no different than the gap between two words
Term
Overlaps localized at TRP's
Definition
considered rude
Term
turn extension preferences
Definition
story preface, incompletion marker (if or since)
Term
Adjacency Pairs
Definition
Two utterances produced by two different speakers that form a pair with sequentially ordered parts

Second pair part is conditionally relevant on the first, once you hear the first you expect the second

If second occurs it will be seen as the second to the first

If it doesn't occur, it is seen as officially absent
Term
Question-Answer
Definition
What time is it?
Six O'clock
Term
Offer Acceptance/Refusal
Definition
Lets go to a movie
Ok/I have an exam tomorrow((Relevant to first by being seen as second part to the first)
Term
Complexities ( Insertion Sequence)
Definition
May I have a bottle of Sam Adams Fpp1
Are you 21 Fpp2
No Spp2
No Spp1
Term
Complexities (Pre-Request)
Definition
Do you have any apple pie Fpp
Yes
Id like a piece (request)
Term
Complexities (Pre-Invitation)
Definition
Whatcha doin tonight? (Question/Pre-Invitation)
Nothin
Wanna come over? (Invitation)
Term
Openings (Greeting-Greeting)
Definition
Hi FPP
Hello There SPP
Term
Openings (Summons-Answer)
Definition
Obligates A or B to talk again

