Term
| which of the following is the first step a medical administrative assistant should complete when creating a tickler system to mail reminder letters? |
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Definition
| A. check future appointments |
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Term
| A new patient is inquiring about office policies and procedures. Which of the following is an appropriate response from the medical administrative assistant? |
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Definition
| A. "Here is a copy of our policies and procedures" |
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Term
| A patient has legally adopted a foster child and both are patients in the same medical practice. Which of the following actions should the medical administrative assistant take? |
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Definition
| A. Document the adoption in the parents medical record |
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Term
| HIPAA regulations require providers to have which of the following |
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Definition
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Term
| which of the following is a third party payer requirement for pre-auhtorization |
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Definition
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Term
| Which of the following is an example of an appropriate interaction between a patient and a medical administrative assistant in the reception area? |
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Definition
| D. After the patient has signed in, remove the patients name from view on the sign in sheet |
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Term
| A medical administrative assistant works in a multi specialty practice. A patient calls and states he has a history of CHF. To which specialist should the patient be scheduled? |
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Definition
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Term
| which of the following is most likely to result in adequate patient flow? |
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Definition
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Term
| The patient has an 80/20 plan. Which of the following amounts is the insurance companys responsibility? |
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Definition
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Term
when releasing confidential information, who has the right to decide how and whom the informaiton is communicated?
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Definition
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Term
| when obtaining a signature on an informed consent document, the medical administrative assistant should do which of the following? |
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Definition
| D. have the patient sign the consent form after verbalizing an understanding of the procedure |
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Term
| when a provider receives a request from a lawyer to release a medical recor, which of the following is a secure method? |
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Definition
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Term
| a new patient calls the providers office and inquires about general billing policies. which of the following is an appropriate response? |
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Definition
| D. we can address your question once your insurance coverage has been verified |
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Term
| which of the following is out of a CMAA's regular job funtion? |
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Definition
| A. approving minutes and signing letters |
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Term
| Which of the following statements is included in a trial balance? |
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Definition
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Term
| Which of the following is a part of the check out process in a providers office? |
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Definition
| d. collecting payment from the patient |
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Term
| a patient calls a multi specialty practice to schedule a consult to discuss the results of a renal function panel. With which of the following providers should the patient be scheduled? |
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Definition
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Term
| a provider insists on scheduling patients ever 15 minutes but the clinical medical assistant is habitually late to the office after lunch. the MAA should do which of the following? |
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Definition
| c. address scheduling and tardiness with the office manager |
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Term
| which of the following should the MAA verify when filling documents in a medical record? |
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Definition
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Term
| Which of the following is the first step in helping a patient remember a follow up appointment |
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Definition
| c. hand the patient a reminder card |
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Term
| which of the following is the first step in maintaining an inventory of materials needed? |
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Definition
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Term
| where should a completed medical record request be kept |
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Definition
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Term
| A patient who was referred to the office sends a signed letter requesting an amendment to part of his medical record. Which of the following actions should the provider take |
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Definition
| D. deny the request because the provider did not create the record |
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Term
| in which of the following places should the office computer back up information be stored? |
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Definition
| B. in an off site location |
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Term
| a patient calls the physicians office and insists on viewing his medical record after receiving an incorrect explanation of benefits. which of the following actions should the MAA take? |
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Definition
| A. schedule an appt. with the office manager |
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Term
| which of the following actions should make a MAA take when discussing a bill with an ill patient? |
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Definition
| c. tell the patient that charges will be discussed in detail once he is well |
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Term
| which of the following requires an MSDS |
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Definition
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Term
| if a provider goes out of town without ensuring coverage during her absence, a patient could initiate a lawsuit on the grouns of |
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Definition
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Term
| what form does the patient sign to ensure that the insurance pays the claim directly to the provider? |
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Definition
| A. assignment of benefits |
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Term
| which of the following should the MAA verify on the encounter form before the claim is submitted to the third party payer |
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Definition
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Term
| what must be done to ensure appropriate transmission of PHI to another provider? |
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Definition
| C. fax a cover sheet that contains a confidentiality disclosure statement |
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Term
| what must MAA's do in order to keep their certification current |
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Definition
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Term
| which of the following is outside a MAA's scope of practice |
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Definition
| C. developing necessary changes as the result of a compliance audit |
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Term
| what is an example of a third party payer |
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Definition
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Term
| when should an MAA document petty cash transactions |
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Definition
| a. following each transaction |
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Term
| during a call with a patient who is scheduled for a provider visit, the MAA should end the conversation with what? |
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Definition
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Term
| what organization should have the most information on staph infections |
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Definition
| B. centers for disease control and prevention |
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Term
| a physician diagnoses a patient with a fracture and recommends a physical therapy twice a week for 30 minutes, 6 weeks. where in the medical record can the MAA verify this information |
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Definition
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Term
| on the CMS-1500 claim form, the NPI identifies |
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Definition
| A. the provider to the payer |
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Term
| which of the following new patient form becomes a part of a patients medical record? |
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Definition
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