Jim? FPp
Yeah? Spp
or
Mom?
What?
Term
Openings (Telephone Greetings)
Definition
Hello
Hello
Oh Hi
Term
Interractional Problem of Closing
Definition
Dont want convo to drag so we need to know when to end them.
Getting convo to close at appropriate time
Knowing how and when to close
Term
Closing Closing
Definition
Goodbye
Goodbye
Term
Pre-Closing
Definition
Not for sure
Well...
Alright...
Doesn't produce new topic but doesn't add to old
Justify closing: well, I gotta get going
Term
Logographic
Definition
Elements in system correspond to morphemes - Hyroglyphics
Term
Phonographic
Definition
Elements in system correspond to sounds, in alphabetic systems, letters correspond to sounds or phonetic segments
Term
The idea of writing is spread through
Definition
Adaptation
Term
Spread of Writing Caused
Definition
Religious Activity, Increase government Bureaucracy, Increase Commercial Acivity
Term
Johanes Gutenburg
Definition
Accredited with printing press, first person to make it work, not first person to think of it
Term
Impact of Printing
Definition
Mass written Communication, mass literacy
Term
Future of print media
Definition
No body really knows, kids still read to daily
Term
Line of Inventions
Definition
Printing Press - Telegraph - Telephone - Radio - Television
Term
Purpose of Telegraph
Definition
allowed the railroads to signal trains ahead
Term
Telephone
Definition
Initially thought of as an enhanced telegraph, first thought was to use it to broadcast media, second thought was for mouth to mouth communication, Diffusion: everyone has a telephone now
Term
Telephone
Definition
Initially thought of as an enhanced telegraph, first thought was to use it to broadcast media, second thought was for mouth to mouth communication, Diffusion: everyone has a telephone now
Term
Radio
Definition
Also thought of as an improvement of the telegraph, send things without expensive wires, first idea is manufactures put out programming, second thought was common carrier model, final idea was advertising
Term
Television
Definition
Advertiser supported, public ownership: shared amongst the community,gov't control: popular for less developed countries.
Term
Computer and Internet
Definition
Originally developed for email within a big company, Because its Time
Term
Technological Determinism
Definition
Stresses role of CMN technologies in governing content and effects of CMN
Term
Initial Plausibility
Definition
Media is the Message, not what you broadcast but how you broadcast it.
Term
Flaws with Technological Determinism
Definition
Misrepresentation. confusing medium with the message, can't really say the printing press caused nationalism
Term
Cultural Determinism
Definition
Technology is one of many forces that influences and is influenced by political, economic, and cultural developments
Term
Communication Technology does not...
Definition
Predetermine its use (i.e phone, printing press, and internet all not being used for what we do today)
Term
Cultural Impact on Technology
Definition
Affects Usage, Colorfilm technology made white people look better than black people
Term
Technology Interaction
Definition
Wireless radio is now meant to be wireless phone, printer, etc.
Newspaper first delivered by foot then delivered by train and etc.
Term
Stages in Evolution of CMN Technologies, 3 stages
Definition
elite stage: rich or educated get it first
Mest Stage: Everyone gets it
Specialized stage: # of people using CMN technology decreases but it is used for special circumstances.
Term
First and Second Level Effects
Definition
First level effect: Changes in productivity/efficiency: telegraph allowed shipping invoices throughout the country, cellphones now do everything
Second Level Effects: Effects on the social system, takes a long time, internet reveals info on people we will never meet, change how we depend on each other, change patterns of social contact
Term
Potential Consequences of First and Second Level Effects
Definition
Unanticipated Consequences, 2nd level effects are not caused by the technologies but by the interaction among humans, we have some control over who we are but not the technology
Term
Organizational
Definition
relatively large group of people coordinating their activities for some purpose
unified goals-roles
rules-structure
Term
Heirarchy
Definition
Some people have more power than others in organization
Term
Vertical Spread
Definition
Levels in the organization's heirarchy
Term
Upward CMN/Downward CMN
Definition
Subordinate to Superior
mum effect: subordinates afraid to give the bad news, don't shoot the messenger
Superior-Subordinate includes managerial cmn and leadership
Term
Horizontal Spread and Horizontal CMN
Definition
Parts of the organization differentiated by specialized responsibilities
Sales-Accounting-HR
Term
Geographic Spread
Definition
Physical disturbance between different parts of the organization
Term
Links and Cliques
Definition
Links: Connections
Cliques: tight cluster of nodes within a larger network
Term
Laison
Definition
Connects 2 or more cliques together but doesn't belong to any
Term
Isolate
Definition
has few or no links
Term
Bridge
Definition
member of one clique who links to another clique
Term
Applying Network Analysis
Definition
Useful for changing formal organizational structure
Diagnose need for personal/interpersonal connections
Identifying key people and their roles
Term
Perspective of Organization
Definition
Organizations are communicative constructions because communication is the very foundation upon which organizational life is built
Term
More Perspectives of Communication
Definition
Organizing and Disorganizing
Communication creating Structures (whats acceptable, safe, unacceptable,risky,desirable)
Term
Why we study families
Definition
socialization: families are where people socialize
meaning
uniqueness of context
Term
Family
Definition
Blood, Legal Connections, Newborns, past history, present reality, and future of interconnectedness
Term
Interdependence
Definition
families so interconnected that you can't understand one member uniquely, you must understand the family as a whole
Term
Wholeness
Definition
The parts or family members are understood in the whole context of that whole
Term
Boundaries
Definition
Whatever separates some people from others, external, internal
Term
Calibration and Feedback in Families
Definition
- feedback = minimization of change in a family and helps create homeostasis
+ feedback = allows a family to change,grow,create, and innovate. Morphogenic
Term
Social Support
Definition
What people do and say to help one another
theory 1: Buffering Hypothesis: possitive support helps cancel out negative consequences of stresses. helps maintain positive outlook
Theory 2: Support Aids Coping: What is said makes a difference
Term
Problem Solving Support vs. Emotion Focused Support
Definition
focus on solving problem vs. focused on empathy
Term
Medical Teams
Definition
3 or more people who must interact interdependently and adaptively to achieve common goals.
Term
Nominal Medical Teams
Definition
different medical workers doing different things independently
Term
Unidisciplinary medical teams
Definition
group of medical workers who all have same expertise working together
Term
Interdisciplinary medical teams
Definition
different people working together for the same thing. surgeon - nurse - anesthesiologist
Term
Complexity
Definition
# of acts that a team must execute. As it gets more complex, more opinions are needed
Term
Diversity
Definition
# of different disciplines involved. The more complex, the more diverse it should be
Term
Qualities of health campaign messages
Definition
credible
engaging
relevant
understndable
Term
expectancy-value mechanism
Definition
changes peoples values of outcome. convince people that something fits with their existing values
vulnerability: convince people they are vulnerable
Severity: campaigns are more effect when they are thought of as more severe
Term
health disparities
Definition
When the healthcare system fails to provide equal, high quality, healthcare to all individuals regardless of races, sex, etc.
Term
structural determinantes
Definition
structured so certain people have better access to better healthcare than others
Black/mexican people tend to have worse healthcare
Term
Forms of Disparity
Definition
Mistrust: Experiments done on blacks, so they may not trust what doctors say
hypertension: consistent care
Morbidity: deaths are linked to groups talked about
Term
Levels of Prediction:
Cultural
Sociological
Pschological
Definition
predictions based on location of a person
predictions based on groups they belong to
know someone as an individual
Term
intergroup communication
Definition
occurs when either party in a social interaction defines self or other in terms of group memberships, this is not the same as communication between one group and another group, not the same as two people from two different cultures, not everyone has to recognize that its different groups
Term
Why do people stereotype?
Definition
Efficiency Ego Defense Aggression Conformity
Term
How to reduce stereotypes
Definition
notice differences between groups
note generalization is inadequate
find similarity between yourself and the people you tend to stereotype
increase familiarity
Term
Underaccomodation
Definition
old person talking to young person about their health, not sensitive to the difference
Term
Overaccomodation
Definition
oversensitive to difference, condescending
Term
Culture
Definition
Socially transmitted ways of living
Term
Linguistic Resources
Definition
what language in culture allows people to do
Diglossia: circumstance in which culture has two different languages co-existing in same community; one formal, one informal
Term
Code Switching
Definition
switching between languages for different occasions
Term
Behavioral Displays
Definition
Emblems: NVB gestures w/ direct verbal translations
Proxemics/haptics: How close you are to someone/sense of touch
Verbal Listening: ....okay (japanese)
Term
Commonalities across cultures
Definition
cognitive universals
universals in NVB
Common General Function: Persuasion, goal is the same
Common CMN Maxims: Quantity, Quality
Term
Intercultural Communication
Definition
difference in practices not language barriers
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